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Chargeback Agent Jobs (NOW HIRING)

Replit

As a Disputes and Chargeback Program Manager at Replit, you'll be part of our Trust and Safety ... Meet the Replit Agent * Replit: Make an app for that * Replit Blog * Amjad TED Talk Interviewing ...

Neura Market

As a Disputes and Chargeback Program Manager at Replit, you'll be part of our Trust and Safety ... Meet the Replit Agent * Replit: Make an app for that * Replit Blog * Amjad TED Talk Interviewing ...

Meta

Global Returns and Chargeback Lead

Sunnyvale, CA · On-site

$138K/yr

Global Returns and Chargeback Lead Responsibilities: * Own the global returns and chargeback ... Own, harden, and scale the function's existing agent-based automation (AI RMA and validation skills ...

Meta

Global Returns and Chargeback Lead

Sunnyvale, CA · On-site

$138K - $196K/yr

... agent-based automation (AI RMA and validation skills, dispute automation), extend coverage to non ... Chargeback & RMA Playbook, including partner-specific SOPs, shipping-compliance and routing rules ...

Enhance Health LLC

Life Insurance Agent

Clearwater, FL · On-site

$25/hr

Life Insurance Agent - Final Expense $25/hr + Uncapped Commissions + Bonuses In-Office | Clearwater ... This is a high-earning, fast-paced role with 100% inbound leads , no cold calling , no chargebacks ...

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Chargeback Agent information

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How much do chargeback agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for chargeback agent in the United States is $21.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $26.44 per hour, depending on experience, location, and employer.

What is a chargeback agent?

A Chargeback Agent is a professional who manages and resolves chargeback disputes between merchants, customers, and banks. They investigate claims where a customer disputes a transaction, gather relevant evidence, and communicate with payment processors to determine the outcome. Chargeback Agents play a vital role in preventing fraud, minimizing financial losses for businesses, and ensuring compliance with payment industry regulations. Their work helps maintain trust between merchants and their customers while supporting the integrity of the payment system.

What are the key skills and qualifications needed to thrive as a chargeback agent, and why are they important?

To thrive as a Chargeback Agent, you need a solid understanding of payment processing, fraud prevention, and dispute resolution, often supported by experience in finance or banking. Familiarity with chargeback management platforms, card network rules (like Visa and Mastercard), and case tracking systems is typically required. Excellent attention to detail, analytical thinking, and effective communication skills help you investigate claims and resolve disputes efficiently. These skills ensure accurate handling of chargeback cases, minimize financial losses, and maintain strong customer and merchant relationships.

What are some common challenges chargeback agents face when resolving disputes, and how can they overcome them?

Chargeback Agents often encounter challenges such as incomplete documentation, tight deadlines, and navigating complex payment network rules. To overcome these, agents must maintain strong attention to detail, stay organized with case files, and build solid communication with both merchants and customers. Regular training on evolving industry regulations and utilizing advanced chargeback management tools can further enhance efficiency and accuracy in dispute resolution.

What are popular job titles related to Chargeback Agent jobs?

For Chargeback Agent jobs, the most frequently searched job titles are:

Chargeback Agent jobs near you
Infographic showing various Chargeback Agent job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 7% Part Time, and 5% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $44,080 per year, or $21.2 per hour.

Dispute and Chargebacks, Program Manager

Foster City, CA • On-site

Replit
Software Development • 11 - 50 employees
Learn more about Replitexternal

$161K - $212K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 27 days ago

Job description

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
Role Summary
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Disputes and Chargeback Program Manager at Replit, you'll be part of our Trust and Safety Operations team, who owns customer-facing workflows that handle sensitive and policy-driven interactions across the Support organization. This includes areas such as privacy requests, DMCA and intellectual property claims, law enforcement requests, and abuse appeals.
You'll own Replit's disputes and chargeback function end-to-end: from the individual case in front of you to the policies, playbooks, and automation that let it hold up as we scale to millions of users. This role combines strategic ownership with hands-on execution: you'll determine dispute and chargeback strategy, and build the systems that make those decisions repeatable at scale, working closely with Engineering, Legal and Finance.
In this role you will...
  • Own the full dispute lifecycle: investigate incoming chargebacks and disputes, decide whether and how to represent, gather evidence, and respond within network deadlines.
  • Design and maintain the policies, decision trees, and SOPs that govern how disputes and chargebacks are handled.
  • Define the key metrics, health targets, and goals for the disputes program and track performance against them, reporting to leadership.
  • Monitor chargeback rates and dispute trends to identify the underlying drivers of volume, and partner with Engineering and Finance to address root causes.
  • Partner with Engineering and Support Operations to automate manual parts of the workflow (evidence gathering, decisioning logic, etc).
  • Build training, documentation, and escalation paths that enable frontline support teams to handle dispute-related inquiries confidently and consistently as the program scales.

Required Skills and Experience:
  • 6+ years of hands-on experience owning disputes/chargebacks operations, ideally where you built or significantly leveled up the function rather than just running an existing one.
  • Deep familiarity with major card network dispute rules and reason codes (e.g., Visa, Mastercard, Amex, Discover), including compelling-evidence frameworks and network monitoring/excessive-dispute programs (e.g., Visa's VDMP/VFMP, Mastercard's ECP)
  • Experience building or improving SOPs, playbooks, or workflows in a support or operations environment.
  • Experience partnering with Engineering to scope and prioritize automation, even if you're not writing the code yourself.
  • Comfort operating as both a hands-on operator and systems builder in a scaling environment.
  • Strong judgment and decision-making skills when handling sensitive or ambiguous customer situations.
  • Experience translating policy or legal requirements into clear, repeatable processes or customer-facing guidance.
  • Strong written communication skills, with the ability to communicate clearly, empathetically, and precisely in high-stakes situations.
  • Proven track record working cross-functionally to deliver impactful results.

Nice to Have:
  • Hands-on experience with Stripe's dispute tooling specifically, including submitting evidence and managing dispute workflows through Stripe.
  • Experience in customer support, trust & safety, support operations, or similar roles within a technology company.
  • Experience in a high-growth or usage-based SaaS environment, where dispute patterns and volume can shift quickly with product changes.
  • Familiarity with fraud detection tooling and how it intersects with the disputes function.
  • Experience managing outsourced or contract support as programs scale, in case this function grows beyond a single person down the line.

Full-Time Employee Benefits Include:
Competitive Salary & Equity
401(k) Program with a 4% match (US Only)
Health, Dental, Vision and Life Insurance
Short Term and Long Term Disability
Paid Parental, Medical, Caregiver Leave
Flexible Time Off (FTO) + Holidays
Commuter Benefits (In-Office & US Only)
Monthly Wellness Stipend
Autonomous Work Environment
In Office Set-Up Reimbursement (In-Office Only)
Quarterly Team Gatherings
In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
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Interviewing + Culture at Replit
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To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

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