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Channel Support Specialist Jobs (NOW HIRING)

Digital Remedy

Product Support Specialist

Seattle, WA

$30.28 - $37.50/hr

Sinclair Digital is hiring a Product Support Specialist! Join Sinclair Digital, the innovation ... Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE ...

ASUS

Channel Marketing Specialist

Fremont, CA

$70K - $90K/yr

The Channel Marketing Specialist supports the development and execution of marketing strategies aimed at driving sales and expanding the reach of ASUS products through channel partners, distributors ...

FASHIONPHILE

Retail Support Specialist

Los Angeles, CA · On-site

$20/hr

We do this both in-person and through our digital omni-channel experiences. If you're someone who ... The Retail Business Support Specialist role will support our FASHIONPHILE retail operation in ...

Fin

Technical Support Specialist

Chicago, IL · On-site

... every channel, with minimal set-up and integration. Fin can also be combined with our natively ... As a Technical Support Specialist, you'll own complex technical queries around some of our most ...

Faraday Future

Specialist, Sales Mid-End

Los Angeles, CA

$24.25 - $32.75/hr

Your Role The Specialist, Sales Mid-End plays a key role in supporting the Company's Sales Mid-End ... Channel Support: Enable Channel Development from Sales Mid-end, design initiatives by coordinating ...

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Channel Support Specialist information

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$48K

$68.7K

$91.5K

How much do channel support specialist jobs pay per year?

As of Aug 22, 2026, the average yearly pay for channel support specialist in the United States is $68,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $81,500.00 per year, depending on experience, location, and employer.

What is a channel support specialist?

A Channel Support Specialist is a professional who assists partners, resellers, or distributors in a company's sales channel. They provide support with product information, order processing, troubleshooting, and training to ensure smooth operations and strong relationships between the company and its channel partners. Their goal is to help partners succeed in selling and supporting the company's products or services. Channel Support Specialists often serve as the main point of contact for channel-related inquiries and issues.

What are the key skills and qualifications needed to thrive as a channel support specialist?

A Channel Support Specialist needs a solid understanding of sales processes, customer service, and channel partner management, often supported by a degree in business or related experience. Familiarity with CRM software, partner portals, and ticketing systems is typically required. Strong communication, problem-solving, and organizational skills help build positive relationships and efficiently resolve partner issues. These competencies ensure effective support of channel partners, driving sales growth and customer satisfaction.

How does a channel support specialist typically collaborate with sales and partner teams to resolve issues?

Channel Support Specialists play a key role in bridging communication between internal sales teams and external channel partners. They frequently coordinate with sales representatives to clarify partner needs, address product or process questions, and ensure that partner issues are resolved promptly. This often involves managing support tickets, escalating technical problems to the appropriate departments, and proactively following up to ensure satisfaction. Effective collaboration requires strong interpersonal skills and the ability to balance the interests of both the company and its partners.

What does a channel support specialist do?

A channel support specialist provides technical assistance and customer service to partners or clients within a company's distribution or sales channels. They troubleshoot issues, offer product guidance, and ensure smooth communication between the company and its channel partners, often using tools like CRM systems and maintaining knowledge of product offerings. Strong communication skills and technical knowledge are essential for this role.
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Channel Support Specialist jobs near you
Infographic showing various Channel Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,714 per year, or $33 per hour.

Technical Support Specialist - Avigilon Alta Video

Motorola

Allen, TX • Hybrid

$52K - $59K/yr

Full-time

Medical, Dental, Retirement

Posted 3 days ago

New

Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

19th of 159 rated electronics manufacturers

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.


Department OverviewMotorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions/Avigilon Alta, we are ushering in a new era in public safety and security with cloud-native solutions for customers. Motorola Solution's Video Division is defining the future of the cloud security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Our cloud VMS (Alta Aware) provides clients with ease of use and setup, and peace of mind knowing their assets and property are protected by Artificial Intelligence and some of the strongest industry standard products. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.
Job Description

Reporting to the Manager or Team Lead, the Technical Support Specialist provides exceptional service and technical expertise to help clients maximize our cloud-managed video security technology. This hybrid role focuses on diagnosing hardware, software, and networking issues while contributing to a collaborative, knowledge-sharing environment.

Key Responsibilities & Qualifications:

  • Multi-Channel Support: Manage and resolve inbound inquiries via phone, chat, email, and partner portals, ensuring a high-quality experience through outbound follow-ups as needed.

  • Technical Troubleshooting: Diagnose and resolve complex issues involving VMS, IP cameras, and networking (TCP/IP, DNS, VLANs, Firewalls) using diagnostic tools and log analysis.

  • Detailed Documentation: Maintain thorough, step-by-step records of troubleshooting efforts within the CRM and contribute to the Knowledge Centered Services (KCS) database by creating and updating KB articles.

  • Collaborative Escalation: Work closely with Senior Support and Development teams to reproduce customer issues in a lab environment and escalate unresolved bugs in a timely manner.

  • Internal Partnership: Act as a technical resource for internal stakeholders-including Sales, Product, and Leadership-via Slack and Google Meet to support various business needs.

  • Continuous Learning: Participate in ongoing training and software testing within beta environments to stay current on cloud-managed video security trends and Windows/Networking fundamentals.

  • Professional Expertise: An organized professional with a degree in IT or Computer Science (or equivalent experience) and a solid grasp of networking; CompTIA A+, CCNA, or prior VMS experience is highly valued.

Target Base Salary Range: $52,900 - $59,900

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

#LI-HYBRID


Basic Requirements

  • 2+ years Technical Support/Customer Service/Helpdesk experience.

  • High School diploma or equivalent

  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.


Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans

  • Medical, Dental, Visionbenefits

  • 401K with Company Match

  • 10 Paid Holidays

  • GenerousPaidTime Off Packages

  • Employee Stock Purchase Plan

  • PaidParental & Family Leave

  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928

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