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Roadside Support Specialist Jobs (NOW HIRING)

US Xpress

Roadside Support Specialist

Chattanooga, TN · On-site

Triage over-the-road breakdowns to identify the safest and most efficient resolution. Make safe and ... as supporting teams such as Parts and Warranty that work based off your notes. Participate in ...

US Xpress

Roadside Support Specialist

Chattanooga, TN · On-site

Triage over-the-road breakdowns to identify the safest and most efficient resolution. Make safe and ... as supporting teams such as Parts and Warranty that work based off your notes. Participate in ...

U.S. Xpress

Roadside Support Specialist

Chattanooga, TN · On-site

Triage over-the-road breakdowns to identify the safest and most efficient resolution. Make safe and ... as supporting teams such as Parts and Warranty that work based off your notes. Participate in ...

U.S. Xpress

Roadside Support Specialist

Chattanooga, TN · On-site

Triage over-the-road breakdowns to identify the safest and most efficient resolution. Make safe and ... as supporting teams such as Parts and Warranty that work based off your notes. Participate in ...

US Xpress

SPECIALIST, ROADSIDE SUPPORT

Chattanooga, TN · On-site

Triage over-the-road breakdowns to identify the safest and most efficient resolution. Make safe and ... as supporting teams such as Parts and Warranty that work based off your notes. Participate in ...

Inogen

Part Time Support Specialist I

Poughkeepsie, NY

$19.44 - $22.36/hr

This role is on the road in the Poughkeepsie, NY area. You must be located in that region and comfortable delivering medical equipment to patients. Job Summary: The Support Specialist assists Inogen ...

Inogen

Part Time Support Specialist I

Poughkeepsie, NY · On-site +1

$19.44 - $22.36/hr

Description This role is on the road in the Poughkeepsie, NY area. You must be located in that region and comfortable delivering medical equipment to patients. Job Summary: The Support Specialist ...

Inogen

Part Time Support Specialist I

Poughkeepsie, NY

$19.44 - $22.36/hr

This role is on the road in the Poughkeepsie, NY area. You must be located in that region and comfortable delivering medical equipment to patients. Job Summary: The Support Specialist assists Inogen ...

Inogen

Part Time Support Specialist I

Poughkeepsie, NY · On-site

Description This role is on the road in the Poughkeepsie, NY area. You must be located in that region and comfortable delivering medical equipment to patients. Job Summary: The Support Specialist ...

Inogen

Part Time Support Specialist I

Poughkeepsie, NY · On-site

$19.44 - $22.36/hr

This role is on the road in the Poughkeepsie, NY area. You must be located in that region and comfortable delivering medical equipment to patients. Job Summary: The Support Specialist assists Inogen ...

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Roadside Support Specialist information

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$45

How much do roadside support specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for roadside support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is a roadside support specialist?

A Roadside Support Specialist provides assistance to drivers experiencing vehicle issues such as breakdowns, flat tires, or lockouts. They communicate with customers, assess their situation, and dispatch appropriate help, such as tow trucks or service technicians. This role requires strong customer service skills, problem-solving abilities, and knowledge of roadside assistance procedures. Specialists may work in call centers or remotely, ensuring prompt and efficient support for stranded motorists.

What are the key skills and qualifications needed to thrive as a roadside support specialist, and why are they important?

To excel as a Roadside Support Specialist, you should have mechanical aptitude, troubleshooting skills, a valid driver's license, and often a background in automotive repair or roadside assistance. Familiarity with diagnostic tools, GPS systems, mobile dispatch software, and possibly ASE certification are commonly required. Excellent customer service, clear communication, and the ability to stay calm in stressful or emergency situations are valuable soft skills in this role. These competencies ensure timely and effective assistance to stranded motorists, contributing to customer satisfaction and safety.

What does a typical shift look like for a roadside support specialist?

A typical shift for a Roadside Support Specialist involves being on call to respond to vehicle breakdowns, flat tires, battery issues, or lockouts throughout a designated service area. You’ll frequently communicate with dispatchers and customers, travel to various roadside locations, and perform basic automotive repairs or assistance on-site. Most work is independent, but you'll collaborate with team members for complex cases or safety protocols. The role often requires flexibility to work evenings, weekends, and holidays, as emergencies can occur at any time. This dynamic work environment is ideal for those who enjoy problem-solving and hands-on, customer-facing responsibilities.

More about Roadside Support Specialist jobs
What job categories do people searching Roadside Support Specialist jobs look for? The top searched job categories for Roadside Support Specialist jobs are:
Roadside Support Specialist jobs near you
Infographic showing various Roadside Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Roadside Support Specialist

US Xpress

Chattanooga, TN • On-site

Other

Re-posted 16 days ago

U.S. Xpress rating

7.9

Company rating: 7.9 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

76th of 360 rated logistics

Job description

Position Functions:

        Receive, document, and resolve incoming driver-reported maintenance issues.

        Triage over-the-road breakdowns to identify the safest and most efficient resolution.

        Make safe and cost-effective decisions to facilitate quick repairs to maximize equipment utilization

        Receive management approval for repair expenditures as needed.

        Quickly escalate more complex repair issues to appropriate team members.

        Secure service for road repairs.

        Respond to after-hours calls as needed.

        Assist drivers in all breakdown situations locally and OTR.

        Set up road calls and direct drivers to authorized repair facilities.

        Ensure all DOT/FMCSA regulations, local, state, and internal company procedures and standards are followed.

        Follow-up regarding repair completion and payment as needed.

        Maintain working knowledge of DOT and company safety regulations.

        Build familiarity with mechanical terminology, standard repair times and costs, and the technical platforms/systems used in daily operations.

        Stay current on incoming emails; respond promptly and professionally to drivers, vendors, and internal partners.

        Communicate clearly and accurately via phone, email, and vendor portals.

        Develop strong awareness of U.S. geography, terminal locations, and relevant local and state regulations.

        Document all maintenance events thoroughly and accurately in company systems.

        Review repair estimates and negotiate when necessary to ensure cost control and proper repair decisions.

        Enter accurate data documentation that is needed by the maintenance department as well as supporting teams such as Parts and Warranty that work based off your notes.

        Participate in ongoing training, coaching, and one-on-one feedback sessions; accept constructive criticism and apply it to improve performance.

        Perform other duties as assigned.

        Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.

        Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.

        Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

        Perform other duties as requested by leadership

What U.S. Xpress employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About U.S. Xpress

Sourced by ZipRecruiter

Who We Are: Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation's largest asset-based trucking companies. But the most valuable asset we offer isn't tractors, trailers, or even our exclusive, cutting-edge technology. It's the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise-both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that's what we call the POWER OF U.S.

Industry

Couriers and messengers services

Company size

5,001 - 10,000 Employees

Headquarters location

Chattanooga, TN, US

Year founded

1986

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