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Channel Support Specialist Jobs (NOW HIRING)

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Customer Support Representative

Atlanta, GA · Remote

$12 - $20/hr

Job Summary The Customer Support Specialist delivers multi-channel customer service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role ...

STRADA Search Group

Customer Support Specialist

Howell, NJ · On-site

$18 - $24.25/hr

Customer Support Specialist Work Hours: 8:00am to 5:00pm, Monday through Friday, some overtime ... Manage/respond to all emails arriving via our general service inquiry communication channel

Creative Realities Inc

Support Specialist

Louisville, KY · On-site

$20/hr

... relevant, omni-channel, and specific to the physical environment. Our approach is consultative ... About the Position The Support Specialist, Level I, is responsible for the management and issue ...

Mondo

Partner Support Specialist

San Francisco, CA · Remote

Partner Support Specialist, location is Remote (EMEA Time Zones). The start date is ASAP for this ... Prior experience supporting partner, channel, reseller, SI, or ISV programs * Experience ...

iM3 Inc

Clinical Support Specialist

Vancouver, WA · On-site

$75K - $90K/yr

Clinical Support Specialist Full Time 30-39 Hour Vancouver, WA, US 7 days ago Requisition ID: 1039 ... Experience supporting distributor or channel-based sales models. * Organized, self-directed, and ...

Super Dispatch

Customer Support Specialist

$45K - $50K/yr

Super Dispatch is looking to bring on a Customer Support Specialist , who will play a pivotal role ... Provide multi-channel support (email, chat, phone) to address inquiries and resolve issues for ...

iM3 Inc

Clinical Support Specialist

Vancouver, WA · On-site

$75K - $90K/yr

Trusted by leading dental specialists globally, iM3 products are highly recommended worldwide ... Experience supporting distributor or channel-based sales models. * Organized, self-directed, and ...

EquipmentShare

Customer Support Specialist

Columbia, MO · On-site

$17.25 - $23/hr

The primary responsibility of the Customer Support Specialist is to consistently provide exceptional service and support to EquipmentShare's internal and external customers in a multi-channel ...

Via

Support Specialist

Park City, UT

$23/hr

As a Support Specialist , you will have the opportunity to support a first-of-its-kind, intermodal ... Channel customer feedback to all areas of the business such as technology, marketing, design, and ...

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Channel Support Specialist information

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$48K

$68.7K

$91.5K

How much do channel support specialist jobs pay per year?

As of Sep 13, 2026, the average yearly pay for channel support specialist in the United States is $68,714.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $81,500.00 per year, depending on experience, location, and employer.

What is a channel support specialist?

A Channel Support Specialist is a professional who assists partners, resellers, or distributors in a company's sales channel. They provide support with product information, order processing, troubleshooting, and training to ensure smooth operations and strong relationships between the company and its channel partners. Their goal is to help partners succeed in selling and supporting the company's products or services. Channel Support Specialists often serve as the main point of contact for channel-related inquiries and issues.

What are the key skills and qualifications needed to thrive as a channel support specialist?

A Channel Support Specialist needs a solid understanding of sales processes, customer service, and channel partner management, often supported by a degree in business or related experience. Familiarity with CRM software, partner portals, and ticketing systems is typically required. Strong communication, problem-solving, and organizational skills help build positive relationships and efficiently resolve partner issues. These competencies ensure effective support of channel partners, driving sales growth and customer satisfaction.

How does a channel support specialist typically collaborate with sales and partner teams to resolve issues?

Channel Support Specialists play a key role in bridging communication between internal sales teams and external channel partners. They frequently coordinate with sales representatives to clarify partner needs, address product or process questions, and ensure that partner issues are resolved promptly. This often involves managing support tickets, escalating technical problems to the appropriate departments, and proactively following up to ensure satisfaction. Effective collaboration requires strong interpersonal skills and the ability to balance the interests of both the company and its partners.

What does a channel support specialist do?

A channel support specialist provides technical assistance and customer service to partners or clients within a company's distribution or sales channels. They troubleshoot issues, offer product guidance, and ensure smooth communication between the company and its channel partners, often using tools like CRM systems and maintaining knowledge of product offerings. Strong communication skills and technical knowledge are essential for this role.
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Channel Support Specialist jobs near you
Infographic showing various Channel Support Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $68,714 per year, or $33 per hour.

Administrative Services Technical Support Specialist

Dallas, TX • On-site

OpenGov Inc.
Software Development • 501 - 1,000 employees
Learn more about OpenGov Inc.external

$52K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 3 hours ago

Key responsibilities

  • Provide customer technical support through Phone, Chat, Web, and Email to address inquiries and resolve issues.

  • Assess, analyze, and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.

  • Troubleshoot technologies, replicate incidents, and document steps to reproduce issues, providing technical guidance and software training to customers and internal teams.

Job description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.
Job Summary:
The Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.
This entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You'll receive hands-on training, mentorship, and clear pathways for advancement.
The Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.
Responsibilities:
  • Provide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.
  • Utilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.
  • Independently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.
  • Triage customer reported incidents for severity, urgency and content to ensure consistency and quality.
  • Perform research across various tools to determine if the incident is a known issue or defect.
  • Troubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.
  • Provide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.
  • Contribute to the existing knowledge base to support customer self-service and training.
  • Participate in scheduled training sessions to learn internal and proprietary technologies.
  • Utilizing AI tools to service more customers faster with higher quality.

Requirements and Preferred Experience:
  • Experience in working with/troubleshooting: Data Management, ETLWorks pipeline, API data failures, CSS Coding, and/or AP Invoicing, Utility Billing, Budgeting or Procurement Products/Software
  • Interest in building strong interpersonal, written and verbal communication skills required.
  • Strong technical aptitude to problem solve and understand complicated problem statements required.
  • Ability to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.
  • Excellent organizational, time-management, and prioritization skills required.
  • Ability to collaborate and thrive within a team environment required.
  • Ability to learn new technologies and concepts quickly required.
  • Ability to handle multiple competing priorities required.
  • Must be able to work specific shifts to provide support during business hours required.
  • Participate in rotating on-call after business hours support required.
  • Experience or interest in using AI

Compensation:
$52,000 - $60,000
On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
Why OpenGov?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
  • Comprehensive healthcare options for individuals and families
  • Flexible vacation policy and paid company holidays
  • 401(k) with company match
  • Paid parental leave, wellness stipends, and HSA contributions
  • Professional development and growth opportunities
  • A collaborative office environment with weekly catered lunches.

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