Digital Channel Support Specialist Jobs (NOW HIRING)

Location: Pensacola, FL or Winchester, VA (Hybrid)

Role Overview We are seeking a Business Channel Support Specialist to join our team. The person in this role will serve as a first line of defense against fraud by conducting risk assessments of new business membership applications. This position requires ensuring compliance with regulatory requirements and performing in-depth business verification and due diligence.

• Conduct comprehensive risk assessments of new business membership applications, evaluating business legitimacy, ownership structures, Nature of Business (NOB), and other risk factors.
• Ensure compliance with Know Your Business (KYB), Customer Identification Program (CIP), Bank Secrecy Act (BSA), and other applicable regulatory requirements.
• Perform in-depth business verification and investigative due diligence using internal systems, public records, and other intelligence sources to validate business operations and detect potential fraud.
• Analyze applicant, owner, and related-party information to identify fraud indicators, transaction risks, and other red flags.
• Exercise sound risk-based judgment to make application decisions, including approvals, denials, and escalations for suspicious activity review.
• Document investigative findings, rationale, and supporting evidence in designated systems to meet audit and compliance standards.
• Prepare and coordinate denial, escalation, and fraud mitigation actions, including developing risk assessments and recommendations.
• Partner with Fraud, Risk, and Compliance teams to ensure consistent policy application and effective risk mitigation.

• Technical Skills: Proficiency in Word is required.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

You can access our privacy policy at https://www.apexsystems.com/privacy-policy

• medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex uses a virtual recruiter as part of the application process.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at accommodations@apexsystems.com or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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