- Own day-to-day operational management of the direct-to-consumer platform (e.g., Shopify), including site operations, order fulfillment, and returns processing.
- Partner with customer service and fulfillment teams to ensure a consistent, high-quality post-purchase experience.
- Manage inventory allocation and availability across digital and wholesale channels to minimize stockouts and overselling.
- Support promotional and product launch execution by coordinating operational readiness across systems, inventory, and fulfillment.
- Own recurring order operations for the subscription program, including failed payment handling, dunning workflows, and subscription-specific fulfillment logic.
- Own 3PL vendor management, including SLA performance, rate card administration, and carrier selection across domestic and international fulfillment.
- Monitor 3PL performance against contracted service levels, driving corrective action on shipping cost, transit time, and fulfillment accuracy.
- Manage cross-border fulfillment and DDP clearance partnerships to support international order flow.
- Own the operational infrastructure supporting eCommerce and wholesale, ensuring processes scale with revenue growth and channel expansion.
- Identify and eliminate operational bottlenecks that limit revenue capture, order accuracy, or channel scalability.
- Own and report on channel operations KPIs, including order accuracy, fill rate, on-time delivery, and account onboarding time.
- Govern catalog data integrity so wholesale EDI transmissions and downstream product feeds transmit clean, accurate records without manual rework.
Requirements
- 8+ years of experience in domestic and cross-border eCommerce operations, channel operations, sales operations, wholesale operations, or including experience managing both DTC and wholesale/retail channels.
- Proven track record managing 3PL vendors, freight and carrier relationships, order management, EDI, and account onboarding processes for wholesale or retail partners.
- Working knowledge of eCommerce platforms (e.g., Shopify) and ERP systems.
- General familiarity with HubSpot is helpful for context, though this role will spend little to no day-to-day time in it.
- Experience owning product catalog data and margin/COGS-related fields within an ERP or PIM system - this role maintains cost and margin data; it does not set pricing or sales strategy.
- Strong process orientation with a track record of designing and scaling operational workflows using a project management tool (ideally Asana).
- Analytical mindset with experience using data to identify and resolve operational issues.
- Experienced with hiring, leading, developing, and managing a team.
- Excellent cross-functional collaboration and communication skills.
Core Competencies
Demonstrates expertise in managing eCommerce operations, including direct-to-consumer and wholesale channels, with a focus on inventory management, order fulfillment, and vendor relationships. Proven ability to analyze operational performance metrics and implement scalable processes to enhance efficiency and revenue growth.
Highest-signal resume keywords
- ECommerce Operations Management
- 3PL Vendor Management
- Order Management
- Data Analysis
- Cross-Functional Collaboration
ATS Optimization Keywords Hard Skills
- Inventory Management
- Order Fulfillment
- EDI Management
- Catalog Data Management
- Operational Workflow Design
Soft Skills
- Process Orientation
- Analytical Mindset
- Team Leadership
- Communication Skills
Industry Keywords
- Direct-To-Consumer
- Wholesale Operations
- Cross-Border Fulfillment
- SLA Performance
- Promotional Execution
Tools & Technologies
- Shopify
- ERP Systems
- PIM Systems
- Asana
- HubSpot
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