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Job Description
Job Title: Professional Services Manager - Level 5
Location: Remote
Contract: Full-Time Permanent
About Us
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialized in technology.
AccessIT, Inc. a Cyncly company-the makers of contractERP a specialized ERP solution for companies in the construction supply industry.
Unlike most ERP solutions, contractERP® supports the unique business needs of contract or project selling.
Powered within Microsoft Dynamics 365 Business Central, a business software used by over 95,000 companies worldwide, contractERP® is the most comprehensive solution to run a business.
About the Role
This role is responsible for leading the Contract ERP Professional Services team. This includes leading client engagements, managing escalations and cross-functional teams, forecasting and managing financial results including backlog, hiring and developing talent and delivering complex projects on time and within budget. The candidate needs to be skilled in client relationship management, strategic planning, resource hiring and development, process improvement, financial management and ensuring high customer satisfaction. The candidate should have a proven ability to align business objectives with service delivery while driving operational efficiency and team performance.
Role Summary

• Responsible for leading a team of ERP implementation consultants delivering contractERP (cERP) solutions.
• Owns portfolio delivery performance, team capability development, and client outcomes.
• Ensures scalable, consistent, and high-quality implementation practices aligned with customer business objectives.

Portfolio Delivery Leadership

• Oversee delivery across a portfolio of ERP implementation projects.
• Ensure projects are delivered on time, within scope, and with strong adoption.
• Manage delivery risks, escalations, and resource allocation across projects.
• Drive consistency in delivery execution across the team.

Implementation Excellence & Standardization

• Define and enhance implementation methodologies, tools, and playbooks.
• Drive best practices across discovery, workflow design, training, and go-live.
• Partner with Product and Support teams to improve delivery quality.

People Leadership & Capability Development

• Lead and develop a team of implementation consultants.
• Own performance management and development plans.
• Drive hiring, onboarding, and capability scaling.
• Build a repeatable and scalable talent model.

Client Engagement & Business Outcomes

• Serve as escalation point for key client engagements.
• Engage customer leadership to align solutions with business goals.
• Drive strong adoption, satisfaction, and long-term value realization.

Commercial & Operational Performance

• Own utilization, margin, backlog, and forecast accuracy.
• Support project scoping, estimation, and resource planning.
• Identify opportunities for scope expansion and additional services.

Strategic & Cross-Functional Leadership

• Partner with Sales on proposals and Statements of Work.
• Collaborate with Product on roadmap feedback.
• Contribute to overall Professional Services strategy.

Qualifications

• 5+ years in ERP implementation or consulting.
• 3+ years in a leadership role.
• Experience with Microsoft Dynamics 365 Business Central or NAV.
• Strong client-facing and stakeholder management skills.

Success Profile

• Consistent project delivery success and predictability.
• High team performance and engagement.
• Strong utilization and margin performance.
• High customer adoption and satisfaction.
• Scalable and repeatable implementation practices.

Skills & Competencies

• Leadership and team development
• ERP consulting and solution architecture
• Project and budget management
• Strategic thinking and problem-solving
• Client relationship management
• Change management
• Risk assessment and mitigation
• Strong written and verbal communication skills
• Confident in personal skills and decision-making
• Strong professional presence
• Comfortable with public speaking and client-facing interactions
• Ability to manage multiple projects in a fast-paced, rapidly changing environment
• Strong time-management skills with the ability to meet deadlines
• Highly organized and detail-oriented
• Ability to travel as needed

Working for Us
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.
Here, you'll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You'll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.
We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.
If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.
In accordance with applicable pay transparency laws, we are committed to providing clear and equitable compensation information. For this remote position, the expected salary range is $100,000 - $165,000 USD, depending on location, experience, and qualifications. This role may also be eligible for additional compensation such as bonuses, commissions, as well as a comprehensive benefits package. Candidates applying from jurisdictions with specific pay disclosure requirements (e.g., California, Colorado, New York, Washington, Illinois, British Columbia) will receive location-specific compensation details in compliance with local laws.
Equal Opportunity Employer Statement:
Cyncly is committed to equal opportunity and does not discriminate based on race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law.
Applicants must be legally authorized to work in the country in which they are applying to work (United States or Canada). This role is not eligible for employer sponsorship now or in the future.