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Central Station Operator Jobs (NOW HIRING)

Hoffman Security

Central Station Operator

Atwater, CA

$17 - $19/hr

A Central Station Operator will review incoming alarm signals, contact customers and dispatch the proper authorities. They will also handle incoming phone calls and route to the proper departments.

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

Salary: $22 hr - $25 hr DOE Central Station Operator Sebastian is a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is ...

Sebastian

Central Station Operator

Kerman, CA

Central Station Operator Sebastian is a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing ...

Sebastian Corp

Central Station Operator

Kerman, CA · On-site

$22 - $25/hr

Central Station Operator Sebastian is a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing ...

O'Reilly Auto Parts

Monday - Friday, 4:00 PM to 1:00 AM Monitors all incoming alarm signals received at the proprietary central station. Properly documents all responses for the alarm in the alarm monitoring software.

O'Reilly Auto Parts

Schedule: 11:00 PM- 8:00 AM with Wednesday & Thursday off Monitors all incoming alarm signals received at the proprietary central station. Properly documents all responses for the alarm in the alarm ...

O'Reilly Auto Parts

Schedule: 11:00 PM- 8:00 AM with Tuesday & Wednesday Monitors all incoming alarm signals received at the proprietary central station. Properly documents all responses for the alarm in the alarm ...

POWER PLUS

Central Station Operator

Anaheim, CA

$23 - $25/hr

Paid vacation SUMMARY This position is responsible for monitoring video-based alarms and responding to events by following strict Standard Operating Procedures (SOPs). This includes voicing down via ...

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Central Station Operator information

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How much do central station operator jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for central station operator in the United States is $18.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Central Station Operator, and why are they important?

To thrive as a Central Station Operator, you need strong attention to detail, decision-making skills, and typically a high school diploma or equivalent. Familiarity with alarm monitoring software, dispatch systems, and basic computer operations is usually required, and some positions may prefer certifications such as TMA Central Station Operator Level 1. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure distinguish top performers in this role. These skills are crucial for ensuring rapid, accurate responses to security or emergency situations, directly impacting client safety and service reliability.

What are Central Station Operators?

Central Station Operators are professionals who monitor security, fire, and alarm systems from a central monitoring facility. They respond to alerts by verifying alarms, contacting emergency services if necessary, and communicating with clients to ensure safety and protection of property. Their role is crucial in providing 24/7 surveillance and rapid response to emergencies for businesses and residential clients. Central Station Operators must remain vigilant, follow detailed protocols, and have strong communication skills.

How does a Central Station Operator typically collaborate with emergency responders and internal teams during alarm events?

Central Station Operators play a crucial role in coordinating responses during alarm events by acting as the communication hub between alarm systems, emergency responders, and the client. When an alarm is triggered, operators quickly assess the situation, verify the alarm, and contact the appropriate authorities such as police, fire, or medical services. They also keep clients informed and may work closely with internal technical teams to resolve any system issues. Effective communication and composure under pressure are key, as operators must relay accurate information swiftly to ensure timely and effective responses.

What is the difference between Central Station Operator vs Fire Alarm Dispatcher?

AspectCentral Station OperatorFire Alarm Dispatcher
CertificationsTypically required certifications in alarm systems and monitoringOften requires emergency dispatch certifications and fire alarm system knowledge
Work EnvironmentMonitoring security alarms in a centralized station, often 24/7Responding to fire alarms, coordinating emergency response teams
Industry UsageSecurity and alarm monitoring companiesFire departments and emergency services

Both roles involve monitoring alarm systems and require certifications related to emergency response. While Central Station Operators focus on security alarm monitoring in a centralized setting, Fire Alarm Dispatchers handle fire alarm responses and coordinate emergency services. They share similar skills but serve different emergency sectors.

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Central Station Operator jobs near you
Infographic showing various Central Station Operator job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 66% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,977 per year, or $18.3 per hour.

Central Station Operator

Miller Protective Service, Inc.

Memphis, TN • On-site

$13 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Miller Protective Service is looking for a 3rd shift (12am to 8am) central station operator.

Job Summary:

A Central Station Operator is responsible for receiving, interpreting, and responding to electronic alarm signals for fire, security, medical, and environmental systems from both residential and commercial accounts. Using specialized monitoring software and computer-assisted tools, the operator ensures timely and accurate handling of alarm events in compliance with company protocols, UL 827 standards, and local/state codes.

Key Responsibilities:

  • Monitor incoming alarm signals using computer-based software and respond promptly to fire, burglary, panic, medical, and other emergency signals.

  • Accurately interpret event types and prioritize response according to established SOPs and UL 827 compliance.

  • Dispatch appropriate emergency services (police, fire, EMS) or customer contacts as dictated by alarm type and account instructions.

  • Document every signal and response action clearly and accurately within the software system.

  • Maintain knowledge of all client accounts and emergency procedures.

  • Follow procedures for signal verification (2-call, video verification, enhanced call confirmation, etc.).

  • Communicate effectively with customers, emergency personnel, service technicians, and internal teams.

  • Operate within a high-security, fast-paced environment, maintaining situational awareness and attention to detail at all times.

  • Report system malfunctions, false alarms, and any unusual activity to the supervisor.

  • Assist in training new hires when needed.

Qualifications:

Required:

  • High school diploma or GED.

  • Proficiency in basic computer operations and multitasking between software tools.

  • Strong verbal and written communication skills.

  • Ability to stay calm under pressure and make sound decisions quickly.

  • Must pass a background check and drug screening.

  • Availability to work nights, weekends, and holidays if scheduled.

Preferred:

  • Prior experience in alarm monitoring, dispatch, emergency communications, or call center environment.

  • Familiarity with UL 827 guidelines and fire/security alarm industry practices.

  • Knowledge of monitoring software (e.g., MASterMind, Bold, SureView, Stages, or equivalent).

  • Basic understanding of NFPA 72 and other fire/life safety standards.

Working Conditions:

  • Indoor, climate-controlled, secure monitoring facility.

  • Seated position for extended periods; multiple screens and phone/computer-based interaction.

  • May require lifting or moving materials up to 25 lbs.

  • May involve shift work including overnights and weekends.

Key Traits for Success:

  • Excellent situational awareness and focus.

  • High level of integrity and dependability.

  • Team-oriented mindset with strong individual accountability.

  • Punctuality and reliability are mandatory.

  • Strong ethical conduct, especially regarding customer data and emergency response protocol.

Company Description

Local privately Owned Fire and Security Company, Serving the mid-south area since 1974.