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CCS

Patient Advocate Representative - OU

Clearwater, FL · On-site +1

$15.75 - $20.25/hr

At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive ...

CCS

Customer Service Call Center - On-site Dallas

Dallas, TX · On-site +1

$15.25 - $19.75/hr

At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive ...

CCS Fundraising

CCS is unable to sponsor work visas for this position, including H-1B. Candidates must be authorized to work in the U.S. without current or future visa sponsorship. WHO WE ARE CCS Fundraising is an ...

CCS Fundraising

UT

CCS is unable to sponsor work visas for this position, including H-1B. Candidates must be authorized to work in the U.S. without current or future visa sponsorship. WHO WE ARE CCS Fundraising is an ...

CCS Fundraising

CCS is unable to sponsor work visas for this position, including H-1B. Candidates must be authorized to work in the U.S. without current or future visa sponsorship. WHO WE ARE CCS Fundraising is an ...

CCS Fundraising

CCS is unable to sponsor work visas for this position, including H-1B. Candidates must be authorized to work in the U.S. without current or future visa sponsorship. WHO WE ARE CCS Fundraising is an ...

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What are the key skills and qualifications needed to thrive as a Certified Coding Specialist (CCS), and why are they important?

To thrive as a Certified Coding Specialist (CCS), you need a deep understanding of medical coding systems, anatomy, physiology, and healthcare regulations, typically validated by obtaining the CCS credential from AHIMA. Proficiency with coding software, electronic health records (EHR), and familiarity with ICD-10-CM/PCS and CPT coding systems is essential. Attention to detail, analytical thinking, and effective communication are crucial soft skills for ensuring coding accuracy and collaborating with healthcare teams. These skills and qualifications are vital for maintaining compliance, supporting accurate billing, and optimizing healthcare operations.

What are some common challenges faced by CCS (Certified Coding Specialists) in maintaining coding accuracy and compliance?

CCS professionals often face challenges in keeping up with frequent updates to coding guidelines and regulations, such as ICD-10-CM and CPT codes. They must stay vigilant to ensure documentation from healthcare providers is complete and accurate, which can sometimes require effective communication and clarification. Balancing productivity targets with accuracy, and adapting to new electronic health record (EHR) systems, are also common hurdles. To succeed, CCSs frequently participate in ongoing education and collaborate closely with clinical staff to resolve discrepancies.

What are CCS (Clinical Coding Specialists)?

CCS stands for Clinical Coding Specialist, a professional responsible for reviewing clinical statements and assigning standard codes using classification systems such as ICD-10-CM, CPT, and HCPCS. Their work ensures accurate medical billing, compliance with regulations, and supports healthcare data analysis. CCS professionals typically work in hospitals, clinics, or insurance companies and play a crucial role in the revenue cycle and quality of patient care documentation.

What is the difference between Ccs vs Cca?

AspectCCSCCA
CertificationsCertified Coding Specialist (CCS)Certified Coding Associate (CCA)
Work EnvironmentHospitals, clinics, health systemsMedical offices, outpatient facilities
Industry UsageHealthcare coding, billing, and reimbursementEntry-level coding, medical billing support
Required CredentialsAHIMA certification, coding experienceAHIMA certification, basic coding knowledge

The main difference between CCS and CCA is that CCS is a more advanced certification requiring more experience and expertise in medical coding, often used in hospital settings. CCA is an entry-level credential suitable for beginners or those starting in medical coding roles. While both certifications are valuable, CCS holders typically have a broader scope of responsibilities and higher earning potential.

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Ccs jobs near you
Infographic showing various Ccs job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 88% Full Time, 8% Part Time, and 2% Contract. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution.
Patient Advocate Representative - OU

Patient Advocate Representative - OU

CCS

Clearwater, FL • On-site, Remote

$15.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Overview
Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.
As a Call Center Patient Advocate Representative I, you'll handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. Provides cross-functional support of all business units to maintain up to date documentation and insurance for accurate processing and billing of patient services.
Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.
Responsibilities
  • Obtains and process authorizations for reorders
  • Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record validation, CRM research, cross-functional collaboration, etc.
  • Ensures patients have all required medical documentation to permit billing of services as assigned
  • Maximizes patient base through retention efforts and cross-selling via phone
  • Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
  • Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements
  • Abides by all regulations, policies, procedures and standards

Qualifications
  • Minimum High School diploma or GED equivalenet. One year of customer service experience in a call center preferred.
  • Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
  • Position may require evening and weekend availability
  • Strong attention to detail, multi-tasking, communication, and organizational skills are essential
  • Exceptional phone and email etiquette

Values
Values
Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.
  • Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.
  • Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.
  • Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS Medical and EEOC/AA employer. M/F/D/V
Company Overview
CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™-an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions- is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier-we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.
What We Offer
  • Competitive Salary
  • Bonus/Incentive Opportunities/commission: (if applicable)
  • Comprehensive Benefits:
    • Medical, dental, and vision insurance
    • 401(k) with company match
    • Paid time off (vacation and holidays)
  • Growth & Development:
    • Ongoing training and professional development
  • Work-Life Balance:
    • Remote or hybrid work options (if applicable)
    • Wellness programs and mental health support

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