Location: Lombard IL
About Us Safe Life Home Healthcare, LLC, established in 2010, is a premier 4-star patient satisfaction organization serving the greater Chicago area. With over a decade of excellence in skilled nursing and home health services, we've built a reputation for delivering exceptional patient care through our dedicated team of healthcare professionals. Our commitment to quality has earned us recognition for outstanding patient outcomes and satisfaction scores.
Building on our success in home health, we're now expanding our service portfolio to include the Community Care Program (CCP), demonstrating our commitment to meeting the evolving needs of our community. At Safe Life, we believe in providing comprehensive care solutions that enable our clients to maintain their independence and quality of life in the comfort of their homes. Our expansion into CCP services reflects our mission to provide accessible, high-quality care to seniors and adults with disabilities throughout Illinois.
Position Overview We're seeking an experienced Home Care Supervisor/Operations Manager to lead our new CCP vertical while supporting existing operations. This role offers significant growth opportunities.
Key Responsibilities:
Administrative Duties:
ยท Answer and transfer phone calls
ยท Provide quality customer service
ยท Maintain filing systems
ยท Lead the establishment of CCP vertical
ยท Build relationships with CCUs and community partners
ยท Manage incoming client referrals
Staffing Responsibilities:
ยท Recruit, hire, and terminate employees
ยท Conduct pre-service and in-service training
ยท Coordinate client care (caseload up to 50 clients)
ยท Communicate with vendors regarding documentation and service deviations
Data Entry & Operations:
ยท Enter and maintain employee/client data accurately
ยท Manage client assessments and visit reports
ยท Ensure compliance with IDoA requirements
ยท Integrate CCP operations with existing home health services
Supervisory Responsibilities:
ยท Create/update client and employee folders
ยท Conduct quarterly evaluations
ยท Process timesheets and manage payroll reports
ยท Submit accurate payroll data
ยท Develop operational procedures for CCP services
Customer Service:
ยท Refer clients to appropriate programs
ยท Assist with service applications
ยท Respond to inquiries within 24 hours
ยท Resolve client/employee issues efficiently
Required Qualifications:
ยท Strong written/verbal English communication ( Knowledge of Spanish or any other language a plus)
ยท Exceptional organizational abilities
ยท Computer proficiency (Microsoft Office)
ยท Prior office experience
ยท Must pass Homecare Supervisor Certification (3 months)
Preferred Qualifications:
ยท Experience with the WellSky Personal Care platform (formerly Clear Care)
ยท IDOA compliance knowledge
ยท Home care operations experience
ยท CCP program management experience
ยท Track record in scaling healthcare operations
Benefits:
ยท Salary: $50,000 - $60,000 annually
ยท Health, dental, and vision insurance
ยท 401(k)
ยท Paid time off
ยท Flexible schedule
Schedule:
ยท Full-time (40 hours/week)
ยท Day shift
ยท On-site at Lombard, IL