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Ccaas Engineer Jobs (NOW HIRING)

Deloitte

Als Senior Consultant CCaaS Engineering & Implementation (m/w/d) baust du nicht nur Konzepte. Als technischer Kern des Projektteams verantwortest du Design, Konfiguration und Go-Live von Contact ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

The CCaaS Platform Engineer is responsible for the technical ownership, administration, performance, and continuous optimization of Prudent Rx's Contact Center as a Service (CCaaS) platform and ...

ClifyX

CCaaS-Five9-GCP-Senior Engineer

Phoenix, AZ · On-site

$54.75 - $70.75/hr

ClifyX is a company that specializes in cloud solutions, and they are seeking a Senior Engineer with expertise in CCaaS and Google Cloud Platform. The role involves designing and implementing ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · On-site +1

The CCaaS Platform Engineer is responsible for the technical ownership, administration, performance, and continuous optimization of Prudent Rx's Contact Center as a Service (CCaaS) platform and ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

The CCaaS Platform Engineer is responsible for the technical ownership, administration, performance, and continuous optimization of Prudent Rx's Contact Center as a Service (CCaaS) platform and ...

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Lead CCaaS Engineer - Genesys CX (Only W2)

Weehawken, NJ • On-site

Saransh Inc
IT Services • 51 - 200 employees
Learn more about Saransh Incexternal

$111K - $146K/yr

Contractor

Re-posted 26 days ago

Job description

MUST HAVE SKILLS:

  • Genesys CCaaS development experience
  • API Development
  • OAuth

Description:

Responsibilities

  • Design and implement comprehensive Genesys Cloud CX solutions including advanced routing strategies, IVR flows, and multi-channel integrations
  • Lead end-to-end migration projects from legacy platforms like Avaya, Cisco, and Genesys Engage to Genesys Cloud CX
  • Develop sophisticated Architect flows for omnichannel interactions including voice, chat, email, and bot integrations
  • Create seamless integrations between Genesys Cloud CX and enterprise CRM systems using APIs, web services, and custom data actions
  • Collaborate with telephony teams to configure complex voice infrastructure including SIP trunks, BYOC implementations, and SBCs
  • Optimize contact center performance through data-driven analysis of call flows, routing logic, and reporting dashboards

Requirements

  • 3+ years of hands-on experience implementing and configuring Genesys Cloud CX in enterprise environments
  • Demonstrated success leading contact center migration projects from legacy platforms to cloud-based solutions
  • In-depth knowledge of Genesys Architect, routing strategies, outbound campaigns, digital channels, and workforce management
  • Strong understanding of telephony concepts including SIP, SBCs, trunking, codecs, and call flow architecture
  • Experience with API integrations, OAuth implementation, event notifications, and custom data actions
  • Ability to collaborate effectively with cross-functional teams in fast-paced migration projects
  • Genesys Cloud CX certifications (Professional, Developer, Architect) and scripting experience (JavaScript/Python) (Optional)