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Ccaas Architect Jobs (NOW HIRING)

TTEC Digital

Principal Architect, NICE CXone

... for CCaaS implementations on client projects. • Create technical documentation for detailed designs and customer requirements. • Ownership and responsibility for end-to-end design of the ...

TTEC Digital

Principal Architect, NICE CXone

... for CCaaS implementations on client projects. • Create technical documentation for detailed designs and customer requirements. • Ownership and responsibility for end-to-end design of the ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · Remote

$170K - $200K/yr

As the Principal Architect, you will engineer and design the most complex Contact Center ... Lead technical resources for CCaaS implementations on client projects. * Create technical ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site +1

$170K - $200K/yr

As the Principal Architect, you will engineer and design the most complex Contact Center ... Lead technical resources for CCaaS implementations on client projects. * Create technical ...

Blue Star Partners

CCaaS Business Analyst

Columbus, OH · On-site

$60 - $70/hr

Partner with solution architects, developers, QA teams, PMs, and vendors to clarify requirements ... CCaaS / Contact Center Operations * Requirements Gathering * Process Mapping * User Stories ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site

$170K - $200K/yr

As the Principal Architect, you will engineer and design the most complex Contact Center ... Lead technical resources for CCaaS implementations on client projects. * Create technical ...

ClifyX

CCaaS-Five9-GCP-Senior Engineer

Phoenix, AZ · On-site

$54.75 - $70.75/hr

... Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run ... CCaaS solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and ...

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Ccaas Architect information

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$46.5K

$128.8K

$201.5K

How much do ccaas architect jobs pay per year?

As of Sep 9, 2026, the average yearly pay for ccaas architect in the United States is $128,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $166,000.00 per year, depending on experience, location, and employer.

What is a CCaaS architect?

A CCaaS Architect is a technology professional who designs and implements Contact Center as a Service (CCaaS) solutions for organizations. They assess business requirements, develop system architectures, and integrate cloud-based contact center platforms with other business applications. CCaaS Architects ensure that the solution meets customer experience goals, is scalable, and complies with security standards. They also collaborate with stakeholders, oversee technical deployments, and provide ongoing optimization and support.

What are the key skills and qualifications needed to thrive as a CCaaS architect?

To thrive as a CCaaS (Contact Center as a Service) Architect, you need deep knowledge of contact center solutions, cloud architectures, and experience with platforms like Genesys, NICE inContact, or Five9, often backed by relevant certifications. Familiarity with systems integration, VoIP, APIs, and security protocols is essential, along with proficiency in design and deployment tools. Strong problem-solving skills, communication abilities, and stakeholder management set outstanding CCaaS Architects apart. These skills ensure effective solution design, seamless integration, and alignment of contact center technology with business objectives.

What are some common challenges faced by a CCaaS architect when designing cloud-based contact center solutions?

A CCaaS Architect often encounters challenges such as integrating legacy systems with modern cloud platforms, ensuring high availability and scalability, and meeting strict security and compliance requirements. Balancing customization needs with out-of-the-box functionalities and managing stakeholder expectations across IT, operations, and customer service teams are also key hurdles. Effective communication and a deep understanding of both the client's business processes and the technical landscape are essential to successfully navigate these complexities.

What are popular job titles related to Ccaas Architect jobs?

For Ccaas Architect jobs, the most frequently searched job titles are:

Infographic showing various Ccaas Architect job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 1% Part Time, and 5% Contract. Highlights an 77% Physical, 7% Hybrid, and 16% Remote job distribution, with an average salary of $128,756 per year, or $61.9 per hour.

Contact Center Solution Architect (CCaaS)

Lincoln, NE • On-site

Lorven Technologies
IT Services • 51 - 200 employees
Learn more about Lorven Technologiesexternal

$59.75 - $78.75/hr

Full-time

Re-posted 4 days ago

Job description

Role: Contact Center Solution Architect (CCaaS)
Preferred Platform: NICE CXone
Location
  • Primary - Lincoln, Nebraska
  • Secondary - Cincinnati, OH

Job Description:
Experience: 10 to 15 Years
Role Summary
We are looking for a senior CCaaS Solution Architect with strong customer facing experience to design and deliver end to end cloud contact center solutions across leading CCaaS platforms such as NICE CXone, Genesys Cloud, Amazon Connect, and Microsoft CCaaS. The role involves owning the complete IVR customer journey, omnichannel design, WFM, and API based integrations, translating customer requirements into scalable, secure cloud architectures.
Key Responsibilities
  • Design end to end CCaaS solutions, including IVR journeys, omnichannel flows, and customer experience design
  • Lead customer workshops to gather requirements and propose best fit CCaaS solutions
  • Architect and integrate Workforce Management (WFM), reporting, and analytics
  • Design and govern API based integrations with CRM and enterprise systems
  • Create high level and detailed architecture, call flow, and integration diagrams
  • Support on prem to CCaaS migration and cloud transformation initiatives
  • Provide architectural leadership, estimates, and guidance to delivery teams

Must Have Skills
  • 10 to 15 years of experience in Contact Center / CCaaS architecture
  • Hands on experience with multiple CCaaS platforms such as:
    • NICE CXone (preferred)
    • Genesys Cloud
    • Amazon Connect
    • Microsoft CCaaS
    • Strong expertise in:
    • IVR & customer journey design
    • WFM solutions
    • REST/API integrations
  • Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics)
  • Solid understanding of cloud platforms (AWS / Azure / GCP)
  • Good knowledge of security, compliance, and data privacy in cloud contact centers

Preferred
  • NICE CXone certification
  • Experience with AI driven contact center capabilities
  • Exposure to Quality Management (QM)
  • Familiarity with Agile delivery and Jira
Lorven technologies logo

About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

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