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Ccaas Administrators Jobs (NOW HIRING)

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

Key Responsibilities Administer and optimize the Five9 CCaaS platform Monitor system health, voice quality, and call delivery within Five9 to ensure consistent uptime and optimal performance. Own ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · On-site +1

Key Responsibilities Administer and optimize the Five9 CCaaS platform Monitor system health, voice quality, and call delivery within Five9 to ensure consistent uptime and optimal performance. Own ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

Key Responsibilities Administer and optimize the Five9 CCaaS platform Monitor system health, voice quality, and call delivery within Five9 to ensure consistent uptime and optimal performance. Own ...

Packet Fusion

CX Specialist

Pleasanton, CA · On-site

CCaaS Admin: Provisioning, SIP, call routing, digital channels * AI/Automation: Chatbots, NLU, agent assist, coaching tools * Data & Reporting: KPI dashboards, WEM analytics * Integration: API-driven ...

Deloitte

B. Architect, Admin, WEM, Reporting), sowie - je nach Projekt - weiteren Anbietern Migration & Go ... CCaaS-Implementierung oder -Migration als aktiv Mitwirkende:r (nicht nur beobachtend) Analytische ...

DaBella

Dialer Systems Administrator

Irving, TX · On-site

$70 - $80/hr

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise ...

Dabella

$70K - $80K/yr

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise ...

Dabella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise ...

Volto USA

Genesys admin at Phoenix, AZ

Phoenix, AZ · On-site

Role: Genesys admin Location: ONSITE- Phoenix AZ Duration: 6 months Descriptions: Looking for ... CCaaS) environments.Technical Knowledge: Understanding of ACD (Automatic Call Distribution ...

XceedSearch.com

Be Seen First

Workforce Management Analyst

Scottsdale, AZ · On-site

$70K - $75K/yr

Workforce Management Analyst About the Role Company is seeking a detail-oriented, analytical, and solutions-focused CCaaS & WFM Analyst/Administrator to support our contact center operations, CCaaS ...

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How much do ccaas administrators jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ccaas administrators in the United States is $86,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $92,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Ccaas Administrators job openings in the United States as of June 2026, with employment types broken down into 5% As Needed, 5% Full Time, 85% Part Time, and 5% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $86,287 per year, or $41.5 per hour.

Contact Center Support Engineer - CCaaS

Houston, TX • On-site

NAVA Software Solutions
IT Services • 51 - 200 employees
Learn more about NAVA Software Solutionsexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

NAVA Software solution is looking for Contact Center Support Engineer
Details:
Telecom Specialist/Admin - CCaaS experience (required - Five9 and Salesforce & nice to have -Amazon Connect)
Location: Houston - TX- Hybrid
Duration: 12 months
We're in search of a Contact Center Support Engineer, to support the growing adoption of our CCaaS Solutions. The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of the OSI model for diagnosing and resolving unexpected behaviors in a networked environment, have direct experience with CCaaS technologies like OpenCTI, SIP, WebRTC, etc..., and be able to communicate well verbally and in writing. This person will be responsible for escalations from the Help Desk and participate in routine change management work streams as a CCaaS System Administrator. This role will have the opportunity to have an immediate and long lasting impact on fundamental CCaaS processes including onboarding, asset management, knowledge management; and will provide an outstanding experience for our end users.
Essential Job Functions
  • All duties associated with a typical HelpDesk representative.
  • Directly support end-users with troubleshooting Voice Quality, Contact Deliverability, Hardware and Software Configuration, Network Stability, Browser Configuration and Cache, and escalation.
  • Knowledge steward for CCaaS related items, aiming to drive higher FCR and minimize SLA, or enable Self-service for CCaaS-related incidents.
  • Manage, progress, and report on a backlog of Problems and Incidents
  • Support Root-Cause Analysis exercises and recommend possible resolution pathways
  • Advocate for HelpDesk training, information and knowledge needs as part of deployments
  • Support automation of routine activities
  • Prepare and escalate problems with internal teams or vendors
  • Perform Administrative duties in the CCaaS platform, related to the ongoing operation and change management, as assigned
  • Serve as Application Administration SME for CCaaS Salesforce integration
  • Report Help Desk performance for CCaaS related Incidents

Education/Experience
  • 2+ years experience working in a Help Desk environment
  • 2+ years experience supporting a Contact Center as a Service solution such as Five9, Amazon Connect, inContact, RingCentral, etc...
  • Direct experience with phone number asset management processes strongly preferred.
  • Strong written and verbal communication skills
  • Strong Time Management Skills

Preferred Qualifications
  • Certification or Administrator Training on a CCaaS Solution
  • Certification or training on endpoint and environmental network diagnostics and troubleshooting (CCNA, Network+)
  • Certification or training related to Salesforce CRM and OpenCTI applications
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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