ZipRecruiter

Log In

1

Ccaas Administration Jobs (NOW HIRING)

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

The CCaaS Platform Engineer is responsible for the technical ownership, administration, performance, and continuous optimization of Prudent Rx's Contact Center as a Service (CCaaS) platform and ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · On-site +1

The CCaaS Platform Engineer is responsible for the technical ownership, administration, performance, and continuous optimization of Prudent Rx's Contact Center as a Service (CCaaS) platform and ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

The CCaaS Platform Engineer is responsible for the technical ownership, administration, performance, and continuous optimization of Prudent Rx's Contact Center as a Service (CCaaS) platform and ...

Volto USA

Genesys admin at Phoenix, AZ

Phoenix, AZ · On-site

... Hands-on administration and enablement within Contact Center as a Service (CCaaS) environments.Technical Knowledge: Understanding of ACD (Automatic Call Distribution), omnichannel routing, web ...

next page

Showing results 1-20

All JobsCcaas Administration Jobs

Ccaas Administration information

See salary details

$11

$21

$32

How much do ccaas administration jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ccaas administration in the United States is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is CCaaS administration?

CCaaS administration refers to the management and operation of Contact Center as a Service (CCaaS) platforms. CCaaS administrators are responsible for configuring, maintaining, and optimizing cloud-based contact center solutions to ensure efficient customer interactions. Their duties often include managing user accounts, setting up call routing, monitoring system performance, troubleshooting issues, and ensuring compliance with organizational policies. Effective CCaaS administration helps improve customer experience and operational efficiency in organizations that rely heavily on customer support or sales teams.

What are some typical challenges faced by CCaaS administrators when managing cloud-based contact center platforms?

CCaaS Administrators often encounter challenges such as balancing system customization requests from various departments with maintaining platform stability and security. They are responsible for configuring integrations, managing user permissions, and troubleshooting performance issues, which can require prompt problem-solving and effective communication. Staying updated with frequent platform updates and ensuring seamless agent experiences across channels are also key responsibilities. Effective collaboration with IT, support teams, and third-party vendors is crucial for addressing these challenges and ensuring optimal contact center operations.

What are the key skills and qualifications needed to thrive as a CCaaS administrator, and why are they important?

To thrive as a CCaaS Administrator, you need a solid understanding of contact center operations, VoIP technology, and system configuration, typically supported by experience with customer service platforms and a relevant IT background. Familiarity with CCaaS platforms like Genesys, Five9, or NICE inContact, as well as certifications such as CCNA or platform-specific credentials, is often required. Strong problem-solving, communication, and organizational skills help administrators collaborate with stakeholders and manage system issues proactively. These competencies ensure seamless contact center performance, optimal customer experiences, and rapid adaptation to evolving business needs.

What are popular job titles related to Ccaas Administration jobs?

For Ccaas Administration jobs, the most frequently searched job titles are:

Contact Center Support Engineer - CCaaS

Houston, TX • On-site

NAVA Software Solutions
IT Services • 51 - 200 employees
Learn more about NAVA Software Solutionsexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

NAVA Software solution is looking for Contact Center Support Engineer
Details:
Telecom Specialist/Admin - CCaaS experience (required - Five9 and Salesforce & nice to have -Amazon Connect)
Location: Houston - TX- Hybrid
Duration: 12 months
We're in search of a Contact Center Support Engineer, to support the growing adoption of our CCaaS Solutions. The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of the OSI model for diagnosing and resolving unexpected behaviors in a networked environment, have direct experience with CCaaS technologies like OpenCTI, SIP, WebRTC, etc..., and be able to communicate well verbally and in writing. This person will be responsible for escalations from the Help Desk and participate in routine change management work streams as a CCaaS System Administrator. This role will have the opportunity to have an immediate and long lasting impact on fundamental CCaaS processes including onboarding, asset management, knowledge management; and will provide an outstanding experience for our end users.
Essential Job Functions
  • All duties associated with a typical HelpDesk representative.
  • Directly support end-users with troubleshooting Voice Quality, Contact Deliverability, Hardware and Software Configuration, Network Stability, Browser Configuration and Cache, and escalation.
  • Knowledge steward for CCaaS related items, aiming to drive higher FCR and minimize SLA, or enable Self-service for CCaaS-related incidents.
  • Manage, progress, and report on a backlog of Problems and Incidents
  • Support Root-Cause Analysis exercises and recommend possible resolution pathways
  • Advocate for HelpDesk training, information and knowledge needs as part of deployments
  • Support automation of routine activities
  • Prepare and escalate problems with internal teams or vendors
  • Perform Administrative duties in the CCaaS platform, related to the ongoing operation and change management, as assigned
  • Serve as Application Administration SME for CCaaS Salesforce integration
  • Report Help Desk performance for CCaaS related Incidents

Education/Experience
  • 2+ years experience working in a Help Desk environment
  • 2+ years experience supporting a Contact Center as a Service solution such as Five9, Amazon Connect, inContact, RingCentral, etc...
  • Direct experience with phone number asset management processes strongly preferred.
  • Strong written and verbal communication skills
  • Strong Time Management Skills

Preferred Qualifications
  • Certification or Administrator Training on a CCaaS Solution
  • Certification or training on endpoint and environmental network diagnostics and troubleshooting (CCNA, Network+)
  • Certification or training related to Salesforce CRM and OpenCTI applications
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

Facebook

View All NAVA Software Solutions Jobs

Apply