ZipRecruiter

Log In

1

Ccaas Administration Jobs (NOW HIRING)

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100 - $120/hr

What You'll DoLead administration and optimization of call center platforms, primarily ... Leadership, supervisory, or team lead experienceFive9 or other CCaaS certificationsExperience with ...

CX Data Labs

five9 Developer

Dallas, TX · On-site

... administration . * Strong hands-on with Five9 Studio scripting, IVR design, campaign management ... Five9 certification preferred; experience in CCaaS projects for finance a strong advantage.

Dabella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Lead administration and optimization of call center platforms, primarily Five9 * Configure and ... Experience with Five9 or similar CCaaS platforms * Strong understanding of call routing, IVR ...

DaBella

Contact Center Systems Manager

Austin, TX · On-site

$100K - $120K/yr

Lead administration and optimization of call center platforms, primarily Five9 * Configure and ... Experience with Five9 or similar CCaaS platforms * Strong understanding of call routing, IVR ...

O'Reilly Auto Parts

This role owns end-to-end administration, support, and optimization of the Cisco Webex Contact ... Cisco CCaaS Expertise: Deep experience implementing, configuring, and optimizing WxCC and Webex ...

previous page

Showing results 41-60

All JobsCcaas Administration Jobs

Ccaas Administration information

See salary details

$11

$21

$32

How much do ccaas administration jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for ccaas administration in the United States is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is CCaaS administration?

CCaaS administration refers to the management and operation of Contact Center as a Service (CCaaS) platforms. CCaaS administrators are responsible for configuring, maintaining, and optimizing cloud-based contact center solutions to ensure efficient customer interactions. Their duties often include managing user accounts, setting up call routing, monitoring system performance, troubleshooting issues, and ensuring compliance with organizational policies. Effective CCaaS administration helps improve customer experience and operational efficiency in organizations that rely heavily on customer support or sales teams.

What are some typical challenges faced by CCaaS administrators when managing cloud-based contact center platforms?

CCaaS Administrators often encounter challenges such as balancing system customization requests from various departments with maintaining platform stability and security. They are responsible for configuring integrations, managing user permissions, and troubleshooting performance issues, which can require prompt problem-solving and effective communication. Staying updated with frequent platform updates and ensuring seamless agent experiences across channels are also key responsibilities. Effective collaboration with IT, support teams, and third-party vendors is crucial for addressing these challenges and ensuring optimal contact center operations.

What are the key skills and qualifications needed to thrive as a CCaaS administrator, and why are they important?

To thrive as a CCaaS Administrator, you need a solid understanding of contact center operations, VoIP technology, and system configuration, typically supported by experience with customer service platforms and a relevant IT background. Familiarity with CCaaS platforms like Genesys, Five9, or NICE inContact, as well as certifications such as CCNA or platform-specific credentials, is often required. Strong problem-solving, communication, and organizational skills help administrators collaborate with stakeholders and manage system issues proactively. These competencies ensure seamless contact center performance, optimal customer experiences, and rapid adaptation to evolving business needs.

What are popular job titles related to Ccaas Administration jobs?

For Ccaas Administration jobs, the most frequently searched job titles are:

Director of Strategic & Channel Partnerships

Boca Raton, FL • Remote

NexGen Technologies, LLC
51 - 200 employees
Learn more about NexGen Technologies, LLCexternal

Full-time

Re-posted 22 days ago

Job description

About NexGen Virtual Workplace:

NexGen Virtual Workplace is a forward-thinking global SaaS company leading the charge in elevating remote and hybrid work models. Our innovative virtual business management platform brings the experience of 'in-office' collaboration to every corner of the world, enabling togetherness and promoting productivity across dispersed teams.

Job Description:

We are looking for a dynamic Director of Strategic & Channel Relationships/sales/marketing, who is skilled at building and nurturing key relationships with business partners and stakeholders. The ideal candidate will utilize their strategic acumen and relationship-building prowess to expand our network and create synergies that drive mutual growth and success.

Key Responsibilities:

1.      Strategic Relationship Management: Develop and maintain strong relationships with key business partners and stakeholders, ensuring mutual success and continuous growth.

2.      Strategic Planning & Execution: Craft and implement strategic plans for partnerships, aligning them with NexGen Virtual's overall business objectives.

3.      Partner Engagement & Collaboration: Serve as the primary point of contact for strategic partners with the top 10 CcaaS companies.  Managing their sell thru and marketing programs.   Fostering collaboration, addressing their needs, and exceeding their expectations.

4.      Market Intelligence: Keep a finger on the pulse of market trends and competitor activities, leveraging this information to identify potential new partnerships and opportunities.

5.      Data Analysis & Reporting: Analyze partnership outcomes, generate reports, and present insights to senior leadership, offering recommendations for continuous improvement.

Required Qualifications:

·         Bachelor's degree in Business, Marketing, or a related field; an MBA is preferred.

·         Proven experience in a strategic relationship role or similar position, ideally in a SaaS and CcaaS environment.

·         Excellent relationship management and strategic planning skills.

·         Strong analytical abilities and a data-driven approach to decision-making.

·         Superior interpersonal and communication skills.

·         Proficiency in using CRM software and other business software.

·         Ability to work independently and collaboratively within a team-oriented environment.

·         Ability to thrive in a fast-paced, entrepreneurial setting.

Must have:

·         Experience in the Contact Center, BPO and SaaS industry.

·         Familiarity with remote work platforms and collaboration tools.     

Proven track record of navigating complex business situations and achieving positive outcomes