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Ccaas Engineer Jobs (NOW HIRING)

Noblesoft Technologies

CCaaS Lead (DevOps/Chatbot)

Chicago, IL · On-site

$54.25 - $74.50/hr

CCaaS Lead (DevOps/Chatbot) Location: Chicago, IL, USA 60606 JD: * 10+ years of full-stack development experience * Google Dialog flow or similar platform experience (Kore.ai, Amelia.ai, Netomi0 ...

BOK Financial Corporation

$53K - $68K/yr

Quality Engineer IV - Contact Center (CCaaS) Location: Tulsa -TUL, Oklahoma City -OKC Areas of Interest: Information Technology; Software Development Pay Transparency Salary Range: Not Available ...

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Onsite_CCaaS - Five9 GCP Data Engineer_ Sunrise, FL || Charlotte, NC

Charlotte, NC • On-site

Themesoft Inc
IT Services • 11 - 50 employees
Learn more about Themesoft Incexternal

$111K - $134K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Id : OOJ - 26809

Posted Date : 08/23/2026

Experience : -

Job Type : Contractual

Location : CHARLOTTE

Overview :

Location: Sunrise, FL / Charlotte, NC - onsite

Duration: 6 months

Revised JD:
  • 4+ years of commercial software development experience.
  • Cloud, GKE, Cloud Run, Cloud Functions, Pub-Sub, Apigee, Big Query, Terraform, RDBMS, No SQL, Maven, GIT, Jenkins, CI/CD, Big data, Scala, Spark, Hive SQL, GCP, Google cloud storage and Big Query, ETL, Data Modeling Python, AI/ML, Tensorflow, LLM, GenAI Develop secure, resilient cloud infrastructure on major cloud services provider using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
  • Implement, and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
  • Have experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to Cloud based solutions.
  • Design, develop, and maintain data pipelines/models/datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.
  • Experience building and integrating AI/ML solutions such as Xgboost, SARIMA, Prophet, prompt engineering and TensorFlow into production systems.
  • Understanding model lifecycle including evaluations, hyperparameters, tuning, and ongoing monitoring, model governance, bias mitigation, and explainability.
  • Experience with Agile development, CI/CD, DevOps and Observability.
  • Hands on experience with Kafka, Relational, and/or NoSQL databases.
  • Understanding of data structures, algorithms, and design patterns Looks proactively beyond the obvious for continuous improvement opportunities.
  • Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech.
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