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Cati Jobs (NOW HIRING)

ICF

Survey Team Lead

Reston, VA · On-site

Good understanding of CATI interviewing techniques and metrics including production rates, dial rates, after call work, refusal conversion/aversion * Experience with predictive dialing and data ...

Custom Alarm

Service Technician

Rochester, MN · On-site

$30 - $55/hr

Attain ESA Certified Alarm Tech 1 (CATI) * Familiar with residential and commercial building/construction Additional Skills and Abilities * Positive attitude and eagerness to learn * Strong ...

Custom Alarm

Service Technician

Rochester, MN · On-site

$30 - $55/hr

Attain ESA Certified Alarm Tech 1 (CATI) * Familiar with residential and commercial building/construction Additional Skills and Abilities * Positive attitude and eagerness to learn * Strong ...

Marvin Group

MANUFACTURING ENGINEER IV

Inglewood, CA · On-site

$76K - $97K/yr

The Marvin Group is a Strategic Partner for Global Alternate Mission Equipment and Sustainment The Marvin Group, a leading defense contractor, plays a crucial role in the development and ...

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Cati information

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$17

$33

$64

How much do cati jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for cati in the United States is $33.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $50.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cati position, and why are they important?

To thrive as a CATI (Computer-Assisted Telephone Interviewing) Operator, you need strong verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with CATI software platforms and data entry systems is typically required, and on-the-job training is often provided. Strong interpersonal skills, patience, and resilience help operators handle diverse respondents and maintain professionalism during interviews. These skills ensure accurate data collection, effective communication, and success in fast-paced survey environments.

What can I expect from a typical shift as a CATI Operator?

As a CATI Operator, your shift typically involves making outbound calls to survey participants, following structured scripts, and accurately entering responses using CATI software. You may encounter a range of respondents, from cooperative to hesitant, so maintaining professionalism and adapting your communication style is key. Most CATI positions are based in call centers with team support, and you may work evenings or weekends to reach people. Over time, experienced operators often take on roles such as team lead or project supervisor, offering advancement opportunities in survey research or data collection management.

What is a CATI job?

A CATI (Computer-Assisted Telephone Interviewing) job involves conducting surveys or collecting data over the phone using specialized software. Interviewers follow a scripted questionnaire displayed on a computer screen to ensure consistency and accuracy. These jobs are commonly found in market research, social research, and customer feedback collection. Strong communication skills, attention to detail, and the ability to handle rejection are important for success in this role.

More about Cati jobs
What are the most commonly searched types of Cati jobs? The most popular types of Cati jobs are:
What states have the most Cati jobs? States with the most job openings for Cati jobs include:
What job categories do people searching Cati jobs look for? The top searched job categories for Cati jobs are:
Cati jobs near you
Infographic showing various Cati job openings in the United States as of July 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $68,793 per year, or $33.1 per hour.
Survey Team Lead

Survey Team Lead

ICF

Reston, VA • On-site

Full-time

Re-posted 12 days ago

Job description

The Team Lead, reporting to the Data Collection Supervisor, will provide leadership and execution for a Call Center focused on Outbound Data Collection for Survey Research. The successful candidate's responsibilities will include staffing, training, scheduling, production, mentoring, supervision, quality, and reporting as ICF delivers results and meets the requirements for contracted work with a focus on telephone survey research. Having the ability, desire and experience to develop processes, lead and mentor others, and perform the critical tasks associated with an Outbound Call Center is critical to success.

The Operations Center operates 24 hours a day, 7 days per week. Applicants must be able to work during evenings and weekends.

Key Responsibilities:

  • Role should be mainly agent facing.

  • Responsible for production and quality of a team of 15-20 agents.

  • Ensure agents are meeting individual production and quality goals and work with QC team to provide appropriate coaching and feedback.

  • Execute daily staffing goals, ensuring all projects reach the recommended hours as provided by management.

  • Ability to demonstrate strong communication skills, both written and oral, required.

Qualifications:

  • High school diploma or equivalent required.

  • 6 months + documented work experience in a call center, contact center or processing center environment.

  • Must pass background check.

  • Candidate must reside in the U.S., be authorized to work in the U.S., and perform all work in the U.S.

Preferred Skills/Experience:

  • Minimum of 5 years of work experience in professional business environment.

  • Good understanding of CATI interviewing techniques and metrics including production rates, dial rates, after call work, refusal conversion/aversion

  • Experience with predictive dialing and data collection systems a plus.

  • Computer software programs proficiency including MS Office (Word, Excel) preferred.

  • Demonstrated ability to develop, implement and execute business processes for new business.

  • Strong issue management and risk mitigation background.

  • Strong personnel management skills and experience.

Professional Skills:

  • Strong verbal, interpersonal and written communication skills required.

  • Strong analytical, problem-solving and decision making capabilities required.

  • Team player with the ability to work in a fast-paced environment is a must.

  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude required.

  • Ability to be flexible to handle multiple priorities and to work limited overtime as necessary required.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$34,564.00 - $58,758.00Nationwide Remote Office (US99)

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