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Cati Jobs (NOW HIRING)

MSCCN

Survey Team Lead

Reston, VA · On-site

Good understanding of CATI interviewing techniques and metrics including production rates, dial rates, after call work, refusal conversion/aversion * Experience with predictive dialing and data ...

Daikin Applied

Journeyman

Elmhurst, IL · On-site

$25.50 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will require intermediate to advanced independent diagnostics, troubleshooting, pipefitting, and brazing of CATI (Chillers) and CATII (Non-Chiller) equipment. What's in it for you:

Daikinapplied

Journeyman

Elmhurst, IL · On-site

$25.50 - $34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will require intermediate to advanced independent diagnostics, troubleshooting, pipefitting, and brazing of CATI (Chillers) and CATII (Non-Chiller) equipment. What's in it for you:

Daikinapplied

Journeyman

Peoria Heights, IL · On-site

$24.25 - $32.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will require intermediate to advanced independent diagnostics, troubleshooting, pipefitting, and brazing of CATI (Chillers) and CATII (Non-Chiller) equipment. What's in it for you:

Daikinapplied

Journeyman

Moline, IL · On-site

$23 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will require intermediate to advanced independent diagnostics, troubleshooting, pipefitting, and brazing of CATI (Chillers) and CATII (Non-Chiller) equipment. What's in it for you:

IHR Research Group LLC

Be Seen First

Call Center Survey Interviewer - Work from home!

Las Vegas, NV · Remote

$14 - $16/hr

  • Retirement

We conduct survey research using a variety of methodologies including telephone surveys (CATI), online surveys (CAWI), mail surveys, face-to-face (CAPI), and intercepts. The company has considerable ...

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Cati information

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$17

$33

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How much do cati jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for cati in the United States is $33.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $50.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the CATI position, and why are they important?

To thrive as a CATI (Computer-Assisted Telephone Interviewing) Operator, you need strong verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with CATI software platforms and data entry systems is typically required, and on-the-job training is often provided. Strong interpersonal skills, patience, and resilience help operators handle diverse respondents and maintain professionalism during interviews. These skills ensure accurate data collection, effective communication, and success in fast-paced survey environments.

What can I expect from a typical shift as a CATI operator?

As a CATI Operator, your shift typically involves making outbound calls to survey participants, following structured scripts, and accurately entering responses using CATI software. You may encounter a range of respondents, from cooperative to hesitant, so maintaining professionalism and adapting your communication style is key. Most CATI positions are based in call centers with team support, and you may work evenings or weekends to reach people. Over time, experienced operators often take on roles such as team lead or project supervisor, offering advancement opportunities in survey research or data collection management.

What is a CATI?

A CATI (Computer-Assisted Telephone Interviewing) job involves conducting surveys or collecting data over the phone using specialized software. Interviewers follow a scripted questionnaire displayed on a computer screen to ensure consistency and accuracy. These jobs are commonly found in market research, social research, and customer feedback collection. Strong communication skills, attention to detail, and the ability to handle rejection are important for success in this role.

More about Cati jobs

What are the most commonly searched types of Cati jobs?

The most popular types of Cati jobs are:

What states have the most Cati jobs?

States with the most job openings for Cati jobs include:

What job categories do people searching Cati jobs look for?

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Cati jobs near you
Infographic showing various Cati job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $68,793 per year, or $33.1 per hour.

Survey Team Lead

MSCCN

Reston, VA • On-site

Full-time

Re-posted 15 days ago

Job description


The Team Lead, reporting to the Data Collection Supervisor, will provide leadership and execution for a Call Center focused on Outbound Data Collection for Survey Research. The successful candidate's responsibilities will include staffing, training, scheduling, production, mentoring, supervision, quality, and reporting as ICF delivers results and meets the requirements for contracted work with a focus on telephone survey research. Having the ability, desire and experience to develop processes, lead and mentor others, and perform the critical tasks associated with an Outbound Call Center is critical to success.
The Operations Center operates 24 hours a day, 7 days per week. Applicants must be able to work during evenings and weekends.
Key Responsibilities:
  • Role should be mainly agent facing.
  • Responsible for production and quality of a team of 15-20 agents.
  • Ensure agents are meeting individual production and quality goals and work with QC team to provide appropriate coaching and feedback.
  • Execute daily staffing goals, ensuring all projects reach the recommended hours as provided by management.
  • Ability to demonstrate strong communication skills, both written and oral, required.

Qualifications:
  • High school diploma or equivalent required.
  • 6 months + documented work experience in a call center, contact center or processing center environment.
  • Must pass background check.
  • Candidate must reside in the U.S., be authorized to work in the U.S., and perform all work in the U.S.
  • Professional Skills:
  • Strong verbal, interpersonal and written communication skills required.
  • Strong analytical, problem-solving and decision making capabilities required.
  • Team player with the ability to work in a fast-paced environment is a must.
  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude required.
  • Ability to be flexible to handle multiple priorities and to work limited overtime as necessary required.

Additional Qualifications/Responsibilities
Preferred Skills/Experience:
  • Minimum of 5 years of work experience in professional business environment.
  • Good understanding of CATI interviewing techniques and metrics including production rates, dial rates, after call work, refusal conversion/aversion
  • Experience with predictive dialing and data collection systems a plus.
  • Computer software programs proficiency including MS Office (Word, Excel) preferred.
  • Demonstrated ability to develop, implement and execute business processes for new business.
  • Strong issue management and risk mitigation background.
  • Strong personnel management skills and experience.

Apply