Case Technician Jobs (NOW HIRING)

Summary Statement
This is the entry level of judicial case processing work, responsible for reviewing, preparing, processing, and maintaining a variety of legal/court documents and records. Employees perform the full range of Essential Functions, including routine and standardized assignments, under close supervision. Courtesy, act, and effectiveness are required when providing information to and interacting with various court personnel and the general public.
Career Ladder
This is a career ladder position.
Essential Functions
Employees perform the full range of Essential Functions, including routine and standardized assignments, under close supervision. Courtesy, tact, and effectiveness are required when providing information to and interacting with various court personnel and the general public.

• Receives close supervision from a technical supervisor; the supervisor provides specific instructions on all assignments, and frequent and detailed review of progress, accuracy, and quality of work. Supervisory advice or assistance is readily available.

• Conducts routine judicial case processing work and assists with more complex processing work.

• Seeks guidance from higher-level staff on work that is outside a range of specified, acceptable procedures, standards, alternatives, and practices.

• Attends training programs and receives on-the-job training in all aspects of case processing.

• Learns applicable court operations, automated information systems, computer software, and related procedures, practices, and standards.

• Communicates effectively with internal and external stakeholders, judicial officers, court users, justice partners, and members of the public to gather, exchange, and process information/data.

Job Requirements
JOB REQUIREMENTS for Judicial Case Processor I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:
1. Coursework, training, education, and/or work experience in document processing such as reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures, resolving deficiencies, and tracking and monitoring activities.
2. Coursework, training, education, and/or work experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.
3. Coursework, training, education, and/or work experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
4. Coursework, training, education, and/or work experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
Additional Posting Information
This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
Benefits
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.