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Case Management Associate Jobs in Florida (NOW HIRING)

BDO

Case Management Coordinator

Tavares, FL · On-site

The Case Manager serves as the primary contact for a dedicated population of program applicants who ... Associate degree, preferred Experience: * Two or more years' experience providing customer service ...

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Case Management Associate information

See Florida salary details

$8

$14

$22

How much do case management associate jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for case management associate in Florida is $14.76, according to ZipRecruiter salary data. Most workers in this role earn between $11.15 and $16.35 per hour, depending on experience, location, and employer.

What is the difference between Case Management Associate vs Social Worker?

AspectCase Management AssociateSocial Worker
Required CredentialsHigh school diploma or bachelor's degree; certifications varyBachelor's or master's degree in social work; licensure often required
Work EnvironmentHealthcare facilities, community organizations, insurance companiesHospitals, clinics, social service agencies
Employer & Industry UsageHealthcare, insurance, community servicesHealthcare, social services, government agencies
Common Search & ComparisonYesYes

While both roles involve supporting clients and coordinating services, Case Management Associates typically have less advanced credentials and focus on administrative and coordination tasks. Social Workers often hold advanced degrees and provide more in-depth counseling and advocacy. Understanding these differences helps in choosing the right career path or job search focus.

What is a Case Management Associate?

A Case Management Associate is a professional who supports case managers in coordinating and managing patient care or social services. Their duties often include gathering patient information, assisting with documentation, scheduling appointments, and facilitating communication between clients, healthcare providers, and insurance companies. They help ensure that clients receive appropriate and timely services while maintaining accurate records. Case Management Associates typically work in hospitals, clinics, insurance companies, or social service agencies and play a key role in streamlining the case management process.

What are some common challenges faced by Case Management Associates, and how can they be addressed?

Case Management Associates often navigate challenges such as balancing high caseloads, managing complex client needs, and coordinating communication among various service providers. Time management and organizational skills are crucial in prioritizing tasks and ensuring timely follow-up. Building strong relationships with clients and maintaining clear, consistent communication with interdisciplinary teams can help address these challenges and lead to more effective outcomes.

What are the key skills and qualifications needed to thrive as a Case Management Associate, and why are they important?

To thrive as a Case Management Associate, you generally need foundational knowledge in healthcare or social services, often supported by an associate's or bachelor's degree in a related field. Familiarity with case management software, electronic health records (EHR), and documentation systems is typically required. Outstanding organizational skills, empathy, and effective communication help you excel in coordinating care and supporting clients. These competencies are essential for ensuring efficient case resolution, client satisfaction, and seamless collaboration with interdisciplinary teams.

What Is the Job of a Case Management Associate?

The responsibilities of a case management associate involve managing cases for patients in a health care, mental health care, or social services setting. Your duties in this career often involve working on documentation for clients or patients. You may complete admission and discharge paperwork and communicate with patients or clients during the process so that they understand each step. Some case management aides may interact extensively with patients to get initial information that the caseworker or manager can use to make an assessment.

More about Case Management Associate jobs
What are the most commonly searched types of Case Management jobs in Florida? The most popular types of Case Management jobs in Florida are:
What cities in Florida are hiring for Case Management Associate jobs? Cities in Florida with the most Case Management Associate job openings:
Case Management Associate jobs near you
Infographic showing various Case Management Associate job openings in Florida as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $30,706 per year, or $14.8 per hour.
Case Management Support Specialist - Case Management

Case Management Support Specialist - Case Management

Health First

Melbourne, FL • On-site

Part-time

Medical, Vision

Re-posted 25 days ago

Health First rating

7.5

Company rating: 7.5 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

231st of 885 rated healthcare providers

Job description

Job Requirements
SCHEDULE
3 Days per week
2 8-hour Day Shifts; Every Saturday and Sunday
1 additional 8-hour Day Shift; Rotating Weekdays
POSITION SUMMARY
The Case Management Support Specialist position is responsible for providing Quality/No Harm, Customer Experience, and Stewardship by ensuring appropriate communication/documentation with third-party payers to receive requests and seek authorization for hospital stays. Provide support with all discharge planning functions within the Case Management department. Be flexible in fulfilling various roles, putting forth the needs of the department. Demonstrate qualities of professionalism, utilizing organizational, communication, and problem-solving skills.
PRIMARY ACCOUNTABILITIES
  1. Gathers information from social workers, utilization review nurses, case managers, or patients to assist in the validation of demographics, insurance information, and facilitation of assigned case management tasks, relating to reimbursement, discharge planning, and regulatory requirements.
  2. Ensures proper infection control practices while meeting with patients and families to coordinate discharge plan details in patient care areas.
  3. Assists in referral functions which may include sending documents, calling, and producing letters needed to be sent to community providers and/or regulatory agencies.
  4. Receives requests and sends clinical information to third-party payers, post-acute agencies/services, and/or regulatory agencies as assigned by Utilization Review Nurses, Case Managers and Social Workers for the purpose of referrals for post-acute care and reimbursement.
  5. Completes delegated paperwork required for the execution of the discharge plan and delivery of regulatory forms.
  6. Proactively follows up with patients, families, third-party payers, or community agencies, as delegated, to determine needs and provide information to facilitate discharge, reimbursement, or authorization of stay-making documentation.
  7. Utilizes various communication methods to relay information and ensure timely receipt and transfer of voice mail messages.
  8. Maintains a positive attitude and positive working relationship with patients, families, and all levels within the organization.
  9. Documents approved authorization/denial information from payers and provides clear and accurate communication on all accounts to ensure accurate and timely billing.
  10. Recognizes and communicate any service delays to the Case Manager, Social Worker and/or Utilization Review Nurse.
  11. Utilizes department policies, procedures, and organizational initiatives to proactively complete work assignments, while maintaining the confidentiality of all protected health information.

Work Experience
MINIMUM QUALIFICATIONS
  • Education: High school diploma or equivalent.
  • Certification: AHA BLS if the position is hospital based. Not required for remote positions.
  • Work Experience:
  1. Previous customer service experience working in a face-to-face environment.
  • Knowledge/Skills/Abilities:
  1. Proficient in Microsoft Office - Outlook, Word, Excel.
  2. Ability to work autonomously with minimal supervision.
  3. Strong critical thinking skills.
  4. Strong communication skills demonstrated both verbally and in writing, with a strong professional presence.
  5. Ability to maintain composure in a stressful office environment.
  6. Able to work flexible hours and days, including weekends to meet departmental needs.
  7. Able to work directly with patients and families in patient care areas and via telephone.

PREFERRED QUALIFICATIONS
  • Education: Associate degree.
  • Work Experience:
  1. Medical, acute care, insurance, or social work experience.
  2. One year of customer service experience working in a face-to-face environment.
  • Knowledge/Skills/Abilities: Strong organizational skills.

PHYSICAL REQUIREMENTS
  • Majority of time involves sitting or standing; occasional walking, bending, stooping.
  • Long periods of computer time or at a workstation.
  • Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
  • May be exposed to inside environments with varying temperatures, air quality, lighting, and/or low to moderate noise.
  • Communicating with others to exchange information.
  • Visual acuity and hand-eye coordination to perform tasks.
  • Workspace may vary from open to confined.
  • May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

What Health First employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Health First logo

About Health First

Sourced by ZipRecruiter

Health First has been providing quality care to Brevard county residents for over 23 years. Health First delivers healthcare services throughout Brevard County with a network comprised of 4 hospitals with 868 beds, a health plan, and outpatient/wellness services including diagnostics, home health care, sleep centers, fitness facilities, pharmacy, cardiac rehabilitation, physical therapy, aging services, a hospice program, and bone/wellness center.

Industry

Health care and social assistance and medical equipment and supplies manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Rockledge, FL, US

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