Case Management Administrator Jobs (NOW HIRING)

Pay Ranges : $95,000 - $105,000

ABOUT THE ORGANIZATION
 

Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
 

Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter

Sun Chemical Corp. is seeking a CRM administrator to act as a central resource providing ongoing support, management, reporting, business analysis and solutions for all aspects of Sun Chemical’s global CRM Platforms, including Salesforce CRM.  This includes system administration, application support, application optimization, solution design, report creation, data analysis, data standardization and enforcement, data management, sustaining user adoption, and training development and delivery.

Responsibilities:

• Facilitate the use and enhancement of the Salesforce.com system for Sun Chemical globally
• Be a key resource for user support including, but not limited to report and dashboard creation, case/incident resolution, system enhancement identification, end user support, technical support, and overall support of the CRM platforms
• Provide daily administration of the Salesforce.com application including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations and workflows
• Evaluate and propose how best to leverage the CRM platforms to meet evolving business requirements and information needs both within and across functions
• Work effectively with key stakeholders to identify and prioritize specific requirements
• Develop and maintain project deliverables and documentation that support the business processes, including functional specifications, solution design documents and hands-on configuration of the system
• Work closely with developers, vendors, and IT team members to analyze, troubleshoot and solve complex issues
• Keep abreast of new features and functionality, providing recommendations for process improvements
• Lead efforts to develop, train and expand use of the CRM platforms to optimize productivity and effectiveness resulting in enhanced user knowledge and competency with Salesforce.com
• Create and maintain documentation on processes, policies, application configuration and help/training related materials for users as database applications are developed
• Play a critical role during upgrades and releases to the system including testing, participate in change management, and execute deployments.

 Qualifications

• Bachelor’s degree in IT, Business Management, finance, or related field
• Minimum 3 years of Salesforce.com platform administration experience
• Minimum 3 years of total SaaS application administration and support experience including Salesforce.com
• Strong verbal and written communication skills with the ability to clearly and simply articulate concepts, messages and strategies both cross functionally and vertically within the organization  
• Strong Project Management Experience
•  System Implementation experience
• Excellent analytical and creative problem-solving skills
• Strong attention to detail with proficiency in Microsoft Excel and PowerPoint
• Thorough understanding of business processes including (but not limited to): case/incident management, change management, account management, opportunity analysis, forecasting, lead management, inside sales and/or campaign management
• Potential ability to travel 15% annually, both domestic and international
• Salesforce Certification(s)

Preferred Qualifications:

• Salesforce.com Certified Administrator (Admin 201)
• Experience working with third-party applications native to Salesforce.com Platform
• Experience working with Pardot, Salesforce.com Marketing Cloud, or other Marketing Automation solutions
• Formal Salesforce.com Administration Essentials training course completion a plus
• Formal Salesforce.com Administration Essentials for Experienced Admins training course a completion a plus
• Experience working with integration solutions with Salesforce
• Minimum 3 years of total SaaS application administration and support experience including Salesforce.com

BENEFITS
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.

EQUAL EMPLOYMENT OPPORTUNITY
 

It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
 

Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.

Note: The base pay range listed is a good-faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical.