Case Assistant Jobs in Santa Rosa, CA (NOW HIRING)

POSITION TITLE: RN, Developmental Disabilities (IDD) Nurse Case manager

REPORTS TO (TITLE): Manager of IDD Services/Nursing Supervisor

SALARY RANGE: $51.39 - $64.41 hourly DOE

Job Summary: The RN, IDD Nurse Case Manager is responsible for direct, indirect patient care and services coordination.   S/he participates in the case management and care coordination of individuals with developmental disabilities; monitoring referrals, managing prescription refill requests.  S/he is an integral part of the IDD care team focusing on positive outcomes for patients.

Specific Tasks/Duties Include:

• Assists with meeting the needs of individuals with disabilities, including assessment, education, referrals, and follow-up care.  This may involve face-to-face, phone meetings and review of electronic messaging and media in clinical and home care settings.
• Provides nursing care including but not limited to administering medications and treatments in compliance with a medical provider’s and standing orders, Santa Rosa Community Health policies, and State of California guidelines.  This is inclusive of assigned functions within electronic health records.
• Solo and shared nursing office visits for patients with IDD for specialized care/management (e.g. bladder scan, blood draws with desensitization methods, wound care, medication reconciliation)
• Point person for triage for ARFPSHN and other specialized homes. 
• Medication reconciliation and chart review for ARFPSHN (weekly) and other specialized homes.
• Interprets information obtained from patient’s health records, patients, and care givers, including the health care team, and documents/transcribes all clinical care in the patient’s electronic medical record.
• Tracks referrals to IDD team and schedules for both establishing primary care and for consults within SRCH for IDD co-management. 
• Assist Clinicians and Care team in accessing care and coordinating referrals to outside community services and resources (includes connecting with NBRC service coordinators)
• Provides general care coordination of case managed patients, including but not limited to patient triage, phone call-backs, prescription refills, lab ordering/ interpretation, and medical case management. 
• Scheduling and tracking IDD dental visits in coordination with dental scheduler and program manager – non-sedated visits, bravery coaching, OCS and VDH
• Provides general care coordination and integration for Oral Conscious Sedation Program with Program Manager, including but not limited to:
  • consent tracking, care plan tracking, scheduling, pre-visit planning
  • monitoring patients before, during and after dental procedures, administering sedation and monitoring response, emergency management
  • post-visit review with dental team. 
• Collaborates with Dental staff to ensure positive outcomes for IDD patients dental visits.
• Performs education and counseling about disease management process and medication adherence.
• Regular communication, patient advocacy and case conferencing with patient’s primary team of providers.
• Participates in ongoing training and quality improvement projects.
• Acts as a resource/contact person for clinical staff, service partners, and patients/caregivers for all of SRCH. 
• Maintains skills proficiency in general nursing.  Highly encouraged to pursue regular CMEs in neurodevelopmental nursing as well.  
• Performs related duties as requested.

Minimum Qualifications:  

Education:

• Current California RN license.
• Current CPR certification.
• Current ACLS certification

Experience:

• Minimum of three years of experience in direct patient care as an RN.
• Minimum of one year of experience in developmental disability nursing preferred.

Knowledge and Skills:

• Demonstrated proficiency with all tasks on the most current RN IDD Nurse Case Manager competency list.
• Knowledge of the nursing process and critical thinking abilities.
• Knowledge of principles of nurse case management.
• Knowledge of electronic medical records and tracking systems.
• Fluency in English and Spanish (speak, read, and write) preferred.
• Demonstrates knowledge of compliance issues within the community clinic environment.
• Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures.
• Maintains confidentiality of patients at all times by complying with HIPAA policies.
• Strong interpersonal skills; ability to be sensitive with persons of various social, cultural, economic, and educational backgrounds.
• Experience with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision-making skills.

SRCH is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Physical Requirements:  

While performing the duties of this job, this position is frequently required to do the following: 

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time. 
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population. 
• Give and follow verbal and written instructions with attention to detail and accuracy. 
• Perform complex mental functions; collect, interpret, and/or analyze complex data and information. 
• Vision: see details of objects at close range.
• Coordinate multiple tasks simultaneously. 
• Reach forward, up, down, and to the side
• Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
• Lift up to 20 pounds.

SRCH provides reasonable accommodation for individuals with a physical or mental disability to apply for jobs and to perform the essential functions of their jobs unless it would cause an undue hardship.