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Card Services Associate Jobs in Wisconsin (NOW HIRING)

UW Credit Union

Card Programs Specialist

Madison, WI · On-site

$20.50 - $23.99/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Develop internal help resources to support the acquisition and servicing of debit and credit cards ... Associate's degree in Business or related field is required. * 2-3 years of Financial Institution ...

SCHEELS

Customer Service Associate - Full Time

Appleton, WI · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Promote the Scheels Visa card and clearly explain all benefits * End each transaction by saying ... Service Associates and Cashiers * Assist with all other duties as assigned * Ability to work ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$28.03/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Dispute Specialist II * Associate's Degree in Business or related field is required. * 4 - 5 years of Card Programs experience is required. * 2 - 3 years of customer service experience is preferred.

Scheels

Customer Service Associate - Full Time

Freedom, WI · On-site

$14.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Promote the Scheels Visa card and clearly explain all benefits * End each transaction by saying ... Service Associates and Cashiers * Assist with all other duties as assigned * Ability to work ...

Scheels

Customer Service Associate - Full Time

Appleton, WI · On-site

$18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Promote the Scheels Visa card and clearly explain all benefits * End each transaction by saying ... Service Associates and Cashiers * Assist with all other duties as assigned * Ability to work ...

Kohler

Customer Service Associate II, Woodlake Market

Kohler, WI · On-site

$15.90 - $19.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Familiarity with POS systems and handling cash/card transactions * Basic computer software skills ... and services. We understand that it takes investment in our associates' development to make that ...

Kohler

Customer Service Associate III, Woodlake Market

Kohler, WI · On-site

$18.30 - $22.90/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Open or close the Guest Services Department for operation * Will complete all duties and requests ... Familiarity with POS systems and handling cash/card transactions and troubleshooting * Familiarity ...

JCPenney

Specialty Associate - Valley View Mall

La Crosse, WI · On-site

$15.50 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service & Sales - Greets and assists customers in finding products and delivers ... Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to ...

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Card Services Associate information

What does a Card Services Associate do?

A Card Services Associate is responsible for handling customer inquiries and issues related to debit and credit cards, such as processing new card requests, resolving transaction disputes, and ensuring account security. They often work in banks or financial institutions, providing support via phone, email, or in person. Their duties also include monitoring for fraudulent activity, assisting with card activation and deactivation, and educating customers on card features and security protocols. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Card Services Associate?

To thrive as a Card Services Associate, you need strong attention to detail, knowledge of banking policies and procedures, and typically a background in finance or customer service. Familiarity with banking software, payment processing systems, and compliance regulations like PCI DSS is essential. Excellent communication, problem-solving abilities, and a customer-focused attitude help you stand out in this role. These skills ensure accurate transaction handling, regulatory compliance, and high-quality customer support in a fast-paced financial environment.

How does a Card Services Associate typically interact with other departments to resolve customer issues?

Card Services Associates frequently collaborate with teams such as fraud prevention, IT, and customer service to resolve complex cardholder issues. For example, when addressing disputed transactions or technical card errors, associates may coordinate with the fraud team to investigate suspicious activity or with IT to troubleshoot system glitches. Effective communication and teamwork are essential, as many customer concerns require quick input from multiple departments to ensure timely and accurate solutions.

What is the difference between Card Services Associate vs Customer Service Representative?

AspectCard Services AssociateCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer banking or finance certificationsHigh school diploma; customer service training often preferred
Work EnvironmentBank branches, call centers, financial institutionsCall centers, retail stores, corporate offices
Employer & Industry UsageFinancial institutions, credit card companiesVarious industries including retail, telecom, banking
Common Search & Comparison IntentFocus on card-related issues, account managementGeneral customer inquiries, product info

The Card Services Associate primarily handles credit card account issues, fraud prevention, and card-related inquiries within financial institutions. Customer Service Representatives have a broader role, assisting with general customer inquiries across various industries. While both roles require strong communication skills and some customer service experience, Card Services Associates focus specifically on credit card products, making their skills more specialized in banking and finance contexts.

What are popular job titles related to Card Services Associate jobs in Wisconsin?

For Card Services Associate jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Card Services Associate jobs in Wisconsin look for?

The top searched job categories for Card Services Associate jobs in Wisconsin are:

What cities in Wisconsin are hiring for Card Services Associate jobs?

Cities in Wisconsin with the most Card Services Associate job openings:

Card Services Associate jobs near you
Infographic showing various Card Services Associate job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Card Programs Specialist

UW Credit Union

Madison, WI • On-site

$20.50 - $23.99/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 11 days ago

Job description

Overview
This position will support the mission and strategic goals of UWCU and the Card Programs department. The Card Programs Specialist I is responsible for responding to inquiries and identifying solutions to support our debit and credit card products, as well as our ATMs. This role must develop and maintain strong working relationships with internal partners to help deliver an exceptional cardholder experience. This position requires the ability to balance multiple priorities, effectively analyze information, and devise solutions to problems. The person in this role is responsible for daily operations including the balancing of general ledgers, working exception and audit reports, and performing monetary adjustments and maintenance requests with speed and accuracy. This position will also investigate and resolve consumer dispute claims to support the Card Programs Dispute team.
Responsibilities
Operational Excellence
  • Accurately perform account and card maintenance.
  • Take responsibility for monetary functions and balancing of appropriate GLs, including balance transfers, late fee refunds, payments, returned items, credit and cash advances and more.
  • Process daily, weekly, and monthly debit card, credit card and ATM exception report and audits.
  • Assist in maintaining procedures, and recommend improvements to increase productivity, performance, and efficiency.
  • Research errors and issues. Collaborate with vendors, internal technical partners, and more senior Card Programs team members to reach resolution.

Cardholder Experience
  • Provide direct phone and e-mail support to members, MS&S, MSC, and other internal partners, delivering exceptional member service and personalized solutions.
  • Solicit feedback, identify trends, and document opportunities to optimize the cardholder experience.
  • Demonstrate sound judgement and creative problem solving to effectively resolve member concerns and issues.
  • Develop internal help resources to support the acquisition and servicing of debit and credit cards.
  • Maintain debit, credit, and ATM product, feature, and function expertise necessary to promote an exceptional cardholder experience.

Dispute Resolution
  • Process low-dollar, consumer dispute claims by gathering necessary information and documentation to acquire merchant credit or write off claims.
  • Utilize appropriate systems to either maximize recovery rates or minimize cases that require dispute specialist intervention.
  • Provide members with clear expectations throughout the dispute resolution process including the timeframes and outcome of the claim.
  • Document decision making and investigation results lead to write-off claim resolutions.
  • Collaborate with Loss Prevention, Member Solution Center and Member Sales and Service to support members through the dispute resolution process.

Continuous Learning and Development
  • Assume ownership of personal development through dialogs, participation in group initiatives and projects, and engagement with training.
  • Explore development options including mentor/mentee relationships, and the use of tools such as the Leader of Self gap analysis and Individual Development Plan (IDP).
  • Be a change agent: welcome innovation and collaborate with others to achieve departmental and organizational goals.
  • Develop and maintain competency with internal resources, procedures, systems, and tools.
  • Develop and maintain competency with VISA and PIN-based network rules, and Federal Regulations E and Z for dispute resolution processing.
  • Strengthen the Credit Union's inclusive environment by engaging with ongoing DEI initiatives.
  • Invite and accept feedback and provide upward feedback.

Qualifications
Education & Experience
  • Associate's degree in Business or related field is required.
  • 2-3 years of Financial Institution experience is required.
  • 7 months - 1 year of Customer Service experience is preferred.

Skills
  • Demonstrated investigative, analytical, organizational, decision making, and problem-solving skills.
  • Ability to effectively prioritize workload and tasks, complete assignments in a timely manner, and meet deadlines.
  • Strong verbal and written communication skills.
  • Effective interpersonal and customer service skills.
  • Ability to work independently as well as collaboratively in team environments.
  • Ability to work in a fast paced and changing environment.
  • Understanding of Network Operating Rules and compliance relating to debit, credit, and ATM services.
  • Proficiency with Microsoft Office products.

Working at UW Credit Union
Why work for UW Credit Union?
Join one of Wisconsin's premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:
  • 21.5 days of annual time off (accrued per pay period)
  • 2 weeks paid caregiver leave
  • 2.5 weeks paid new child parental leave
  • 2 days paid volunteer time
  • Hybrid work environment: minimum 3 days a week on-site
  • 10 paid holidays (including your birthday!)
  • 401k company match of up to 5%, plus approximately 4% discretionary match
  • 457 deferred-compensation plan
  • Variable bonus reward
  • Competitive Medical, Dental, and Vision plans, including domestic partner eligibility
  • Employee Assistance Program
  • And more!

All employees must possess valid work authorization to work for UWCU on the date of hire. UWCU does not provide immigration sponsorship or support for employment authorization to include, but not limited to, sponsorship or support for H-1B, F-1 OPT, TN, or other visa category.

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