Card Making Jobs (NOW HIRING)

Mazuma is a local, award-winning Credit Union that has been in business since 1948. Our purpose is to make Kansas City a better place to live, work and bank! Our philosophy is to treat our Members and Team Members like family. We value diversity, positivity, creativity, and teamwork; and we believe our culture exhibits just that. It looks something like this:

Our Team Members consistently show a Positive, Fun Attitude! You will always see us smiling, which is why we put it in our logo. We are always being respectful in interactions with our Members and other Team Members. Of course, our behavior and appearances are workplace appropriate, and Team Members should lead this value by example.

We are proactive collaborators and big fans of Teamwork! We embrace the opportunity to work with others and are punctual and dependable. We have strong people skills, take initiative, and aren’t afraid to make decisions-even some of the difficult ones.

Self-development and the development of others is part of our Learning & Growth! We take initiative in not only our own learning and growth but also the growth of the Team Members around us. We know our responsibilities and are not afraid to try new things.

We appreciate Creativity & Progressive Mindsets! If you can think outside the norm, introduce new ideas, and proactively solve problems, you’ll fit in just fine around here. We like to consider ourselves positive agents of change that embraces Team direction.

Besides that, here’s what else keeps Team Members here:

• Up to 27 days off a year, including:
  • 10 paid Holidays
  • Mental Health Day
  • Anniversary Day
  • PTO starting on the first day
• 40 hours of Paid Volunteer Time per year
• Traditional & Roth 401K with company match
• Medical, Dental, and Vision benefits effective 1st of the month following first day
• Wellness credit available for Medical premiums
• Company paid benefits including:
  • Basic Life and AD&D Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Vision Insurance
  • Maternity & Menopause Support Programs
  • Employee Assistance Program
• On-Site Gym at our Headquarters location in Overland Park
• Discretionary Stakeholders bonus program
• Attractive interest rates on Team Member checking & Team Member money market accounts
• Consumer and mortgage loan discounts

Role:

The Card Coordinator is responsible for operational card maintenance and dispute/chargeback processes while ensuring accurate, high-quality service for Members and Team Members. As an ambassador for Mazuma, this role focuses on engagement, active listening, and exceptional service delivery to meet both identified and unidentified card-related needs. This position requires strong knowledge of industry regulations to perform duties independently and minimize errors. The Card Coordinator is part of a collaborative Team dedicated to supporting frontline Teams and Members while maintaining efficient systems and workflows.

Essential Functions & Responsibilities:

• Receive and evaluate debit and credit card disputes.
• Analyze and determine dispute validity based on regulatory requirements and VISA rules.
• Review disputes and support documentation for submission to the card processor.
• Ensure compliance with Regulation E and maintain required communication timelines.
• Process and manage debit and credit card requests, including: card ordering, blocking, re-issuing, and activating, statement and PIN expertise, and entry of travel notifications in core and card processor software.’
• Post detailed entries into General Ledger Accounts.
• Reconcile assigned GLs monthly.
• Serve as an expert in fraud alert processes and procedures.
• Manage notifications for card breaches.
• Reconcile reports from core data processor, third-party card processor, and other vendors.
• Must comply with applicable laws and regulations, including: Bank Secrecy Act, Patriot Act, Office of Foreign Assets Control. 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.
 

Competencies:

• Job & Technical Expertise
• Results Orientation
• Member Service & Retention
• Personal Accountability
• Communication & Interpersonal Skills
• Teamwork & Collaboration
• Develops Self & Others
• Strategic Thinking & Vision
   

Culture Expectations:

1. Positive, Fun Attitude – Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members.  Behavior and appearance should be appropriate and should lead by example.  
2. Teamwork – Proactive collaborator who embraces the opportunity to work with others.  Punctual and dependable.  Able to manage conflict well amongst Team Members and Members.  Demonstrates strong people skills, initiative, and decision-making ability.  Productivity meets or exceeds expectations for the position.
3. Learning & Growth – Demonstrates initiative in not only self-development, but the development of others.  Possess superior knowledge of the responsibilities and tasks in the department and can apply and share learning.  
4. Creativity & Progressive Mindset – Able to think outside the norm, introduce new ideas, and proactively solve problems.  Positive change agent that embraces Team direction.  

Knowledge and Skills:

Required Experience: 1 year experience in a financial institution

Preferred Experience: 1 year customer service or call-center experience
 

Education: 

Required Education: High school diploma or equivalent

Preferred Education: Associates degree or equivalent

Other Skills:

• Effective verbal and written communication
• Ability to multi-task and prioritize tasks
• Ability to work independently and as part of a team
• Effective problem-solving skills
• Attention to detail
• Ability to maintain confidentiality
   

Physical Requirements:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including computer, tablet, telephone, copier, facsimile, printer, scanner, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable, and timely attendance.

Work Environment: 

Must be able to routinely perform work indoors in a climate-controlled office environment with minimal noise.

Mazuma Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.