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Car Rental Agent Jobs in Kentucky (NOW HIRING)

PRICELINE CAREERS

The Manager must also possess strong travel-agent knowledge across Hotel and Rental Car operations to support integrated Customer Care initiatives and identify cross-product dependencies. The role ...

Westlake Services, LLC

$19.50/hr

All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to ... Rental Car Discounts, Dell Member Purchase Program Westlake Financial is an Internet-based ...

The People Concern

$14.75 - $19/hr

... to rental assistance, legal resources, and supportive services. Working as part of a ... Collaborates with Central Fiscal Agent and Legal Assistance programs to submit both financial ...

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Car Rental Agent information

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How much do car rental agent jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for car rental agent in Kentucky is $11.96, according to ZipRecruiter salary data. Most workers in this role earn between $10.62 and $13.37 per hour, depending on experience, location, and employer.

What is a car rental agent?

Car Rental Agents are professionals who assist customers in renting vehicles for short or long periods. Their responsibilities include processing rental agreements, explaining terms and conditions, inspecting vehicles for damage, handling payments, and providing customer service. They may also assist with reservations, answer questions about rental policies, and ensure vehicles are clean and ready for the next customer. Car Rental Agents typically work at rental agency counters in airports, hotels, or standalone offices.

What does a car rental agent do?

Car rental agents help customers who need to rent a vehicle. Some rental agencies refer to this position as a front desk clerk because you carry out most of your responsibilities at the front desk, either assisting customers with their rentals at the agency or answering and making phone calls. In this role, your job duties include greeting customers as they arrive, explaining the rental and paperwork process, upselling insurance and mileage packages, answering customer questions and concerns, assisting customers who have an issue or emergency with their rental vehicle, and updating the rental car inventory when a customer rents or returns a car.

What are the key skills and qualifications needed to thrive as a car rental agent, and why are they important?

To thrive as a Car Rental Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and sometimes a valid driver’s license is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help agents build rapport with customers and resolve issues efficiently. These skills and qualities are essential to ensure customer satisfaction, maximize sales, and maintain smooth rental operations.

What are some common challenges faced by car rental agents during peak travel seasons?

During peak travel seasons, Car Rental Agents often experience a significant increase in customer volume, which can lead to longer wait times and higher stress levels. Managing vehicle availability and meeting customer expectations for specific car models can be challenging, especially when inventory is limited. Additionally, agents must handle last-minute reservations, process paperwork efficiently, and resolve issues quickly to ensure a positive customer experience. Effective communication and strong organizational skills are essential to succeed in this fast-paced environment.
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Car Rental Agent jobs near you
Infographic showing various Car Rental Agent job openings in Kentucky as of August 2026, with employment types broken down into 89% Full Time, 2% Part Time, 7% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $24,874 per year, or $12 per hour.

Customer Service Agent

Hebron, KY • On-site

Sixt Rent - a - Car (CVG Airport)
See more jobs at Sixt Rent - a - Car (CVG Airport)external

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Customer Service AgentHebron, KY
Customer Service Representative (Full-Time)

Location: SIXT Rent a Car – Cincinnati/Northern Kentucky International Airport (CVG)
Company: Tom Wood Group
Employment Type: Full-Time
Pay: $17.00–$19.00/hour (based on experience)

Available Shifts:

  1. Sunday–Thursday: 7:30 AM – 3:00 PM

  2. Friday–Monday (4-day workweek):

    • Friday & Saturday: 7:30 AM – 5:00 PM

    • Sunday & Monday: 9:30 AM – 7:00 PM

  3. Monday–Friday: 1:30 PM – 9:00 PM

Job Summary:

SIXT Rent a Car, a proud member of the Tom Wood Group, is seeking enthusiastic and customer-focused Customer Service Representatives to join our full-time team at the Cincinnati Airport location. This role is ideal for individuals who enjoy working with people, problem-solving, and thriving in a fast-paced environment while delivering a seamless rental experience.

Key Responsibilities:

  • Greet customers in a friendly and professional manner and assist with the rental process

  • Process reservations, modifications, and vehicle returns

  • Educate customers on rental terms, vehicle features, insurance options, and available upgrades

  • Conduct vehicle walk arounds before and after rentals to document vehicle condition

  • Resolve customer questions, concerns, or complaints with professionalism

  • Coordinate with operations to ensure vehicle availability and efficient workflow

  • Maintain a clean and organized counter/work area

  • Adhere to all company policies, safety procedures, and customer service standards

Qualifications:

  • High school diploma or equivalent required

  • Prior customer service experience preferred (hospitality, retail, or automotive a plus)

  • Strong verbal and written communication skills

  • Positive attitude with a professional and courteous demeanor

  • Ability to remain calm and solution-focused in a fast-paced environment

  • Strong attention to detail and organizational skills

  • Valid driver’s license with a clean driving record

  • Comfortable working indoors and outdoors in all weather conditions

  • Ability to stand or walk for extended periods and lift up to 30 lbs

Compensation & Benefits:

Pay: $17.00–$19.00/hour

Benefits Include:

  • Paid Time Off (PTO) & Vacation

  • Paid Holidays

  • Medical, Dental & Vision Insurance

  • 401(k) with Company Match

  • Life & Disability Insurance

  • Training & Career Development

  • Tuition Reimbursement

  • DailyPay & Wisely Pay Options

  • Service Awards

  • Career advancement opportunities within the Tom Wood Group

About Tom Wood Group:

Family-owned and locally operated for over 50 years, the Tom Wood Group operates automotive dealerships and rental services across the Midwest and New Zealand. Our culture is built on our core values:

  • Humbly Confident

  • Passionately Driven

  • Sincere Desire to Help Others

  • Uncompromising Integrity

Pre-Employment Requirements:

Offers of employment are contingent upon successfully passing:

  • Criminal background check

  • Motor vehicle record review

  • Social Security number verification

  • Drug screening

Tom Wood Group is an Equal Opportunity Employer.

Apply