Capacity Manager Jobs in Florida (NOW HIRING)

The Destination Development Industrial Engineer, Capacity Planning & Guest Logistics is responsible for developing capacity planning, guest logistics, simulation, and operational analyses that support GPDD's destination development portfolio, including new masterplans, expansions, and existing operations. This role supports masterplans and development initiatives such as Phase 2 CK, HMC, Isla Tropicale, and other future destination projects by evaluating maritime and landside capacity requirements across beaches, restrooms, F&B/food courts, amenities, transportation, piers, berthing, and ship staggering strategies.
The role builds and applies data-driven models, simulations, and performance measures to improve guest flow, operational efficiency, infrastructure sizing, CAPEX decisions, and guest satisfaction. This position also manages owner-supplied CAPEX and related project tracking for FF&E, OS&E, theming, landscaping, and soft costs, including legal, architects, engineers, contractors, consultants, and other vendor-related costs.
Working closely with Destination Development, Operations, Finance, Design, Procurement, brand stakeholders, destination teams, and external partners, this role applies industrial engineering principles and GenAI-enabled ways of working to improve throughput, decision quality, efficiency, and execution across GPDD.
Essential Functions:
Capacity Planning, Master planning & Guest Logistics Strategy

• Support masterplans for new developments and expansions, including Phase 2 CK, HMC, Isla Tropicale, and other future destination initiatives
• Develop maritime/landside capacity planning analyses for new developments and existing operations (e.g. beach density, F&B venues, restrooms, guest amenities, transportation, pier logistics, berthing, and ship staggering)
• Use demand forecasts, guest density assumptions, behavioral patterns, peak-load analyses, and operational inputs to size infrastructure and inform design, operational, and CAPEX decisions
• Partner with Operations, Finance, Design, Procurement, brand teams, and destination stakeholders to translate capacity insights into practical project requirements, operating recommendations, and design decisions

Simulation, Guest Experience Measurement & Operational Optimization

• Build and maintain dynamic simulation models to improve pier and landside guest logistics, transportation flow, F&B throughput, embarkation/disembarkation, queueing, service capacity, and overall destination experience
• Evaluate design and operating scenarios, phased openings, staffing or vehicle requirements, throughput constraints, utilization levels, and guest flow bottlenecks
• Define, monitor, and report KPIs related to wait times, throughput, utilization, crowding, service levels, operational efficiency, and guest satisfaction
• Conduct on-site observations and data collection as needed, convert findings into actionable recommendations, and support SOPs, dashboards, and continuous improvement roadmaps for destination operations

Owner-Supplied CAPEX, OS&E/FF&E, Theming, Landscaping & Soft Cost Management

• Manage owner-supplied CAPEX scope for new destination developments, including FF&E, OS&E, theming, landscaping, and related owner-provided elements
• Validate quantities, specifications, safety stock, operational requirements, style/brand alignment, and stakeholder sign-offs; cross-check requirements against capacity plans, guest density, and operating models
• Track budgets, commitments, change orders, invoices, payments, shipping, delivery, assembly, installation, and vendor/contractor performance from concept through execution
• Maintain visibility and controls for project soft costs, including legal, architects, engineers, contractors, consultants, and other project support costs

GPDD GenAI Adoption & Stakeholder Management

• Increase adoption and effective use of approved GenAI tools across the GPDD team by identifying practical use cases in capacity planning, simulations, project tracking, reporting, meeting preparation, vendor coordination, cost management, and knowledge management
• Develop lightweight tools, prompt libraries, templates, workflows, and training materials that help the team work more efficiently and make better data-driven decisions
• Lead cross-functional coordination across internal teams and external partners to align stakeholders, clarify decisions, resolve issues, and maintain project momentum
• Support change management by helping teams adopt new processes, analytical outputs, dashboards, simulation insights, GenAI-enabled workflows, and operating recommendations
• Prepare clear executive-ready materials, status updates, decision support, and project documentation for GPDD leadership and key stakeholders

Knowledge, Skills & Abilities:

• Scope: This role supports GPDD's destination portfolio across Carnival Corporation, including new destination masterplans, expansion projects, and existing destination operations. The role has global impact across brands and works with Operations, Finance, Design, Procurement, brand teams, destination management teams, shipboard/shore-side stakeholders, vendors, contractors, architects, engineers, consultants, and other external partners
• Problem Solving: The role solves complex and often ambiguous business, operational, and design problems using industrial engineering methods, capacity planning, simulation modeling, financial/project tracking, data analysis, and stakeholder input. Problems may include determining appropriate infrastructure sizing, identifying guest flow bottlenecks, evaluating maritime and landside operating scenarios, balancing CAPEX and operational trade-offs, improving guest satisfaction, and translating incomplete or evolving masterplan assumptions into actionable recommendations. The role must synthesize data from multiple sources, challenge assumptions, anticipate operational constraints, and use approved GenAI and analytical tools to improve speed, quality, and repeatability of work
• Impact: The role influences the design, investment, operating model, and guest experience of Carnival Corporation destination developments and existing operations. Recommendations may affect infrastructure sizing, project CAPEX, owner-supplied scopes, soft-cost tracking, vendor coordination, throughput, wait times, guest density, transportation flow, F&B capacity, berthing/staggering strategy, and guest satisfaction. Effective performance in this role helps reduce rework, prevent over/under-ordering, improve operational readiness, increase efficiency, support better investment decisions, and strengthen GPDD's ways of working.
• Leadership: This is an individual contributor role requiring strong cross-functional leadership, influence, and ownership. The role leads analyses, workstreams, vendor coordination, project tracking, stakeholder alignment, and change management efforts without direct reporting authority. The role must be able to communicate complex analytical findings clearly, facilitate decisions among diverse stakeholders, manage ambiguity, navigate competing priorities, and coach GPDD team members on effective use of GenAI-enabled workflows and tools

Qualifications:

• Bachelor's degree in Industrial Engineering, Operations Research, Supply Chain, Business Analytics, Data Analytics, Engineering, or a related quantitative discipline required
• Master's degree is Industrial Engineering, Operations Research, Supply Chain, Business Analytics, Data Analytics, Engineering, or a related quantitative discipline required
• Experience with Power BI, Tableau, or similar visualization tools required
• Experience with simulation tools like Simulink, AnyLogic, Simio preferred
• Ability to use approved GenAI tools effectively and responsibly to improve productivity, analysis, reporting, documentation, and knowledge management
• 2-4 years of experience in industrial engineering, operations management, capacity planning, data analysis, financial/project analysis, performance management, process improvement, market/consumer insights, cruise, hospitality, travel, resort, theme park, transportation, or large-venue operations
• Experience developing analytical models, capacity plans, simulations, dashboards, or operational performance metrics to support business decisions
• Strong quantitative, analytical, and problem-solving skills, with the ability to develop models, forecasts, dashboards, and decision-support materials
• Experience coordinating cross-functional stakeholders, vendors, contractors, or external partners in support of projects, operational improvements, or development initiatives
• Experience tracking budgets, CAPEX, project costs, purchase orders, change orders, invoices, payments, or vendor deliverables preferred

Travel: Less than 25% non-shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.
  • Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site Fitness center at our Miami campus

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About Us
About Us
Carnival Corporation & plc is the world's largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
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