Benefits:- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Automotive Dealership Group | Central California
If you are looking for an exciting career with a well-established, privately owned automotive group in Northern California, this opportunity may be the right fit for you. With decades of experience serving drivers across multiple locations, our organization is built on a strong foundation of performance, integrity, and a people-first culture.
We pride ourselves on maintaining a professional, team-oriented environment where leaders are empowered to drive results and build strong, successful teams.
Are you ready for your next leadership opportunity?
Position Summary
The Service Manager is responsible for leading an efficient and profitable service department. This role ensures optimal productivity, strong customer retention, effective cost control, and full compliance with operational and regulatory standards. The Service Manager drives technician efficiency and ensures consistent delivery of high-quality service experiences.
Pay Scale: Hourly rate ranges between $6,000 โ $15,000, with bonus opportunities based on department performance.
Automotive experience is required
Benefits & Perks
- Employer-paid life insuranceย
- Additional voluntary life insurance optionsย
- Medical (HRA / HMO options)ย
- Dental (PPO / DHMO options)ย
- Vision coverageย
- Short-term and long-term disability optionsย
- 401(k) plan optionsย
- Paid time offย
- Employee assistance programย
- Employee discountsย
- Ongoing training and development opportunitiesย
Key Responsibilities
- Establish and achieve departmental goals and performance objectivesย
- Recruit, train, coach, and develop service department staffย
- Monitor productivity, efficiency, and overall team performanceย
- Foster a positive, team-oriented work environment across all departmentsย
- Ensure compliance with federal, state, and local regulations (including OSHA and hazardous waste requirements)ย
- Maintain adherence to manufacturer policies, warranty procedures, and service standardsย
- Build and maintain strong customer relationships to drive retention and referralsย
- Act as liaison between dealership operations and manufacturer representativesย
- Address and resolve customer concerns promptly and professionallyย
- Maintain accurate service records and operational reportingย
- Participate in leadership and management meetings as requiredย
- Perform additional duties as assignedย
Success in this role is measured by the ability to consistently achieve and exceed the following performance metrics:
- Labor Gross Profit & Total Service Gross โ Drive departmental profitabilityย
- Effective Labor Rate (ELR) โ Maintain and improve labor rate performanceย
- Technician Productivity & Efficiency โ Optimize billed hours vs. available hoursย
- Hours Per Repair Order (HPRO) โ Increase service throughput and revenue per ROย
- Customer Satisfaction Index (CSI) โ Maintain high customer satisfaction and retentionย
- Comeback Rate โ Minimize repeat repairs and quality issuesย
- Parts-to-Labor Ratio โ Ensure balanced and profitable repair mixย
- Expense Control โ Manage departmental expenses within budget targetsย
- Warranty Performance โ Ensure compliance and minimize chargebacksย
- Retention & Team Stability โ Maintain low turnover and strong employee engagementย
Qualifications & Expectations
- Minimum of 5 years of automotive service management or related experienceย
- Strong customer service and relationship-building skillsย
- Proven leadership and team development capabilitiesย
- Valid driverโs licenseย
- Positive attitude with a results-driven mindsetย
- Strong communication and listening skillsย
- Demonstrated ability to achieve performance and sales goalsย
- Manufacturer certifications (preferred, as applicable)ย
- Ability to comply with all company policies, procedures, and deadlines
**All post-offer applicants must successfully complete pre-employment testing to include background checks, insurability, and drug testing to qualify for employment**
The Future Automotive Group is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of, veteran status, or any status protected under federal, state, local law, regulation, or ordinance, such as race and gender.