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Caller Times Jobs (NOW HIRING)

Waterbury Hospital

Customer Service Agent

Middlebury, CT

$15.50 - $20.75/hr

The Customer Service Agent serves as a liaison between the caller and medical support or other ... Work is performed in an office environment and involves frequent contact with staff at times.

Waterbury Hospital

Customer Service Agent

Middlebury, CT · On-site

$15.50 - $20.75/hr

The Customer Service Agent serves as a liaison between the caller and medical support or other ... Work is performed in an office environment and involves frequent contact with staff at times.

Alarm Systems Inc

Customer Service Agent

Quincy, IL · On-site

$15.50 - $20.75/hr

Collect caller details and document relevant notes clearly and completely. * Follow Customized ... Strive for efficient ring times, hold times, and talk times while ensuring call quality and ...

office

NY · On-site

$25 - $28/hr

Maintain client confidentiality at all times with each caller, resident, and all shelter staff and volunteers. Qualifications Include : Bachelor's degree in Social Work, Mental Health, Psychology or ...

Alarm Systems Inc

Customer Service Agent

Quincy, IL · On-site

$15/hr

Collect caller details and document relevant notes clearly and completely. * Follow Customized ... Strive for efficient ring times, hold times, and talk times while ensuring call quality and ...

Alarm Systems

Customer Service Agent

Quincy, IL · On-site

$15/hr

Collect caller details and document relevant notes clearly and completely. * Follow Customized ... Strive for efficient ring times, hold times, and talk times while ensuring call quality and ...

Covenant Health

RELEASE INFORMATION SPEC

Knoxville, TN · On-site

$15.50 - $20.50/hr

Must maintain proper phone etiquette and customer service expectations at all times in stressful, high volume situations. * Assists the caller and validates information being presented to ensure ...

Alarm Systems Inc

Customer Service Agent

Quincy, IL

$15/hr

Collect caller details and document relevant notes clearly and completely. * Follow Customized ... Strive for efficient ring times, hold times, and talk times while ensuring call quality and ...

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Caller Times information

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How much do caller times jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for caller times in the United States is $20.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.48 per hour, depending on experience, location, and employer.

What is a Caller Times?

A Caller Times job typically involves working for the Corpus Christi Caller-Times, a regional newspaper. Roles can include reporting, editing, advertising, customer support, or circulation management. Employees may be responsible for gathering news, writing articles, handling subscriptions, or selling ad space. Job requirements vary based on the position but often include strong communication skills and a background in journalism or media.

What types of stories or assignments can a reporter at Caller Times expect to cover?

Reporters at Caller Times typically cover a diverse range of stories including local news, community events, feature articles, and sometimes investigative pieces. Assignments often depend on your beat, which could range from education and government to sports or business. Collaboration with editors, photographers, and other reporters is common to ensure well-rounded coverage. This variety in assignments allows you to build a strong portfolio, develop subject-matter expertise, and gain valuable experience for career growth in journalism.

What are the key skills and qualifications needed to thrive in the Caller Times position, and why are they important?

To thrive at Caller Times, strong writing, research, and reporting skills are essential, typically supported by a journalism or communications degree. Familiarity with newsroom content management systems, social media platforms, and digital publishing tools is important for daily tasks. Attention to detail, curiosity, and the ability to meet tight deadlines are standout soft skills. These qualifications are critical to producing accurate, timely stories that engage the newspaper's audience and maintain the publication's credibility.

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What states have the most Caller Times jobs?

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Caller Times jobs near you
Infographic showing various Caller Times job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 34% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,666 per year, or $21 per hour.

Customer Service Agent

Waterbury Hospital

Middlebury, CT

$15.50 - $20.75/hr

Full-time

Re-posted 9 days ago

Waterbury Hospital rating

7.8

Company rating: 7.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

169th of 1,065 rated hospitals

Job description

Scope of Position:

The Customer Service Agent is responsible for answering a multi-line telephone, triaging calls, scheduling appointments, and taking messages. The Customer Service Agent serves as a liaison between the caller and medical support or other staff to facilitate the smooth running of the healthcare environment and promote the delivery of quality patient care.

Duties and Responsibilities:

  • Answers multi-line telephone promptly, and in a polite and professional manner.
  • Schedules patient appointments correctly, being certain to review appointment date, time, location, and provider name with caller. Informs caller of items to bring to appointment. Reminds caller of cancellation/no-show policy and to arrive at appointment 15-30 minutes early for paperwork completion.
  • Obtains accurate, pertinent patient demographic information and updates in computer system as necessary.
  • Provides a patient- focused service and a positive impression of the organization to patients or other individuals who call into the call center by answering questions, transferring calls to the appropriate person/departments, and taking thorough messages.
  • Uses sound judgment in handling calls, especially with upset patients, understanding when to escalate call to physicians/manager/triage nurse.
  • Contacts patients as required to confirm, cancel, or re-schedule appointments.
  • Mails necessary forms to new patients for completion prior to appointment.
  • Maintains operations by following and remaining updated and current on the electronic health record and appointment scheduling systems and office policies and procedures.
  • Maintains patient privacy by keeping all patient information confidential.
  • Performs automated functions that fall within job responsibility.

Knowledge, Abilities:

  • Strong phone and computer skills with working knowledge of practice based medical office processes and procedures
  • Must have a pleasant phone manner and superb communication skills (verbal and written)
  • Ability to work well in a fast paced environment
  • Knowledge of insurance guidelines
  • Knowledge of medical information and electronic medical records/systems
  • Ability to organize and prioritize work as required.
  • Ability to adjust to changes

Minimum requirements:

High school diploma or GED required.

At least one year of current call center or multi line/automated system experience, preferably in a medical office setting

Environmental and Working Conditions:

Work is performed in an office environment and involves frequent contact with staff at times.

Physical and Mental Demands:

Requires prolonged sitting, some standing, bending, stooping and stretching. Requires corrected vision and hearing to normal acuity. Requires eye-hand coordination and manual dexterity sufficient to operate a telephone, keyboard, photocopier, and other office equipment.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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