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Call Transfer Jobs in Florida (NOW HIRING)

Hilton Grand Vacations, Inc.

Supv, Call Transfer

Orlando, FL · On-site

$15 - $18.75/hr

Side by side and recorded call monitoring * Tracking attendance, schedule adherence and sales performance at the team member level * Work with other departments to ensure all package sales are within ...

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Call Transfer information

See Florida salary details

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How much do call transfer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call transfer in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is a call transfer?

A Call Transfer job involves answering incoming calls and redirecting them to the appropriate department, representative, or external contact. The role requires strong communication skills and the ability to quickly assess caller needs. Agents may work in customer service, sales, or technical support environments, ensuring smooth call transitions. Excellent multitasking and problem-solving abilities are essential for handling high call volumes efficiently.

What are the key skills and qualifications needed to thrive in the call transfer position?

To thrive as a Call Transfer specialist, you need strong verbal communication, active listening, and attention to detail, typically with a high school diploma or equivalent. Familiarity with call center software, multi-line phone systems, and customer relationship management (CRM) platforms is often required. Patience, professionalism, and a customer-service mindset are soft skills that help you excel in this role. These abilities are crucial for ensuring accurate call routing, maintaining customer satisfaction, and supporting smooth operations in fast-paced contact center environments.

What are the typical challenges someone might face as a call transfer specialist?

As a Call Transfer specialist, you may encounter high call volumes, difficult callers, and the need to quickly understand and route inquiries to the appropriate departments. Multitasking is often required, as you'll manage multiple systems and ensure each caller’s information is accurately recorded for seamless handoffs. Working under time pressure while maintaining a positive and professional attitude can be demanding, but you are supported by supervisors and team resources. Over time, you’ll gain valuable communication and problem-solving skills, which can open up further opportunities in customer service, team leadership, or specialized support roles.

How do you do a call transfer?

A call transfer in a call transfer role involves connecting an ongoing call to another person or department. To do this, you typically place the caller on hold, dial the recipient, and then complete the transfer by merging the calls or hanging up after the transfer is accepted. Using phone system features like transfer buttons or software tools can streamline this process and ensure a smooth handoff.

What are the most commonly searched types of Call Transfer jobs in Florida?

The most popular types of Call Transfer jobs in Florida are:

What are popular job titles related to Call Transfer jobs in Florida?

For Call Transfer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Transfer jobs in Florida look for?

The top searched job categories for Call Transfer jobs in Florida are:

What cities in Florida are hiring for Call Transfer jobs?

Cities in Florida with the most Call Transfer job openings:

Call Transfer jobs near you
Infographic showing various Call Transfer job openings in Florida as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Supervisor Call Transfer

Hilton Grand Vacations, Inc.

Orlando, FL

Full-time

Medical, Dental, PTO

Re-posted 21 days ago

Job description

Essential functions

  • Coaching and developing front line Vacation Advisors

  • Side by side and recorded call monitoring

  • Tracking attendance, schedule adherence and sales performance at the team member level

  • Work with other departments to ensure all package sales are within sales guidelines

Why do Team Members Like Working for us?

  • HGV now offers Medical/Dental Benefits and many other on Day One!
  • Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Supportive functions

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Follow up on any system issues with TDI

  • Verify room and tour availability as needed

  • Confirm QA process has been followed as directed

  • Handle PTO and schedule exception requests for team members

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