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Call Transfer Jobs in Florida (NOW HIRING)

Travel + Leisure Co.

Remote Inbound Sales Agent

Orlando, FL · On-site +1

$57K - $100K/yr

As an Inbound (Call Transfer) Sales Specialist, youll connect with customers being connected or forwarded/transferred to you, who want to learn more about Travel & Leisure timeshare products. Youll ...

Travel + Leisure Co.

Remote Inbound Sales Agent

Orlando, FL · On-site

$57K - $100K/yr

Start Date: 9/25/2026 Inbound Sales/Call Transfer Incentive Plan includes Weekly Hourly and Paid Training. Pay + Commission & Monthly Bonuses Yearly Earning Potential: $57,200 - $100,000+ What You'll ...

The Villages

POH Showings Receptionist

Tampa, FL · On-site

$14.25 - $19/hr

Announce caller to call recipient always, with accuracy and friendliness when a call transfer is made. * Receive messages from callers and email them to appropriate recipients in a polite and ...

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Call Transfer information

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How much do call transfer jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call transfer in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What is a call transfer?

A Call Transfer job involves answering incoming calls and redirecting them to the appropriate department, representative, or external contact. The role requires strong communication skills and the ability to quickly assess caller needs. Agents may work in customer service, sales, or technical support environments, ensuring smooth call transitions. Excellent multitasking and problem-solving abilities are essential for handling high call volumes efficiently.

What are the key skills and qualifications needed to thrive in the call transfer position?

To thrive as a Call Transfer specialist, you need strong verbal communication, active listening, and attention to detail, typically with a high school diploma or equivalent. Familiarity with call center software, multi-line phone systems, and customer relationship management (CRM) platforms is often required. Patience, professionalism, and a customer-service mindset are soft skills that help you excel in this role. These abilities are crucial for ensuring accurate call routing, maintaining customer satisfaction, and supporting smooth operations in fast-paced contact center environments.

What are the typical challenges someone might face as a call transfer specialist?

As a Call Transfer specialist, you may encounter high call volumes, difficult callers, and the need to quickly understand and route inquiries to the appropriate departments. Multitasking is often required, as you'll manage multiple systems and ensure each caller’s information is accurately recorded for seamless handoffs. Working under time pressure while maintaining a positive and professional attitude can be demanding, but you are supported by supervisors and team resources. Over time, you’ll gain valuable communication and problem-solving skills, which can open up further opportunities in customer service, team leadership, or specialized support roles.

How do you do a call transfer?

A call transfer in a call transfer role involves connecting an ongoing call to another person or department. To do this, you typically place the caller on hold, dial the recipient, and then complete the transfer by merging the calls or hanging up after the transfer is accepted. Using phone system features like transfer buttons or software tools can streamline this process and ensure a smooth handoff.

What are the most commonly searched types of Call Transfer jobs in Florida?

The most popular types of Call Transfer jobs in Florida are:

What are popular job titles related to Call Transfer jobs in Florida?

For Call Transfer jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Transfer jobs in Florida look for?

The top searched job categories for Call Transfer jobs in Florida are:

What cities in Florida are hiring for Call Transfer jobs?

Cities in Florida with the most Call Transfer job openings:

Call Transfer jobs near you
Infographic showing various Call Transfer job openings in Florida as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Transfer Attendance Coordinator

Orlando, FL • On-site

Hilton Grand Vacations, Inc.
Traveler Accommodation • 5 - 10K employees
Learn more about Hilton Grand Vacations, Inc.external

Full-time

PTO

Posted 18 days ago

Hilton Grand Vacations rating

6.8

Company rating: 6.8 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

Job description


The Attendance Coordinator serves as the centralized resource for attendance administration, leave management, and compliance support for the Call Transfer (CT) Department. This role is responsible for maintaining accurate attendance records, administering paid time off and leave processes, supporting attendance-related corrective actions, and ensuring the consistent application of attendance policies across CT leadership teams. The Attendance Coordinator partners closely with CT Leadership, Human Resources, Leave Management, and employees to improve operational efficiency, reduce compliance risk, and ensure fair and consistent attendance practices throughout the Call Transfer organization. This position also supports FMLA administration, ADA accommodations, and related documentation while providing reporting and trend analysis to leadership.
  • Maintain and update attendance trackers and attendance records for all Call Transfer Department employees.
  • Process and track PTO, sick time, and attendance-related requests.
  • Coordinate and monitor FMLA cases, leave requests, and related documentation.
  • Prepare, review, and maintain attendance-related corrective action documentation.
  • Audit attendance, timekeeping, and leave data to ensure accuracy, compliance, and consistency of attendance records.
  • Serve as the primary point of contact for attendance and time off related inquiries within the Call Transfer Department.
  • Ensure consistent application of attendance policies, procedures, and documentation standards across CT leadership teams.
  • Generate attendance reports, analyze trends, and provide recommendations to leadership.
  • Partner with Operations, Human Resources, Leave Management, Payroll, and Workforce Management teams to support compliance and reduce organizational risk.
  • Maintain confidentiality of sensitive information including but not limited to LOA/ADA information and employee data.
  • Support process improvement initiatives that enhance attendance administration efficiency and reduce administrative burden on leadership.
  • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
  • Completes all required Company training/compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
  • Minimum of 2 years of experience in attendance administration, workforce management, HR operations, leave management, or a related administrative role.
  • Knowledge of attendance policies, timekeeping practices, corrective action processes, and applicable employment regulations, including FMLA and ADA administration.
  • Advanced proficiency in Microsoft Excel and experience utilizing HRIS, workforce management, and leave management systems, including Oracle, ADP Workforce, CXone, and TELUS.
  • Strong analytical, organizational, and communication skills with the ability to maintain accurate records, manage confidential information, and effectively partner with leaders and employees across the Call Transfer Department.
  • 3+ years of experience supporting attendance, leave management, or compliance-related processes in a contact center or high-volume operational environment.
  • Experience administering FMLA, ADA accommodations, leaves of absence, and attendance-related corrective action documentation.
  • Experience auditing attendance and timekeeping records, identifying trends, and providing recommendations to leadership.
  • Demonstrated ability to interpret and consistently apply company policies while minimizing compliance risk and ensuring equitable employee treatment.
  • Experience leading or supporting process improvement initiatives that increase efficiency, standardization, and accuracy in attendance administration.

What Hilton Grand Vacations employees say

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Hours and flexibility

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Get the full story on Breakroom

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About Hilton Grand Vacations

Sourced by ZipRecruiter

Hilton Grand Vacations Inc. (HGV) is based in Orlando, Florida, and operates in the hospitality industry, specifically in the sector of vacation ownership. The company is committed to providing high quality, professionally managed, and flexible vacation ownership options to its customers. Hilton Grand Vacations sprung from the reputable Hilton Hotels brand, which was founded in 1919 by Conrad Hilton. The company's mission is to put the world on vacation, offering destinations and experiences that go beyond the traditional hotel stay.

Industry

Traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Orlando, FL, US

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