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Call Monitoring Jobs in Remote, OR (NOW HIRING)

Umpqua Health

Director, Customer Care

Roseburg, OR · On-site

$113K - $132K/yr

Manage call center technology platforms, quality assurance processes, call monitoring, scripting, and staff coaching initiatives. * Develop workforce and contingency staffing plans to support ...

CommonSpirit Health

Nurse Cardiovascular

Roseburg, OR

$2.4K - $3.3K/wk

Places and processes holter and event monitors. * Directs emergency procedures, participates in ... Department has 4 call teams of 4 team members. Annual call rotation averages out to be on call ...

CommonSpirit Health

Nurse Cardiovascular

Roseburg, OR · On-site

$2.4K - $3.3K/wk

Places and processes holter and event monitors. * Directs emergency procedures, participates in ... Department has 4 call teams of 4 team members. Annual call rotation averages out to be on call ...

Med Ninjas

Cardiology - Noninvasive Physician

Coos Bay, OR

$334K - $378K/yr

... monitor * Perform and interpret Cardioversion and Trans-Esophageal Echocardiography (TEE ... Shared call for an Echo rotation, includes reading on weekends Submission Requirements: * Board ...

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Call Monitoring information

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How much do call monitoring jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for call monitoring in Remote, OR is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as experienced consultants, senior executives, or certain freelance professionals like surgeons or legal experts. These positions typically require advanced skills, significant experience, or certifications, and may involve high-pressure environments or independent contracting. Such earnings are usually associated with top-tier consulting, legal, medical, or executive roles rather than standard employment.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make $2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires full-time employment, high call volume, and experience in quality assurance or customer service. Some positions offer performance-based bonuses or commissions, but reaching this income level often involves working multiple shifts or advanced skills in communication and software tools.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What is the role of call monitoring?

Call monitoring is a job function where employees listen to and evaluate phone calls to ensure quality, compliance, and customer satisfaction. It involves assessing communication skills, adherence to scripts, and service standards, often using call recording and monitoring tools. This process helps improve training and maintain service consistency.

What job makes $10,000 a month without a degree?

In call monitoring roles, high earnings of $10,000 or more per month are uncommon without specialized skills or experience. Typically, such income levels are associated with sales, real estate, or entrepreneurial ventures that do not require formal degrees but rely on performance, negotiation skills, and industry knowledge.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Remote, OR? For Call Monitoring jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Remote, OR look for? The top searched job categories for Call Monitoring jobs in Remote, OR are:
What cities near Remote, OR are hiring for Call Monitoring jobs? Cities near Remote, OR with the most Call Monitoring job openings:
Call Monitoring jobs near you
Director, Customer Care

Director, Customer Care

Umpqua Health

Roseburg, OR • On-site

$113K - $132K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

DIRECTOR, CUSTOMER CARE
ONSITE
EMPLOYMENT TYPE: Full-Time, Exempt
About Umpqua Health
At Umpqua Health, we're more than a healthcare organization-we're a community-driven Coordinated Care Organization (CCO) dedicated to improving the health and well-being of individuals and families throughout Douglas County, Oregon. We provide integrated, whole-person care through primary care, specialty care, behavioral health services, and care coordination. Our collaborative approach ensures members receive high-quality, personalized care while supporting a stronger, healthier community.
POSITION PURPOSE
The Director of Customer Care is responsible for leading the strategy, development, and execution of all member-facing service, engagement, and communication functions at Umpqua Health. This role oversees the end-to-end member experience across inbound and outbound operations, including the Customer Care Call Center, Member Engagement operations, proactive outreach initiatives, and the full lifecycle of member communications from enrollment through disenrollment. The Director ensures Oregon Health Plan (OHP) members are informed of their rights, actively engaged as partners in their care, and supported through clear, culturally responsive, accessible, and compliant communication across all channels. Serving as the organizational champion for the member voice, this position is accountable for ensuring compliance with CCO contractual requirements while translating regulatory expectations into measurable service standards, scalable operational processes, and a culture grounded in equity, member advocacy, and service excellence.
ESSENTIAL JOB RESPONSIBILITIES
Customer Care & Call Center Operations
  • Lead the strategy, operations, staffing, training, and performance of the Customer Care Call Center, including inbound and outbound member services.
  • Ensure call center operations meet contractual service level standards, quality metrics, and accessibility requirements.
  • Oversee multilingual support services, interpreter access, and accommodations for members with hearing or speech impairments.
  • Manage call center technology platforms, quality assurance processes, call monitoring, scripting, and staff coaching initiatives.
  • Develop workforce and contingency staffing plans to support operational and contractual performance standards.

Member Engagement & Communications
  • Design and implement member engagement and outreach strategies across phone, mail, email, SMS, digital, and in-person channels.
  • Ensure member communications are culturally responsive, accessible, compliant, and written in plain language.
  • Oversee member outreach documentation and communication workflows within the Health Information System.
  • Partners with internal departments to align member engagement activities with care coordination, quality, and population health initiatives.
  • Support outreach and engagement efforts for vulnerable and high-risk member populations, including Medicare-eligible and dual-eligible members.

Member Rights, Compliance & Regulatory Oversight
  • Ensure compliance with Medicaid member rights, nondiscrimination requirements, language access standards, and member communication regulations.
  • Oversee the distribution and maintenance of required member notices, rights information, and accessibility resources.
  • Ensure staff are trained in member rights, grievances and appeals, interpreter services, fraud and abuse reporting, and enrollment/disenrollment processes.
  • Collaborate with Compliance, Privacy, and Regulatory teams to maintain compliant member-facing operations and materials.

Member Materials & Lifecycle Support
  • Oversee the development, review, approval, and distribution of member-facing materials, including handbooks, directories, notices, welcome materials, and educational content.
  • Ensure all materials meet readability, accessibility, translation, and regulatory requirements.
  • Support member enrollment, disenrollment, transitions of care, and onboarding communications.
  • Partner with internal teams to support enrollment reconciliation and member data accuracy processes.

Grievance & Appeals Support
  • Partner with Utilization Management and Compliance teams to support grievance and appeal processes.
  • Ensure members receive appropriate assistance with grievances, appeals, interpreter services, and access to support resources.
  • Support regulatory audits, investigations, and documentation requests related to member complaints and appeals.

Health Equity & Community Engagement
  • Promote culturally and linguistically appropriate services (CLAS) standards across all member touchpoints.
  • Use member demographic and engagement data to identify disparities and improve outreach strategies.
  • Build collaborative relationships with community organizations, Tribal partners, and culturally specific organizations to strengthen member engagement efforts.
  • Support member education regarding available community resources and care support services.

Cross-Functional Leadership & Performance Management
  • Partner with Quality, Care Coordination, Pharmacy, Provider Network, IT, Compliance, and other operational teams to support organizational goals and member experience initiatives.
  • Develop and monitor departmental performance metrics, dashboards, and reporting related to member engagement, satisfaction, accessibility, and operational performance.
  • Lead department participation in audits, readiness reviews, and compliance activities.
  • Oversee departmental policies, procedures, workflows, and continuous improvement initiatives.

People Leadership
  • Lead hiring, onboarding, training, coaching, performance management, and professional development for Customer Care staff.
  • Foster a high-performing, member-centered culture focused on accountability, service excellence, collaboration, and continuous improvement.
  • Provide leadership and support in a fast-paced, evolving environment while maintaining effective communication across teams and stakeholders.
  • Performs other duties and responsibilities as assigned to support the department and organizational operations.

CHALLENGES
  • Working with a variety of personalities, maintaining a consistent and fair communication style.
  • Satisfying the needs of a fast-paced and challenging company.

MINIMUM QUALIFICATIONS
  • Bachelor's degree in health administration, public health, marketing, communications, social work, or a related field.
  • 7+ years of progressive member services, member engagement, or member experience work in a healthcare or health plan setting; Medicaid/CCO experience strongly preferred.
  • 5+ years of direct accountability for a multi-channel member-facing Call Center or Member Services operation, including responsibility for service-level performance, workforce management, quality monitoring, and vendor/technology platforms.
  • 5+ years of people leadership experience, including managing managers or cross-functional teams.
  • Demonstrated experience operating a Grievance and Appeal System or equivalent member complaint/resolution function in a regulated managed care environment.
  • Proven ability to develop, execute, and measure multi-channel member engagement and outreach strategies in a highly regulated environment.
  • Strong analytical, communication, and project management skills with the ability to present to senior leadership, regulators, community partners, and Tribal leadership.
  • Valid driver's license, reliable transportation, and ability to maintain automobile insurance coverage meeting organizational requirements.
  • No suspension, exclusion, or debarment from participation in federal healthcare programs (e.g., Medicare/Medicaid).
  • Proficient computer skills, including Microsoft Office Suite; familiarity with call center telephony systems, CRM/member engagement platforms, and reporting or business intelligence tools.
PREFERRED QUALIFICATIONS
  • Master's degree preferred.
  • 7+ years of progressive member services, member engagement, or member experience work in a healthcare or health plan setting; Medicaid/CCO experience strongly preferred.
  • Demonstrated working knowledge of Oregon CCO contract requirements.
  • Direct experience developing and maintaining member-facing materials under OHA review, including Member Handbooks, Provider Directories, Welcome Packets, and member rights education materials.
  • Familiarity with OHA material submission and review processes, CLAS standards, REAL+D demographic data collection, and interpreter service requirements.
  • Experience with engagement platforms and digital outreach tools in a Medicaid setting.
  • Experience partnering with Federally Recognized Tribes, Tribal Organizations, Traditional Health Workers, and community-based organizations.
  • Experience considering the impacts of work across diverse communities and populations in operational or technical analysis.
  • Experience working within diverse teams and across varying communication styles.
  • Bilingual or biliterate skills (English/Spanish or other prevalent non-English language) preferred.

SCHEDULE
Monday through Friday - 8:00am - 5:00pm; standard business hours with flexibility to meet service timelines.
SALARY
Wage Band: $113,055- $132,840
BENEFITS
  • Salary is dependent on skills, experience, and education
  • Generous benefits package including vacation PTO, sick leave, federal holidays, and birthday leave
  • Medical, dental, and vision insurance
  • 401(k) with company match (fully vested immediately)
  • Company-sponsored life insurance and additional benefits
  • Fitness reimbursement program
  • Tuition reimbursement and more

Why Umpqua Health?
We are committed to advancing health equity by collaborating across communities, addressing systemic barriers, and ensuring fair access to care and resources. At Umpqua Health, every team member plays a vital role in making a meaningful impact, empowering healthier lives and strengthening the communities we serve.
Inclusive Culture
We foster a respectful, inclusive environment where employees feel valued, supported, and empowered.
Growth & Development
We support ongoing learning through mentorship, clear career pathways, and professional development opportunities.
Work/Life Balance
We promote flexibility and well-being so employees can thrive both professionally and personally.
Equal Opportunity
Umpqua Health is an equal opportunity employer that embraces individuals from all backgrounds. We prohibit discrimination and harassment of any kind, ensuring that all employment decisions are based on qualifications, merit, and the needs of the business. Our dedication to fairness and equality extends to all aspects of employment, including hiring, training, promotion, and compensation, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under federal, state, or local law.

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