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Call Monitoring Jobs in Remote, OR (NOW HIRING)

Real Soft Inc

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Call Centre Representative -100% remote

OR · On-site

$14 - $15/hr

Home computer, monitor and headset that will allow agent to answer calls. Must allow ADT required ... Call Accuracy - Auditing to ensure script is being followed and correct actions are being taken ...

New

Bay Area Hospital

CNA | APU - FT Nights

Coos Bay, OR · On-site

$19.36 - $28.74/hr

Coordinate nurse call system assignments, manage staff phone assignments, and monitor call response status * Maintain and manage unit inventory, order supplies, and ensure organized storage and ...

Bay Area Hospital

CNA | PSU - FT Nights

Coos Bay, OR · On-site

$19.36 - $28.74/hr

Coordinate nurse call system assignments, manage staff phone assignments, and monitor call response status * Maintain and manage unit inventory, order supplies, and ensure organized storage and ...

Bay Area Hospital

CNA | APU - FT Nights

Coos Bay, OR · On-site

$19.36 - $28.74/hr

Coordinate nurse call system assignments, manage staff phone assignments, and monitor call response status * Maintain and manage unit inventory, order supplies, and ensure organized storage and ...

Bay Area Hospital

CNA MCU Full Time - Nights

Coos Bay, OR · On-site

$19.36 - $28.74/hr

Coordinate nurse call system assignments, manage staff phone assignments, and monitor call response status * Maintain and manage unit inventory, order supplies, and ensure organized storage and ...

Bay Area Hospital

CNA | PSU - FT Nights

Coos Bay, OR · On-site

$19.36 - $28.74/hr

Coordinate nurse call system assignments, manage staff phone assignments, and monitor call response status * Maintain and manage unit inventory, order supplies, and ensure organized storage and ...

Bay Area Hospital

CNA MCU Full Time - Nights

Coos Bay, OR · On-site

$19.36 - $28.74/hr

Coordinate nurse call system assignments, manage staff phone assignments, and monitor call response status * Maintain and manage unit inventory, order supplies, and ensure organized storage and ...

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Call Monitoring information

See Remote, OR salary details

$10

$17

$24

How much do call monitoring jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for call monitoring in Remote, OR is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded calls, provide feedback, and may use call monitoring software to track performance metrics. This role often requires attention to detail and communication skills.

What are popular job titles related to Call Monitoring jobs in Remote, OR?

For Call Monitoring jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Remote, OR look for?

The top searched job categories for Call Monitoring jobs in Remote, OR are:

What cities near Remote, OR are hiring for Call Monitoring jobs?

Cities near Remote, OR with the most Call Monitoring job openings:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Remote, OR as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 13% Part Time, and 7% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $37,220 per year, or $17.9 per hour.

Call Centre Representative -100% remote

Real Soft Inc

OR • On-site

$14 - $15/hr

Contractor

Posted 2 days ago

New

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Job description

Qualifications:

100% Remote Role


***NEW MANDATORY REQUIREMENT: When submitting your candidate's resume, please be sure to upload the candidates' speed test results, device specifications and a photograph of ethernet cord and headset***
INTERVIEWS ARE NOW CONDUCTED VIA A ZOOM CALL WITH CAMERAS ON. Please have candidate confirm they can join the call via a zoom link, with a functioning webcam so we can see the applicant. Link will be shared with candidate via email once they confirm date and time for interview.
This is a fully remote position. We are open to review resumes from applicants located in these markets: AL, FL, GA, IN, KY, MS, OH, and TX. We are expanding it due to the fact that we will be offering mostly 3rd shifts ending as late as 2am, so PST/MST time zones are welcome to apply.
Physical Demands:
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
•Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Call center experience required.
- Excellent communication skills.
- Intermediate knowledge of computer applications.
- Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.
Candidates can be selected to work any 8hr shifts that can start as early as 12:30pm EST or ending as late as 2:00am EST. Possible shifts: 12:30-9:00pm, 1:30pm-10:00pm, 3:30pm-12:00am and 5:30pm-2:00am. Please note: Candidates cannot choose their work schedule, but they will be able to provide a shift preference during their interview. They must be available to work on the 2nd and 3rd shift and at least one day of the weekend.

Responsibilities:

Candidates are required to provide their own equipment for this role.
Training is conducted with cameras on, so a webcam is required during the first 2 weeks.
Candidates must demonstrate they can maintain a productive, interruption-free remote work environment.
All Candidates must have:
Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via ethernet cable. AGENTS CANNOT TAKE CALLS USING WI-FI CONNECTION.
Core i3 with 8GB of RAM or higher
Candidate must have a minimum of 30mbps upload and 40mbps download. Run internet speed test at www.speedtest.net
Candidate must have a minimum of Windows 10 on computer.
Must have modem connection - Must be hardwired to your computer via ethernet cable.
Home computer, monitor and headset that will allow agent to answer calls. Must allow ADT required software to be uploaded to their computer, and have USB headset that is CxOne/NICE compatible for incoming customer interactions.
The below metrics are implemented and monitored:
Schedule Adherence - At least 94% of work attendance
Aftercall Work (ACW) Average - Less than 4 seconds
Call Accuracy - Auditing to ensure script is being followed and correct actions are being taken during calls


Company Description

Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers.
Address:
125 Village Blvd
Forrestal Village, Suite 200
Princeton, NJ 08540