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Call Monitoring Jobs in Portland, OR (NOW HIRING)

Tiffee Companies

Customer Care Supervisor

Portland, OR · On-site

$60K - $70K/yr

Monitor KPIs, conduct QA evaluations and call monitoring, maintain documentation, and proactively address performance trends. * Escalation & Issue Resolution: Serve as the primary point of contact ...

Lever Organic

Customer Care Supervisor

Portland, OR · On-site

$60K - $70K/yr

Monitor KPIs, conduct QA evaluations and call monitoring, maintain documentation, and proactively address performance trends. * Escalation & Issue Resolution: Serve as the primary point of contact ...

PamTen Inc

Senior Voice Engineer

Portland, OR · On-site

... monitoring. · Create operational dashboards, reports, and health-check assessments. · Work with telecom providers for SIP, PRI, and circuit-related issues. · Maintain technical documentation, call ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Portland, OR

Call Monitoring information

See Portland, OR salary details

$11

$18

$26

How much do call monitoring jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for call monitoring in Portland, OR is $19.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.38 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make 2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.

How does call monitoring work?

Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Portland, OR? The most popular types of Call Monitoring jobs in Portland, OR are:
What are popular job titles related to Call Monitoring jobs in Portland, OR? For Call Monitoring jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Portland, OR look for? The top searched job categories for Call Monitoring jobs in Portland, OR are:
What cities near Portland, OR are hiring for Call Monitoring jobs? Cities near Portland, OR with the most Call Monitoring job openings:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Portland, OR as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,511 per year, or $19 per hour.

Bilingual Call Center Representative

Finity Inc

Lake Oswego, OR • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Description:

About Finity

Finity, Inc., a leading provider in health intelligence and engagement solutions, seeks a full-time, 100% remote, bilingual (English/Spanish) Wellness Services Representative to join our fully remote call center team. This position offers remote work to candidates residing in Arizona, Utah, or Idaho.


Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state Medicaid and Medicare members. Our mission is to improve the health and well-being of the various health populations we serve through education, incentivization, and improved accessibility to healthcare supports.


About the Role

The Wellness Services Representative assists our members from our remote call center. This role is responsible for providing excellent customer service to the participants of multiple health and wellness programs. The successful candidate will:

  • Conduct inbound and outbound calls for our health and wellness incentive programs in English and Spanish.
  • Summarize notes for each call accurately in accordance with Finity’s quality assurance procedures.
  • Provide consistently excellent customer service.
  • Register members to wellness programs.
  • Assist members with navigating our wellness portals and ordering catalog items.
  • Manage multiple software interfaces for different wellness programs according to member needs.
  • Maintain consistent punctuality and attendance to provide complete call queue coverage at all times.
  • Follow best practices regarding HIPAA laws and protection of members PHI at all times.

Salary: $20.00/hour + comprehensive benefits


This role is open to fully remote work from an in-home office located in either Arizona, Utah, or Idaho.


What We Offer

Our compensation package includes:

  • Competitive paid time off benefit (30 days per year to start; increases to 35 days at the 3rd year of employment)
  • Company paid holidays
  • Comprehensive medical, dental, vision, company-paid short and long-term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
  • Professional development funds
  • 401(k) with company match.

All employees must comply with HIPAA & HITRUST security requirements.


This is a fully remote, in-home position. Reliable, high-speed internet and a quiet, HIPAA-compliant remote workspace is required. Finity provides all necessary equipment and assists with in-home remote technology setup.


Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, sexual orientation, national origin, veteran status, disability, age, or any other legally protected status.


Requirements:
  • At least 1 year of customer service experience in a call center environment
  • Performance-driven; able to consistently meet daily and monthly required benchmarks
  • Ability to work with different software programs and interfaces, such as call center applications and Microsoft Office
  • Ability to conduct member conversations in full compliance with HIPAA laws and quality assurance regulations
  • Must be comfortable with a high volume of inbound calls
  • Ability to remain professional and composed during each call
  • Excellent attendance record and punctuality
  • Ability to type at least 40 WPM
  • Must be able to use computer/monitor throughout the course of the work day
  • High-speed internet connection required (at least 50 mbps
  • Must have a quiet, distraction-free space to work without background noise
  • Bilingual fluency in English/Spanish is required.