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Call Monitoring Jobs in Portland, OR (NOW HIRING)

HiredFirst

Cardiovascular Rad Tech

Portland, OR · On-site

$70 - $75/hr

Call: 6-10 days/month, and every 3rd-4th weekend Role Overview: Assist physicians in invasive/non ... monitor patient vitals, and document/charge appropriately.

Kaiser Permanente

Cardiovascular Tech

Clackamas, OR · On-site

$49.55 - $64.81/hr

Able to comply with thirty (30) minute call-back to the facility when on call for emergencies. * Ability to recognize and interpret cardiac dysrhythmias. * Analytical abilities necessary to monitor ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Portland, OR

Call Monitoring information

See Portland, OR salary details

$11

$18

$26

How much do call monitoring jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call monitoring in Portland, OR is $19.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.38 per hour, depending on experience, location, and employer.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded calls, provide feedback, and may use call monitoring software to track performance metrics. This role often requires attention to detail and communication skills.

What are the most commonly searched types of Call Monitoring jobs in Portland, OR?

The most popular types of Call Monitoring jobs in Portland, OR are:

What are popular job titles related to Call Monitoring jobs in Portland, OR?

For Call Monitoring jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Portland, OR look for?

The top searched job categories for Call Monitoring jobs in Portland, OR are:

What cities near Portland, OR are hiring for Call Monitoring jobs?

Cities near Portland, OR with the most Call Monitoring job openings:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Portland, OR as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,511 per year, or $19 per hour.

One Call- Patient Placement Specialist

Legacy Health

Portland, OR • On-site

$29.89 - $42.74/hr

Part-time

Re-posted 10 days ago

Job description

Overview

Across the Legacy community, patients turn to us for exceptional care delivered in a compassionate environment. As a key coordinator of patient placement, you ensure that each individual receives timely and appropriate care within our facilities. Your efforts help streamline ED admissions, direct admissions, and hospital-to-hospital transfers-making these transitions as smooth as possible. In everything you do, you embody Legacy's mission: to make life better for others.

Responsibilities

  • Coordinate patient placement for all incoming patients across all Legacy facilities in a 24/7 operational setting

  • Collaborate with hospital charge nurses and Nursing Supervisors to ensure accurate placement of:

    • Emergency Department (ED) admits

    • Direct admits

    • Hospital-to-hospital transfers

  • Manage all aspects of patient transfers from outside facilities into the Legacy system

  • Facilitate physician-to-physician handoffs to maintain continuity of care during transfers

  • Act as a liaison for internal and external physicians requesting consults, admission support, or patient information

  • Monitor and track:

    • Bed assignments and availability

    • Unit staffing capacity

    • Patient discharges

  • Ensure accuracy of the nightly hospital census report

Qualifications

Education:

  • High School diploma or equivalent required.
  • A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.

Experience:

  • A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Admitting, Medical Records/Health Information or applicable clerical support experience.
  • Six months customer service experience required.
  • Previous registrar and third-party payor experience preferred.
  • An understanding of health plan and benefit structures preferred.

Skills:

  • Demonstrated ability to communicate clearly in the English language.
  • Ability to withstand varying job pressures and organize and prioritize related tasks.
  • Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines.
  • Demonstrated effective interpersonal skills which promote cooperation and teamwork.
  • Excellent public relations skills and demonstrated ability to communicate in a calm, succinct, businesslike manner.
  • Ability to identify alternative means of communication as needed.
  • Net typing of 40 WPM and PC-based computer skills.
  • Demonstrated knowledge of medical terminology.
  • Familiarity with 10 key.
Licensure
  • National Certification of CHAA Preferred.
Pay RangeUSD $29.89 - USD $42.74 /Hr.Our Commitment to Health and Equal Opportunity

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you

Employment Type: PART_TIME

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