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Call Monitoring Jobs in Portland, OR (NOW HIRING)

HiredFirst

RN - Tele

Portland, OR · On-site

$1.8K - $2.1K/wk

Call: Not required * Float: May be required to other inpatient units * Weekend Coverage: Required ... Monitor, assess, and evaluate patient conditions and outcomes * Collaborate with interdisciplinary ...

REBOUND

Patient Services Representative

Vancouver, WA · On-site

$18.25 - $23.25/hr

Monitor Call Center workflow demands to support timely turnaround and minimize queue delays. * Meet established department productivity, quality, and performance metrics as defined by leadership.

Kaiser Permanente

Cardiovascular Technologist

Clackamas, OR · On-site

$49.55 - $64.81/hr

Able to comply with thirty (30) minute call-back to the facility when on call for emergencies. * Ability to recognize and interpret cardiac dysrhythmias. * Analytical abilities necessary to monitor ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Portland, OR

Call Monitoring information

See Portland, OR salary details

$11

$18

$26

How much do call monitoring jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call monitoring in Portland, OR is $19.00, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.38 per hour, depending on experience, location, and employer.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded calls, provide feedback, and may use call monitoring software to track performance metrics. This role often requires attention to detail and communication skills.

What are the most commonly searched types of Call Monitoring jobs in Portland, OR?

The most popular types of Call Monitoring jobs in Portland, OR are:

What are popular job titles related to Call Monitoring jobs in Portland, OR?

For Call Monitoring jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Portland, OR look for?

The top searched job categories for Call Monitoring jobs in Portland, OR are:

What cities near Portland, OR are hiring for Call Monitoring jobs?

Cities near Portland, OR with the most Call Monitoring job openings:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Portland, OR as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,511 per year, or $19 per hour.

Travel Radiology Tech (Rad Tech) - Interventional Radiology (IR)

Epic Travel Staffing

Clackamas, OR • On-site

$3.6K/wk

Full-time

Medical, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Epic Travel Staffing is hiring a Travel - Vascular Interventional Technologist

Shift: Days / 7:15a-5:45p, 10x4, 40 hrs per week, Weekends & Call required/Weekend Rotations

Length: 13 weeks

ON-CALL: CALL REQUIRED

Requirements:

  • OR License
  • 3+ years experience
  • BLS
  • ARRT

    Epic Travel Staffing:

    • Day 1 health insurance coverage and comprehensive benefits options
    • 401(k) matching program
    • Weekly direct deposit
    • Industry leading allowances and reimbursements
    • Referral program with cash bonuses and additional perks
    • Exclusive job openings - Only at Epic
    • Epic Staffing Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, veteran status, or any other characteristic protected by law.
    • We also consider qualified applicants with criminal histories, consistent with applicable law. If you need assistance or an accommodation during the application process, please contact us.

    By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes

    Pay rate is estimated based on weekly gross income. Weekly gross pay based on qualifications and experience. Rate applies to travel positions only (50+ miles from permanent address). Estimated Weekly Rate: $3674 per week Job ID:
    1124239
    Epic Travel Staffing logo

    About Epic Travel Staffing

    Sourced by ZipRecruiter

    At Epic Travel Staffing, you are always our top priority. We believe that every traveler has the ability to achieve their career goals while living the adventure of a lifetime. We’ve been going above and beyond to curate life-changing experiences for nurses and allied health travelers since 2002. It’s not just about filling positions. It’s about opportunities to expand careers and accelerate the productivity of facilities across the nation. Our recruiters have access to travel nursing, nurse leadership and allied healthcare positions in all 50 states. The pay and location are yours to choose.

    Industry

    Recruiting and staffing services

    Company size

    51 - 200 Employees

    Headquarters location

    El Segundo, CA, US

    Social media

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