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Call Monitoring Jobs in Alabama (NOW HIRING)

DCH Health System

Lab Call Center Tech

Tuscaloosa, AL · On-site

$17.75 - $23.50/hr

Perform clerical functions in the entry of laboratory data, reporting, and posting of laboratory reports Assists in training and monitoring of employees. Responsibilities * Transports and receives ...

DCH Health System

Lab Call Center Tech

Tuscaloosa, AL · On-site

$17.75 - $23.50/hr

Perform clerical functions in the entry of laboratory data, reporting, and posting of laboratory reports Assists in training and monitoring of employees. Responsibilities * Transports and receives ...

Harness Energy LLC

Solar Site Monitor

Ramer, AL · On-site

$117 - $158/hr

Solar Site Monitors will complete maintenance and document photos of all work completed as ... Must call or text the Solar Support Team to reschedule a planned site visit During the Site Visit:

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See Alabama salary details

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How much do call monitoring jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call monitoring in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded calls, provide feedback, and may use call monitoring software to track performance metrics. This role often requires attention to detail and communication skills.

What are the most commonly searched types of Call Monitoring jobs in Alabama?

The most popular types of Call Monitoring jobs in Alabama are:

What are popular job titles related to Call Monitoring jobs in Alabama?

For Call Monitoring jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Alabama look for?

The top searched job categories for Call Monitoring jobs in Alabama are:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Alabama as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 14% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,769 per year, or $16.2 per hour.

Lab Call Center Tech

DCH Health System

Tuscaloosa, AL • On-site

$17.75 - $23.50/hr

Full-time

Posted 9 days ago

DCH Health System rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Overview
Receives and handles all incoming laboratory calls. Communicates with client to manage and resolve their needs. Obtain and prepare specimens for laboratory testing. Perform clerical functions in the entry of laboratory data, reporting, and posting of laboratory reports Assists in training and monitoring of employees.
Responsibilities
  • Transports and receives specimens with knowledge regarding age specific laboratory needs of the patient.
  • Communicates and verifies information with clients/laboratory personnel regarding laboratory specimens and courier pickups.
  • Performs clerical duties necessary to process laboratory specimens and reports.
  • Inventories and stocks supplies. Checks, inspects and ensures proper storage and handling.
  • Assists with Laboratory Processing Tech and referral testing area when needed.
  • Assists with employee performance evaluations.
  • Assists with employee counseling and guidance.
  • Responsible for all documentation required for the tasks performed.
  • Assists the Administrative Supervisor and Technical Specialist in training of pre-analytical employees.
  • Provides input to the Administrative Supervisor on the work habits of preanalytical employees.assists in monitoring workflow in pre-analytical areas.

DCH Standards:
  • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
  • Performs compliance requirements as outlined in the Employee Handbook.
  • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
  • Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
  • Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
  • Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
  • Requires use of electronic mail, time and attendance software, learning management software and intranet.
  • Must adhere to all DCH Health System policies and procedures.
  • All other duties as assigned.

Qualifications
High school graduate or possess a GED certificate. Preferable laboratory work experience, but not required. Must be able to operate general office equipment, appropriate laboratory equipment, and computers.
Abilities are demonstrated in areas of assigned responsibilities by successful completion of annual laboratory competency testing. Must be able to read, write legibly, speak, and comprehend English.
Must have mobility sufficient to move about including standing, reaching, stooping/crouching, bending, lifting, turning and handling. Able to stand, walk, and sit for long periods of time. Is able to lift a maximum of 50 pounds with frequent lifting and/or carrying objects weighing over 10 pounds. Vision and hearing must be normal or corrected to within normal. Normal color vision for those tasks requiring color differentiation.
Includes exposure to human body fluids, disease, infection, laboratory chemicals and hazardous material. Requires wearing common protective or safety equipment. Physical presence on site is essential. Able to perform the duties with or without reasonable accommodation.
Frequent interaction with others in the Laboratory and other departments in person, by telephone or by email, to resolve issues with patient care that are impacted by laboratory testing. Due to the emotional and/or emergency nature of patient care some customers may be unpleasant, angry or discourteous in their requests for Laboratory services.

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