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Call Monitoring Jobs in Alabama (NOW HIRING)

SportsMed, Inc.

CALL CENTER MANAGER

Huntsville, AL · On-site

... monitoring Workforce planning Daily reporting Escalating staffing shortages Coaching/corrective action Typical Metrics Call abandon rates Average speed of answer Hold times Overtime hours Attendance ...

New

Common Threads

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... Monitor AI performance, customer sentiment, and escalation trends. * Identify recurring issues and ...

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics ... Monitor AI performance, customer sentiment, and escalation trends. * Identify recurring issues and ...

Lowe's

Market Delivery Manager - XDT

Bessemer, AL · On-site

Responsibility Statements • Oversees a Market-based ASA(Administrative Service Associates) team responsible to support delivery operations including performance monitoring, inbound call monitoring ...

Transform9

Conversational Analyst

Birmingham, AL · On-site +1

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Monitor agent performance after changes ship and measure their impact * Surface trends and ...

Transform9

Conversational Analyst

Birmingham, AL · On-site +1

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Monitor agent performance after changes ship and measure their impact * Surface trends and ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Alabama

Call Monitoring information

See Alabama salary details

$9

$16

$22

How much do call monitoring jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for call monitoring in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make 2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.

How does call monitoring work?

Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Alabama? The most popular types of Call Monitoring jobs in Alabama are:
What are popular job titles related to Call Monitoring jobs in Alabama? For Call Monitoring jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Alabama look for? The top searched job categories for Call Monitoring jobs in Alabama are:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Alabama as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 68% Full Time, 22% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,769 per year, or $16.2 per hour.

CALL CENTER MANAGER

SportsMED Orthopaedic Specialist, INC

Huntsville, AL

Full-time

Posted 2 days ago

New

Job description

Call Center Manager (Workforce Management & Performance Execution)

This role focuses on staff oversight, productivity, process improvement, and operational control.

Primary Responsibilities

Attendance management

Schedule adherence

Overtime control

Lunch/break compliance (not exceeding one hour)

Staffing coverage

Queue management

Call abandon rates

Average speed to answer

Productivity monitoring

Workforce planning

Daily reporting

Escalating staffing shortages

Coaching/corrective action

Typical Metrics

Call abandon rates

Average speed of answer

Hold times

Overtime hours

Attendance/tardiness/absence coverage

Schedule adherence

Productivity per FTE

Ideal Skill Set includes:

Strong operational discipline

Data-oriented mindset

Comfort with metrics/accountability

Workforce management experience

Decisive management style

Process improvement skills