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Call Monitoring Jobs in Alabama (NOW HIRING)

Lear Corporation

Senior Quality Engineer

Vance, AL · On-site

$79K - $107K/yr

Participates in design of call monitoring formats and quality standards. * Uses quality monitoring data management system to compile and track performance at team and individual level. * Provides ...

Lear Corporation

Senior Quality Engineer

Vance, AL · On-site

$79K - $107K/yr

Participates in design of call monitoring formats and quality standards. * Uses quality monitoring data management system to compile and track performance at team and individual level. * Provides ...

Innovation At Work

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

Telephone Operator Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio ...

Merakey

$15.50 - $19/hr

Call monitoring Company when the alarm system is bypassed and for testing. Alert building of malfunction and place on fire watch. * Escort emergency vehicles -Police-Fire- or ambulance to locations ...

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Call Monitoring information

See Alabama salary details

$9

$16

$22

How much do call monitoring jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call monitoring in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded calls, provide feedback, and may use call monitoring software to track performance metrics. This role often requires attention to detail and communication skills.

What are the most commonly searched types of Call Monitoring jobs in Alabama?

The most popular types of Call Monitoring jobs in Alabama are:

What are popular job titles related to Call Monitoring jobs in Alabama?

For Call Monitoring jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Alabama look for?

The top searched job categories for Call Monitoring jobs in Alabama are:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Alabama as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 14% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,769 per year, or $16.2 per hour.

Call Center Manager (13546)

Cullman, AL • On-site

CULLMAN REGIONAL
Health Care and Social Assistance • 1 - 5K employees
Learn more about CULLMAN REGIONALexternal

Full-time

Posted 22 days ago

Cullman Regional Medical Center rating

5.7

Company rating: 5.7 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

Job description

Job Summary:

  •    Independently create and schedule appointments within the electronic medical record.
  •    Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.
  •      Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.
  •   Provide exceptional service; navigate multiple systems simultaneously and communicate with patients and healthcare professionals. 
  •    Work with several complex scheduling workflows, while managing telephone calls, online requests, and/or fax requests. 
  •     Manage Call Center operations and provide direction for team members.
  •    Work with HR and leadership to recruit, hire, and terminate personnel as appropriate.
  •     Prepare daily and monthly reports, review and analyze data, and present information to leadership.
  •    Meet established budget/benchmarks for expenses and volumes, etc.
  •    Maintain current knowledge on laws and regulations governing clinic business.
  •      Address and resolve escalated patient and customer/practice concerns.
  •     Monitor and adjust queues, workflows, and agent assignments to help improve the patient experience.
  •     Demonstrate and encourage team behavior and exceptional patient/guest experiences.  
  •      Uphold and promote patient safety and quality. 

Education:

High school diploma or equivalent required.  BA/BS in management, communications, or a clinical related field preferred.

Experience:

Customer service experience in call center, physician's office, retail/service industry or associate's degree preferred.

Additional Skills/Abilities:   

Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.

What Cullman Regional Medical Center employees say

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