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Call Monitoring Jobs in Alabama (NOW HIRING)

Altitude Trampoline Park

Court Monitor

Huntsville, AL · On-site

$10/hr

Remain alert and use all senses while court monitoring * Complete the trampoline safety checklist ... Do NOT contact 911- Manager on duty will make this call * Do NOT discuss ANY injuries or medical ...

Altitude Trampoline Park

Court Monitor

Huntsville, AL · On-site

Remain alert and use all senses while court monitoring * Complete the trampoline safety checklist ... Do NOT contact 911- Manager on duty will make this call * Do NOT discuss ANY injuries or medical ...

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Call Monitoring information

See Alabama salary details

$9

$16

$22

How much do call monitoring jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for call monitoring in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as experienced consultants, senior executives, or certain freelance professionals like surgeons or legal experts. These positions typically require advanced skills, significant experience, or certifications, and may involve high-pressure environments or independent contracting. Such earnings are usually associated with top-tier consulting, legal, medical, or executive roles rather than standard employment.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make $2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires full-time employment, high call volume, and experience in quality assurance or customer service. Some positions offer performance-based bonuses or commissions, but reaching this income level often involves working multiple shifts or advanced skills in communication and software tools.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What is the role of call monitoring?

Call monitoring is a job function where employees listen to and evaluate phone calls to ensure quality, compliance, and customer satisfaction. It involves assessing communication skills, adherence to scripts, and service standards, often using call recording and monitoring tools. This process helps improve training and maintain service consistency.

What job makes $10,000 a month without a degree?

In call monitoring roles, high earnings of $10,000 or more per month are uncommon without specialized skills or experience. Typically, such income levels are associated with sales, real estate, or entrepreneurial ventures that do not require formal degrees but rely on performance, negotiation skills, and industry knowledge.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are the most commonly searched types of Call Monitoring jobs in Alabama? The most popular types of Call Monitoring jobs in Alabama are:
What are popular job titles related to Call Monitoring jobs in Alabama? For Call Monitoring jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Alabama look for? The top searched job categories for Call Monitoring jobs in Alabama are:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Alabama as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $33,769 per year, or $16.2 per hour.
Nursing Team Leader - Centralized Monitoring

Nursing Team Leader - Centralized Monitoring

DCH Health System

Tuscaloosa, AL • On-site

Full-time

Posted 16 days ago

DCH Health System rating

6.9

Company rating: 6.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Overview
The Team Leader functions as the unit-based clinical supervisor with responsibility for staff direction, patient flow, patient safety, resource utilization, shift assignments and overall quality of care delivered. The Team Leader, under the supervision of the unit manager, provides and coordinates in-services, continuing education programs, and mentoring of the clinical staff, especially recent hires. Actively coordinates and participates in PI activities; collects data to assess employee performance and participates in staff evaluation process. The Team Leader must be available to work weekend and holiday shifts based on unit needs.
Responsibilities
KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS
  1. Coordinates unit activities and provides leadership for unit staffing and patient assignments and responds to and provides leadership during crisis and emergency situations.
  2. Responsible for supervision and evaluation of nursing care furnished to each patient in their assigned clinical department.
  3. At a minimum, evaluate the care for each LPN assigned patient upon admission and when appropriate, on an ongoing basis in accordance with accepted standards of nursing practice and hospital policy.
  4. Promotes efficient patient flow including timely discharges and admissions.
  5. Encourages a safe environment by promoting adherence to established protocols, policies and procedures.
  6. Serves as clinical resource and subject matter expert for staff.
  7. Provides just in time feedback with appropriate accountability as needed.
  8. Implements evidence - based practices.
  9. Rounds on patients, physicians, and employees.
  10. Leads unit based daily huddle and represents unit at house wide daily huddle.
  11. Maintains records related to orientation in-service and unit competency assessments.
  12. Adheres to productivity, revenue and expense goals.
  13. Displays sound judgment and critical thinking skills in areas of decision-making and problem-solving.
  14. Maintains effective interdepartmental relationships by working with other unit leaders and departments to define and work toward common goals.
  15. Ensures compliance with various quality standards and regulatory agency requirements.
  16. May take management call as directed.
  17. Facilitates bidirectional communication to ensure timely exchange of information to all stakeholders.
  18. Treats all people (customers and employees) fairly and with respect.
  19. Creates an environment that supports employee recruitment and retention.

***Relief Team Leaders do not hold the following key responsibilities/essential functions: #5, #9, #13, & #14
DCH Standards:
  • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
  • Performs compliance requirements as outlined in the Employee Handbook
  • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
  • Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
  • Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
  • Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
  • Requires use of electronic mail, time and attendance software, learning management software and intranet.
  • Must adhere to all DCH Health System policies and procedures.
  • All other duties as assigned.

Qualifications
MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED
  • Registered Nurse with current Alabama or Multistate License required.
  • Bachelor's degree preferred
  • Current American Heart Association or American Red Cross Basic Life Support (BLS) Provider training required
  • Minimum 2 years' experience as a registered nurse required.
  • Specialty nursing experience preferred in applied area.

Must obtain within 6 months - American Heart Association or American Red Cross accepted
Cardiac/Critical Care:
  • ACLS

Emergency Department-both campuses:
  • ACLS
  • Pediatric Advanced Life Support (PALS)

Emergency Department - Regional Campus only:
  • **Trauma Nursing Core Course (TNCC)

Perioperative:
  • ACLS
  • PACU -PALS; ACLS

Women's/Children:
  • NICU -Neonatal Resuscitation (NRP)
  • Labor & Delivery -ACLS, NRP, and Intermediate Fetal Monitoring
  • Mother Baby Unit - NRP
  • Pediatrics - PALS

Clinical Support:
  • Cardiac Monitoring Unit -ACLS

Dialysis:
  • ACLS

International RNs:
  • Current approved Alabama Board of Nursing RN license or multi-state license required or ability to obtain prior to start.
  • Current American Heart Association (AHA) or American Red Cross Basic Life Support (BLS) Provider training required or obtain within 30 days of start date.
  • BSN preferred, minimum Associates required
  • Must be able to read, write legibly, speak, and comprehend English.

** TNCC must be completed w/in 12 months of hire date
WORKING CONDITIONS
WORK CONTEXT
  • Must be able to use computers, electronic mail, telephone and texting

PHYSICAL FACTORS
  • Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
  • Must be able to tolerate prolonged periods of standing and walking
  • Must be able to reach reasonable distances in any direction
  • Must be able to stand, walk, kneel, bend, sit and stoop
  • Must have the ability to exert maximum muscle force to lift, push, pull and carry objects
  • Must be able to perform the duties with or without reasonable accommodation
  • Must possess stamina to provide 24-hour management for assigned area(s) of responsibility
  • Hearing and vision must be normal or corrected to within normal range

What DCH Health System employees say

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