May take management call as directed. * Facilitates bidirectional communication to ensure timely ... Cardiac Monitoring Unit -ACLS Dialysis: * ACLS International RNs: * Current approved Alabama Board ...
May take management call as directed. * Facilitates bidirectional communication to ensure timely ... Cardiac Monitoring Unit -ACLS Dialysis: * ACLS International RNs: * Current approved Alabama Board ...
May take management call as directed. * Facilitates bidirectional communication to ensure timely ... Cardiac Monitoring Unit -ACLS Dialysis: * ACLS International RNs: * Current approved Alabama Board ...
May take management call as directed. * Facilitates bidirectional communication to ensure timely ... Cardiac Monitoring Unit -ACLS Dialysis: * ACLS International RNs: * Current approved Alabama Board ...
Call Center Rep 3:00pm-11pm Part Time
Montgomery, AL · On-site
$15.75 - $19.75/hr
Description: · Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio ...
Quick apply
Call Center Rep 3:00pm-11pm Part Time
Montgomery, AL · On-site
$15.75 - $19.75/hr
Description: · Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio ...
ED Transfer Center Specialist
$71.50K - $71.90K/yr
Performs transfer call center functions in a responsive manner answering calls, entering into a ... Monitors self-compliance and implements process changes to ensure compliance to such regulations ...
ED Transfer Center Specialist
$71.50K - $71.90K/yr
Performs transfer call center functions in a responsive manner answering calls, entering into a ... Monitors self-compliance and implements process changes to ensure compliance to such regulations ...
ED Transfer Center Specialist
Anniston, AL · On-site
$71.50K - $71.90K/yr
Performs transfer call center functions in a responsive manner answering calls, entering into a ... Monitors self-compliance and implements process changes to ensure compliance to such regulations ...
ED Transfer Center Specialist
Anniston, AL · On-site
$71.50K - $71.90K/yr
Performs transfer call center functions in a responsive manner answering calls, entering into a ... Monitors self-compliance and implements process changes to ensure compliance to such regulations ...
Court Monitor
Huntsville, AL · On-site
$10/hr
Remain alert and use all senses while court monitoring * Complete the trampoline safety checklist ... Do NOT contact 911- Manager on duty will make this call * Do NOT discuss ANY injuries or medical ...
Court Monitor
Huntsville, AL · On-site
$10/hr
Remain alert and use all senses while court monitoring * Complete the trampoline safety checklist ... Do NOT contact 911- Manager on duty will make this call * Do NOT discuss ANY injuries or medical ...
Court Monitor
Huntsville, AL · On-site
Remain alert and use all senses while court monitoring * Complete the trampoline safety checklist ... Do NOT contact 911- Manager on duty will make this call * Do NOT discuss ANY injuries or medical ...
Quick apply
Court Monitor
Huntsville, AL · On-site
Remain alert and use all senses while court monitoring * Complete the trampoline safety checklist ... Do NOT contact 911- Manager on duty will make this call * Do NOT discuss ANY injuries or medical ...
BDC Customer Service Representative - AT Nissan
Auburn, AL · On-site
$13.25 - $17.25/hr
This role operates in a fast-paced, call center-style environment and utilizes phone calls, emails ... Monitor service appointment no-shows and follow up to reschedule as needed * Support dealership ...
BDC Customer Service Representative - AT Nissan
Auburn, AL · On-site
$13.25 - $17.25/hr
This role operates in a fast-paced, call center-style environment and utilizes phone calls, emails ... Monitor service appointment no-shows and follow up to reschedule as needed * Support dealership ...
$17/hr
Basic understanding of a call center environment in a customer service role and quality monitoring processes. * Ability to establish and maintain effective working relationships with applicants ...
New
$17/hr
Basic understanding of a call center environment in a customer service role and quality monitoring processes. * Ability to establish and maintain effective working relationships with applicants ...
New
Catering Call Center- Fully Remote Nash/Hunt
Huntsville, AL · On-site +1
$16 - $18/hr
Perform call-in order entry, monitor calls input 3rd party orders and ensure correct delivery scheduling * Efficiently handle a high volume of incoming calls * Make recommendations and use suggestive ...
Catering Call Center- Fully Remote Nash/Hunt
Huntsville, AL · On-site +1
$16 - $18/hr
Perform call-in order entry, monitor calls input 3rd party orders and ensure correct delivery scheduling * Efficiently handle a high volume of incoming calls * Make recommendations and use suggestive ...
Monitor and evaluate patient progress * Collaborate with other healthcare providers to provide ... No Call/No Weekends * Flexible Hours - Work When YOU Want * Opportunities for professional ...
Monitor and evaluate patient progress * Collaborate with other healthcare providers to provide ... No Call/No Weekends * Flexible Hours - Work When YOU Want * Opportunities for professional ...
... new installs of monitoring equipment. The position will also be responsible for equipment ... Approve invoices after vendors have made repairs at service call locations. Send to Angela upon ...
... new installs of monitoring equipment. The position will also be responsible for equipment ... Approve invoices after vendors have made repairs at service call locations. Send to Angela upon ...
Remote Customer Service Representative
Decatur, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Decatur, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Mobile, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Mobile, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Madison, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Madison, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Huntsville, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Huntsville, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Bessemer, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Bessemer, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Montgomery, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Montgomery, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Athens, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Athens, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Florence, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Remote Customer Service Representative
Florence, AL · Remote
$20/hr
Computer skills, including navigating multiple systems and documenting call notes. * Strong ... Dual monitors required (1920×1080), USB headset required, webcam required. * Review the Liveops ...
Call Monitoring information
See Alabama salary details
$9.80 - $10.97
1% of jobs
$10.97 - $12.14
4% of jobs
$12.14 - $13.31
9% of jobs
$14.31 is the 25th percentile. Wages below this are outliers.
$13.31 - $14.48
13% of jobs
$14.48 - $15.65
22% of jobs
The median wage is $15.74 / hr.
$15.65 - $16.82
22% of jobs
$17.24 is the 75th percentile. Wages above this are outliers.
$16.82 - $17.99
14% of jobs
$17.99 - $19.15
8% of jobs
$19.15 - $20.32
4% of jobs
$20.32 - $21.49
3% of jobs
$21.49 - $22.66
1% of jobs
$9
$16
$22
How much do call monitoring jobs pay per hour?
What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?
What are some common challenges faced in a Call Monitoring role, and how can they be addressed?
What is call monitoring?
How to make $1000 a week remotely?
What is the difference between Call Monitoring vs Call Center Agent?
| Aspect | Call Monitoring | Call Center Agent |
|---|---|---|
| Primary Role | Supervising and evaluating calls for quality assurance | Handling customer calls and providing support |
| Required Skills | Communication, listening, coaching | Customer service, problem-solving |
| Work Environment | Quality assurance teams, supervisors | Call centers, customer support centers |
| Certifications | Optional, related to quality management | Customer service certifications often preferred |
Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.
Full-time
Posted 19 days ago
DCH Health System rating
6.9
Based on 18 frontline employees who took The Breakroom Quiz
Job description
The Team Leader functions as the unit-based clinical supervisor with responsibility for staff direction, patient flow, patient safety, resource utilization, shift assignments and overall quality of care delivered. The Team Leader, under the supervision of the unit manager, provides and coordinates in-services, continuing education programs, and mentoring of the clinical staff, especially recent hires. Actively coordinates and participates in PI activities; collects data to assess employee performance and participates in staff evaluation process. The Team Leader must be available to work weekend and holiday shifts based on unit needs.
KEY RESPONSIBILITIES / ESSENTIAL FUNCTIONS
- Coordinates unit activities and provides leadership for unit staffing and patient assignments and responds to and provides leadership during crisis and emergency situations.
- Responsible for supervision and evaluation of nursing care furnished to each patient in their assigned clinical department.
- At a minimum, evaluate the care for each LPN assigned patient upon admission and when appropriate, on an ongoing basis in accordance with accepted standards of nursing practice and hospital policy.
- Promotes efficient patient flow including timely discharges and admissions.
- Encourages a safe environment by promoting adherence to established protocols, policies and procedures.
- Serves as clinical resource and subject matter expert for staff.
- Provides just in time feedback with appropriate accountability as needed.
- Implements evidence - based practices.
- Rounds on patients, physicians, and employees.
- Leads unit based daily huddle and represents unit at house wide daily huddle.
- Maintains records related to orientation in-service and unit competency assessments.
- Adheres to productivity, revenue and expense goals.
- Displays sound judgment and critical thinking skills in areas of decision-making and problem-solving.
- Maintains effective interdepartmental relationships by working with other unit leaders and departments to define and work toward common goals.
- Ensures compliance with various quality standards and regulatory agency requirements.
- May take management call as directed.
- Facilitates bidirectional communication to ensure timely exchange of information to all stakeholders.
- Treats all people (customers and employees) fairly and with respect.
- Creates an environment that supports employee recruitment and retention.
***Relief Team Leaders do not hold the following key responsibilities/essential functions: #5, #9, #13, & #14
DCH Standards:
- Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
- Performs compliance requirements as outlined in the Employee Handbook
- Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
- Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
- Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
- Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
- Requires use of electronic mail, time and attendance software, learning management software and intranet.
- Must adhere to all DCH Health System policies and procedures.
- All other duties as assigned.
MINIMUM KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED
- Registered Nurse with current Alabama or Multistate License required.
- Bachelor’s degree preferred
- Current American Heart Association or American Red Cross Basic Life Support (BLS) Provider training required
- Minimum 2 years’ experience as a registered nurse required.
- Specialty nursing experience preferred in applied area.
Must obtain within 6 months - American Heart Association or American Red Cross accepted
Cardiac/Critical Care:
- ACLS
Emergency Department-both campuses:
- ACLS
- Pediatric Advanced Life Support (PALS)
Emergency Department – Regional Campus only:
- **Trauma Nursing Core Course (TNCC)
Perioperative:
- ACLS
- PACU –PALS; ACLS
Women’s/Children:
- NICU –Neonatal Resuscitation (NRP)
- Labor & Delivery –ACLS, NRP, and Intermediate Fetal Monitoring
- Mother Baby Unit – NRP
- Pediatrics – PALS
Clinical Support:
- Cardiac Monitoring Unit –ACLS
Dialysis:
- ACLS
International RNs:
- Current approved Alabama Board of Nursing RN license or multi-state license required or ability to obtain prior to start.
- Current American Heart Association (AHA) or American Red Cross Basic Life Support (BLS) Provider training required or obtain within 30 days of start date.
- BSN preferred, minimum Associates required
- Must be able to read, write legibly, speak, and comprehend English.
** TNCC must be completed w/in 12 months of hire date
WORKING CONDITIONS
WORK CONTEXT
- Must be able to use computers, electronic mail, telephone and texting
PHYSICAL FACTORS
- Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
- Must be able to tolerate prolonged periods of standing and walking
- Must be able to reach reasonable distances in any direction
- Must be able to stand, walk, kneel, bend, sit and stoop
- Must have the ability to exert maximum muscle force to lift, push, pull and carry objects
- Must be able to perform the duties with or without reasonable accommodation
- Must possess stamina to provide 24-hour management for assigned area(s) of responsibility
- Hearing and vision must be normal or corrected to within normal range
What DCH Health System employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About DCH Health System
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
1,001 - 5,000 Employees
Headquarters location
Tuscaloosa, AL, US
Year founded
1923