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Call Monitoring Jobs in Alabama (NOW HIRING)

Altitude Trampoline Park

Court Monitor

Huntsville, AL · On-site

$10/hr

Remain alert and use all senses while court monitoring * Complete the trampoline safety checklist ... Do NOT contact 911- Manager on duty will make this call * Do NOT discuss ANY injuries or medical ...

Altitude Trampoline Park

Court Monitor

Huntsville, AL · On-site

COURT MONITOR The Court Monitor Staff reports directly to the Team Leader, Manager and to the ... Do NOT contact 911- Manager on duty will make this call Do NOT discuss ANY injuries or medical ...

DCH Health System

Lab Call Center Tech

Tuscaloosa, AL · On-site

$17.75 - $23.50/hr

Perform clerical functions in the entry of laboratory data, reporting, and posting of laboratory reports Assists in training and monitoring of employees. * Transports and receives specimens with ...

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Call Monitoring information

See Alabama salary details

$9

$16

$22

How much do call monitoring jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call monitoring in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded calls, provide feedback, and may use call monitoring software to track performance metrics. This role often requires attention to detail and communication skills.

What are the most commonly searched types of Call Monitoring jobs in Alabama?

The most popular types of Call Monitoring jobs in Alabama are:

What are popular job titles related to Call Monitoring jobs in Alabama?

For Call Monitoring jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Alabama look for?

The top searched job categories for Call Monitoring jobs in Alabama are:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Alabama as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 14% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $33,769 per year, or $16.2 per hour.

Patient Services Representative-Part Time-call center

Southlake Orthopaedics

Birmingham, AL • On-site

$16.50/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

POSITION SUMMARY:The Patient Services Representative (PSR) serves as the first point of contact for patients-both in person and over the phone-and is responsible for delivering a seamless, compassionate, and efficient patient experience. This role combines front desk responsibilities with call center functions, including appointment scheduling, insurance verification, and patient intake support. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment that requires excellent communication and problem-solving skills.QUALIFICATIONS AND SKILLS:High School Diploma or equivalent required6 months of experience in a medical office or call center environment, preferably in a healthcare setting.Knowledge of EHR systems and medical terminology is highly desirable.Strong communication and interpersonal skills.Ability to multitask and work independently in a fast-paced environment.Proficiency in Microsoft Office and other relevant software platforms.Exceptional attention to detail and organizational skills.ESSENTIAL RESPONSIBILITIES: Patient Communication & Customer ServiceAnswer incoming calls promptly and courteously in a high-volume call center environment.Greet patients and visitors warmly and professionally at the front desk.Respond to patient questions and concerns regarding services, appointments, billing, and referrals.Maintain a positive and compassionate approach in all interactions with patients, families, staff, and providers.Scheduling & CoordinationSchedule appointments for new and established patients using electronic scheduling software.Confirm and update appointments and insurance eligibility.Coordinate patient referrals and ensure referral documentation is complete.Obtain prior authorizations and pre-certifications when required.Patient Intake & DocumentationAccurately collect, verify, and input patient demographic and insurance information into the Electronic Health Records (EHR) system.Create and maintain patient charts with up-to-date contact, pharmacy, and physician information.Distribute and collect appropriate pre-visit documents and ensure they are completed and scanned into patient charts.Front Desk OperationsCheck patients in and out with accuracy and efficiency.Collect copays and outstanding balances; issue receipts and maintain accurate financial records.Monitor and prepare the daily appointment schedule.Maintain the cleanliness and organization of the front desk and lobby areas.Ensure forms, supplies, and patient-facing materials are stocked and available.Insurance & Referral ManagementVerify insurance coverage and obtain necessary referrals from primary or referring providers.Communicate with insurance companies to facilitate eligibility checks and pre-authorizations.Escalate urgent or unresolved issues appropriately to ensure timely patient care.WORK ENVIROMENT:This position operates in both a clinical front office and a call center setting.Requires sitting, standing, and walking for extended periods.Must be able to lift up to 25 lbs occasionally (e.g., stocking forms/supplies).OTHER DUTIES:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.You must be able to pass a pre-employment background check and drug test for employment at Southlake Orthopaedics. Any job offer will be contingent on the results of such background check and drug test.
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