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Call Manager Jobs in Kentucky (NOW HIRING)

Robert Half

Managed Call Center

Lexington, KY · On-site

$16.35/hr

We are looking for a Managed Call Center Specialist to support hospitality clients by coordinating lodging arrangements and delivering responsive service from our Kentucky office. This contract ...

TEKsystems

Call Center Representative

Louisville, KY

$20/hr

... • Manage multiple customer interactions while maintaining accuracy • Work well in busy environment • Maintain overall call volume and service levels at 90% or above • Maintain a monthly ...

New

TEKsystems

Call Center Representative

Louisville, KY

$20/hr

... • Manage multiple customer interactions while maintaining accuracy • Work well in busy environment • Maintain overall call volume and service levels at 90% or above • Maintain a monthly ...

New

White House Clinics

Call Center Associate

Richmond, KY · On-site

Managing patient demographic and contact information is high priority during all patient contacts. The Call Center Agent influences patient flow and general pace of daily clinic business through ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

360care

Customer Call Center Specialist

Louisville, KY

$79K - $79K/yr

Overview This position is responsible for managing incoming calls, addressing customer inquiries, and providing excellent customer service. This position requires a keen ability to handle high call ...

360care

Customer Call Center Specialist

Louisville, KY · On-site

$79K - $79K/yr

Overview This position is responsible for managing incoming calls, addressing customer inquiries, and providing excellent customer service. This position requires a keen ability to handle high call ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

City of Glasgow

Public Safety Call Taker

Glasgow, KY · On-site

$17.25/hr

Public Safety Call Takers are responsible for the efficient response to emergency and non-emergency ... Manages communication of emergency personnel responding to incidents and assists with incident ...

SPECTRUM

Call Center Representative

Louisville, KY · On-site

$20/hr

Manage customer interactions efficiently, consistently delivering quality and integrity * Document ... Experience working in cable operations or telecommunications call center Skills * Ability to ...

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Showing results 1-20

All JobsCall JobsCall Manager JobsCall Manager Jobs in Kentucky

Call Manager information

See Kentucky salary details

$25.6K

$55.4K

$95.1K

How much do call manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for call manager in Kentucky is $55,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $65,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.
What are the most commonly searched types of Call jobs in Kentucky? The most popular types of Call jobs in Kentucky are:
What are popular job titles related to Call Manager jobs in Kentucky? For Call Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Kentucky look for? The top searched job categories for Call Manager jobs in Kentucky are:
Call Manager jobs near you
Infographic showing various Call Manager job openings in Kentucky as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,441 per year, or $26.7 per hour.
Communication Analyst

Communication Analyst

Artech Information System LLC

Lexington, KY

$80K - $104K/yr

Full-time

Posted 3 days ago

Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Communication Analyst

Location: Lexington KY

Duration: 6+ months (Contract to Hire)

The Unified Communications Voice Analyst will be part of the Global Telecommunications team at Aramark. This will be a customer focused position that will drive collaboration and solutions between IT departments and business units. The right candidate will have a passion for supporting contact center environments and developing solutions to improve or address business needs with a focus on minimizing downtime and delivering technology excellence to our customers. This hands on technical position will be responsible for supporting various VoIP and contact center technologies within IT Infrastructure, with an immediate focus on Cisco Call Manager, Cisco UCCE and Calabrio. Requires excellent customer service, presentation and communication skills.

  • Meet and work with various business unit leaders across the enterprise to address unified communications and call center needs. Design solutions based on the overall objectives
  • Drive user adoption and maximum use of available system features across multiple technology platforms
  • Collaborate with the global telecommunications, network and infrastructure teams on projects, system upgrades and implementations.
  • Complete day to day Telecom and contact center requests, such as: moves/adds/changes/call flow designs/repairs/troubleshooting and project related tasks
  • Will be required to support various telecommunication technologies from Cisco, Avaya, Interactive Intelligence, Microsoft Skype for Business, Xmedius, Calabrio, Sonus and Intrado
  • Identify single points of failure and work on solutions to mitigate risks.
  • Look for opportunities to provide technology efficiencies and operational improvements. Develop business continuity and testing plans for contact center technologies
  • Develop technical documentation consisting of diagrams, step by step procedures, system configurations, call flows and other pertinent information required for the voice environment

Work with Telecommunications carriers and managed service vendors on trouble tickets, activations and terminations.

Stay abreast of the latest advancements for contact centers. Create plans to evaluate new technologies before releasing into the production environment

Position Requirements

  • Bachelor's degree from an accredited college or university, preferably in a technical field (engineering or science) 5+ years of experience supporting mid to large scale enterprise-wide contact center platforms. MUST have experience with administration and support of Cisco Call Manager and Cisco Unified Contact Center Requires hands on technical experience with Cisco UCCE/CUCM/CCVP/CVP Studio/VXML/Unity/EIM/CICM/Proxy Server & Calabrio. SQL database management required.
  • Must have knowledge of H.323 and SIP protocols
  • Voice and Network Certifications preferred: CCNA Voice/ Cisco CVP
  • Must understand Cisco server architecture and have experience with routing and switching Experience administering and supporting additional Contact center technologies a plus, such as: EIM-Email integration, CTI, IVRs, Auto attendants, CRMs, predictive dialers and CAD or Finesse Must be familiar with configuring Cisco gateways, dial peers and working with carriers on the provisioning of PRI and SIP Trunks. Must have experience with SBC technologies, such as Cisco CUBE Experience with other contact center technologies such as Interactive Intelligence and Avaya, a plus. Position will be required to support multiple vendor technologies Experience with DNS/DHCP/VLANs/E911/QOS/COS and TCP/IP Experience developing training materials and training end users Able to keep pace in a technically complex environment Must be proficient with Visio, Powerpoint and Sharepoint Excellent analytical and problem solving skills Required to be part of the on-call rotation and must be able to travel 5-10% Performs other duties as needed
Qualifications

cisco 

Additional Information
CONTACT :
shubham.sATartechinfo.com

9732954595

Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992

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