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Call Manager Jobs in Kentucky (NOW HIRING)

Zachary Piper Solutions

$125 - $155/hr

Engineer, maintain, and optimize Cisco collaboration environments including Call Manager, Jabber, voice gateways, and PSTN connectivity. * Evaluate and implement network infrastructure solutions ...

Posted today

Burroughs, Inc.

$50 - $70/hr

Alert District Manager of at-risk SLAs and service issues that cannot be resolved. * Document service call actions in Burroughs Service Center system. * Work with the District Managers in assigned ...

Omni Inclusive

Network Telecom Technician

Owensboro, KY · On-site

$23.25 - $30/hr

Effectively responds to end user requests (in person, by telephone, via email or remote control) for routine provisioning changes in Cisco Call Manager environment (new/replacement IP phones, name ...

Omni Inclusive

Network Telecom Technician

Owensboro, KY · On-site

$23.25 - $30/hr

Effectively responds to end user requests (in person, by telephone, via email or remote control) for routine provisioning changes in Cisco Call Manager environment (new/replacement IP phones, name ...

Zachary Piper Solutions

$130 - $155/hr

Strong background supporting Call Manager, Jabber, Unity Connection, IM&P, and enterprise UC environments * Experience with routing and switching, firewall policy management, spanning tree, Layer 1 ...

Landry's, LLC.

$65 - $90/hr

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a helpful ...

Zachary Piper Solutions

$130 - $160/hr

Extensive experience with call management platforms, instant messaging and presence solutions, voice gateways, SIP, H.323, MGCP, PSTN connectivity, CUBE, and enterprise UC environments. * Advanced ...

The University Of Chicago

$95 - $115/hr

Provides and coordinates Tier 1 and Tier 2 technical support for enterprise on-prem and cloud voice technologies, including Cisco Call Manager, Webex Control Hub, Unity voicemail, UCCX, Finesse ...

Koniag Services, Inc.

$95 - $130/hr

Call Center Operations Manager (Mornings) Posted Friday, September 4, 2026 at 4:00 AM Koniag Services Inc., a Koniag Government Services company, is seeking an experienced Call Center Operations ...

Posted today

C4 Planning Solutions, LLC

$75 - $85/hr

Knowledge in Cisco Unified Call Manager (CUCM), Cisco Call Manager Express (CME), Unity Connection (CUC), and IM & Presence Service (CIMP) are also desired. * Working knowledge of the administration ...

FHLB Des Moines

$90 - $120/hr

Provide expert-level support for platforms including Cisco Call Manager, Webex, Microsoft Teams, Crestron, and other enterprise AV solutions. Provide Tier 3 support for AV issues, including ...

AbsoluteCARE Medical Center & Pharmacy

$52 - $75/hr

Reporting to the Call Center Operations Manager, the Supervisor coaches and develops agents and team leads, manages real-time performance, and resolves member escalations to protect the member ...

Glsauto

$60 - $95/hr

... Manager? * Oversee an assigned segment of Operations activities to monitor performance, ensure high-quality service, operational efficiency, and positive customer experiences * Analyze reports, call ...

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Call Manager information

See Kentucky salary details

$25.6K

$55.4K

$95.1K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in Kentucky is $55,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $65,100.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Kentucky?

The most popular types of Call jobs in Kentucky are:

What are popular job titles related to Call Manager jobs in Kentucky?

For Call Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Kentucky look for?

The top searched job categories for Call Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Call Manager jobs?

Cities in Kentucky with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Kentucky as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $55,441 per year, or $26.7 per hour.

Senior UC Network Engineer

Zachary Piper Solutions

On-site

$125 - $155/hr

Other

Medical, Dental, Vision, PTO

Posted 21 hours ago

Posted today

Job description

Zachary Piper Solutions is seeking a Sr. UC Network Engineer to support a growing client at Scott Air Force Base in the Belleville, IL area. The Sr. UC Network Engineer role requires you to sit onsite 4 days per week at Scott Air Force Base. The Sr. UC Network Engineer role is ideal for an experienced networking professional with deep expertise in enterprise unified communications, Cisco collaboration technologies, and network infrastructure supporting mission-critical operations.

Responsibilities of the Sr. UC Network Engineer include:
  • Serve as the primary technical advisor to government stakeholders, providing guidance on enterprise UC and network modernization initiatives.
  • Engineer, maintain, and optimize Cisco collaboration environments including Call Manager, Jabber, voice gateways, and PSTN connectivity.
  • Evaluate and implement network infrastructure solutions across routing, switching, firewall policy management, and lifecycle refresh activities.
  • Troubleshoot complex Layer 1, Layer 2, and Layer 3 networking issues while ensuring reliability and performance across enterprise environments.
  • Support network architecture, gateway protocols, spanning tree configurations, and strategic planning efforts to enhance operational capabilities.
Requirements of the Sr. UC Network Engineer include:
  • Active Secret Clearance.
  • CCIE Collaboration certification or CCNP Collaboration certification.
  • 8+ years of professional experience supporting networking, unified communications, and collaboration technologies.
  • Hands-on expertise with Cisco Call Manager, Jabber, enterprise voice systems, PSTN, and UC infrastructure.
  • Strong background in firewall policies, routing and switching, spanning tree, gateway protocols, and network lifecycle management.
Compensation for the Sr. UC Network Engineer include:
  • $125,000 - $155,000 annually
  • Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.

This job opens for applications on 09/4/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: UC Network Engineer, Unified Communications Engineer, Cisco Collaboration, Call Manager, CUCM, Jabber, CCIE Collaboration, CCNP Collaboration, Secret Clearance, Network Engineer, Voice Engineer, PSTN, Routing and Switching, Firewall Policy, Gateway Protocols, Spanning Tree, Scott Air Force Base, DoD, Enterprise Communications

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