ZipRecruiter

Log In

1

Call Manager Jobs in Kentucky (NOW HIRING)

ARStrat LLC

$55 - $85/hr

Management Requisition Number : CALLC001976 * Posted : August 26, 2026 * Full-Time Locations Showing 1 location Houston, TX 774783493, USA Description Call Center Supervisor - Early Out Services The ...

Seaside Plumbing Inc

$71.64/hr

What You'll Do As an Assistant Call Center Manager at Seaside, you will: * Support and coach Customer Service Representatives and Dispatchers * Assist with daily call center and dispatch operations

J&J Snack Foods

Call Center Representative

Paducah, KY · On-site

$15.75 - $19.50/hr

... call reports * provide daily support and assistance to Regional Managers * contact all DDD ... Manage and resolve customer complaints * Provide customers with available shipping methods ...

Motorola Solutions

$100 - $110/hr

The Call Handling Customer Service Manager ensures we are meeting our contractual obligations, provides exceptional expertise in our software and mobile video solutions, and drives the appropriate ...

New

J&J Snack Foods

Call Center Representative

Paducah, KY · On-site

$17/hr

... call reports * provide daily support and assistance to Regional Managers * contact all DDD ... Manage and resolve customer complaints * Provide customers with available shipping methods ...

TEKsystems

Call Center Supervisor

Louisville, KY · On-site

$21 - $24/hr

This is a entry-level management role for an Operations Team. The Shift Supervisor is responsible ... customer service / call center environment * Passionate problem solver/out of the box thinker

TEKsystems

Call Center Supervisor

Louisville, KY · On-site

$21 - $24/hr

This is a entry-level management role for an Operations Team. The Shift Supervisor is responsible ... customer service / call center environment * Passionate problem solver/out of the box thinker

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

MDS Communications

Call Center Representative

Paducah, KY · Remote

$15 - $16/hr

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

Life Protect 24/7, Inc.

$20.66/hr

Provide and match realistic job previews to qualified candidates Execute initiatives for recruiting diverse talent in a high-volume call center Manage full cycle recruiting to meet staffing goals ...

The Christ Hospital

Call Center Specialist

Fort Wright, KY · On-site

$16.25 - $20.50/hr

Responsibilities Answers incoming telephone calls, schedules appointments and directs incoming call ... Manages daily patient and physician scheduling. Schedules for all patient visits to optimize ...

City of Glasgow

Public Safety Call Taker

Glasgow, KY · On-site

$17.25/hr

Public Safety Call Takers are responsible for the efficient response to emergency and non-emergency ... Manages communication of emergency personnel responding to incidents and assists with incident ...

Lessen

$100 - $115/hr

Voice Over IP, Call Manger, Voicemail, and Call Center * Assistswithassessingnew technologieswhichmay beappropriate tothe mission of the company * Helps and supportsanalystswithprocess and procedures ...

previous pagenext page

Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in Kentucky

Call Manager information

See Kentucky salary details

$25.6K

$55.4K

$95.1K

How much do call manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call manager in Kentucky is $55,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $65,100.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Kentucky?

The most popular types of Call jobs in Kentucky are:

What are popular job titles related to Call Manager jobs in Kentucky?

For Call Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Kentucky look for?

The top searched job categories for Call Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Call Manager jobs?

Cities in Kentucky with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Kentucky as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $55,441 per year, or $26.7 per hour.

Call Center Supervisor- Onsite Sugarland,Tx

ARStrat LLC

On-site

$55 - $85/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Call Center Supervisor- Onsite Sugarland,Tx

Job Category : Management

Requisition Number : CALLC001976

  • Posted : August 26, 2026
  • Full-Time
Locations

Showing 1 location

Houston, TX 774783493, USA

Description Call Center Supervisor – Early Out Services

The Call Center Supervisor for Early Out Services leads day-to-day call center operations, driving team performance, delivering exceptional patient experiences, and supporting overall revenue cycle goals. This role is responsible for coaching and developing staff, ensuring compliance, and maintaining high standards of productivity, quality, and patient-centered service.

Key Responsibilities:

Operations & Performance Management

  • Oversee daily call center operations, ensuring productivity, service levels, and quality standards are consistently met
  • Monitor performance metrics and analyze reports to identify trends, gaps, and improvement opportunities
  • Provide real-time coaching, feedback, and support to team members to drive results
  • Step in during peak periods to assist with inbound calls, patient registration, appointment scheduling, and payment collection
  • Optimize staffing and resources while maintaining budget and operational efficiency
  • Lead, mentor, and develop a team of call center agents to achieve individual and team goals
  • Foster a positive, team-oriented environment aligned with company values
  • Deliver consistent coaching, recognition, and corrective feedback to improve performance and engagement
  • Support hiring, training, and retention initiatives
  • Ensure all patient interactions are handled with professionalism, empathy, and accuracy
  • Resolve escalated patient concerns and complaints in a timely and effective manner
  • Educate patients on billing, insurance, and financial responsibilities
  • Support financial counseling referrals when appropriate

Compliance & Documentation

  • Ensure accurate documentation of patient interactions, insurance details, and account updates
  • Maintain compliance with HIPAA and company policies at all times
  • Monitor quality assurance standards and ensure adherence to regulatory requirements

Process Improvement & Strategy

  • Identify and implement process improvements to increase efficiency, reduce errors, and enhance the patient experience
  • Support leadership with tactical planning and execution of strategic initiatives
Qualifications:
  • High school diploma required; Associate’s or Bachelor’s degree preferred
  • 2+ years in a healthcare call center or revenue cycle environment
  • 1+ year of supervisory or leadership experience
  • Strong knowledge of insurance verification, billing, and patient registration
  • Proficiency with Microsoft Office and call center systems
  • Strong leadership, communication, and problem-solving skills
  • Working knowledge of HIPAA and PHI handling
Compensation:
  • Bonus Potential: Eligible for a monthly bonus based on teams' performance.
Benefits & Incentives:
  • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
  • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
  • 401(k) Plan: Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
  • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
  • Flexible Benefits: Customize your benefits package to fit your personal and family needs.

Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people.

ARStrat/GetixHealthis an equal employment opportunity employer and participates in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr

Apply