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Call Manager Jobs in Kentucky (NOW HIRING)

City of Glasgow

Public Safety Call Taker

Glasgow, KY · On-site

$17.25/hr

Public Safety Call Takers are responsible for the efficient response to emergency and non-emergency ... Manages communication of emergency personnel responding to incidents and assists with incident ...

MDS Communications

Remote Call Center Agent

Paducah, KY · Remote

$15 - $16/hr

  • Medical

  • PTO

AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ... The opportunity to advance to management positions, Inbound Donor Services positions, as well as ...

PetWow

Veterinary Call Center Representative

Lakeside Park, KY

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We offer opportunities for growth, recognition for strong performance, education opportunities, and supportive management. About the Role: We are seeking a customer-focused and dependable Call Center ...

Pet Wow

Veterinary Call Center Representative

Lakeside Park, KY · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We offer opportunities for growth, recognition for strong performance, education opportunities, and supportive management. About the Role: We are seeking a customer-focused and dependable Call Center ...

PetWow

Veterinary Call Center Representative

Lakeside Park, KY · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We offer opportunities for growth, recognition for strong performance, education opportunities, and supportive management. About the Role: We are seeking a customer-focused and dependable Call Center ...

MCI Military Recruitment

Remote Call Center Representative

Fort Knox, KY · On-site

$14.75 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Utilize systems and technology to complete account management tasks * Recognize sales opportunity ... Ensure first call resolution through problems solving and effective call handling WONDER IF YOU ARE ...

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Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in Kentucky

Call Manager information

See Kentucky salary details

$25.6K

$55.4K

$95.1K

How much do call manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call manager in Kentucky is $55,441.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,700.00 and $65,100.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What are the most commonly searched types of Call jobs in Kentucky?

The most popular types of Call jobs in Kentucky are:

What are popular job titles related to Call Manager jobs in Kentucky?

For Call Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Kentucky look for?

The top searched job categories for Call Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Call Manager jobs?

Cities in Kentucky with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,441 per year, or $26.7 per hour.

Call Center Representative

Family Allergy & Asthma

Louisville, KY • On-site

$15.25 - $19.25/hr

Other

Re-posted 11 days ago

Job description

Job Type
Full-time
Description
Job Title: Call Center Representative
Location: Hybrid Remote in Louisville, KY 40245
FLSA Status: Non-Exempt, Hourly
Schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m. EST
About Family Allergy & Asthma:
Founded in 1979, Family Allergy & Asthma is one of the nation's leading allergy and asthma practice groups, serving patients across Arkansas, Florida, Illinois, Indiana, Kentucky, Missouri, Ohio, Pennsylvania, and Tennessee. With more than 100 allergists, we are dedicated to delivering high-quality, patient-centered allergy and immunology care. Our comprehensive services include:

  • Allergy and asthma evaluation and treatment
  • Environmental, food, and drug allergy testing
  • Pulmonary function testing
  • High-risk food challenges
  • Sublingual immunotherapy
  • Aspirin desensitization
  • Food immunotherapy
Position Summary:
The Call Center Representative is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company's core values.
Summary of Duties and Responsibilities:
  • Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
  • Enter patient demographics, insurance, and referral information into EMR
  • Cancel and reschedule appointments, as assigned
  • Work as directed/as needed
  • Maintain and follow HIPAA policies and procedures
  • Other relevant duties as assigned by the Manager/Director
Requirements
Abilities, Knowledge, and Skills:
Effective communication skills to include:
  1. Ability to fluently speak and read English
  2. Ability to read and interpret documents such as safety rules, handbooks, policies, and procedure manuals
  3. Ability to communicate effectively, verbally and written, with all levels of staff and patients
Required Education and Experience:
  • High school diploma or GED required
  • Prior medical office experience, preferred
  • Strong computer skills
  • Excellent communication and customer service skills
  • Previous customer service experience

Physical Demands:
The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands.
  1. While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
  2. The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, injection room or clinic staff may be standing or walking 80% of their shift.
  3. The employee must occasionally lift and/or move up to 30 pounds.
  4. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
  5. Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information.
Work Environment:
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.
  1. The noise level in the work environment is usually moderate; lighting is in the standard range.
  2. The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases and conditions.

EEO Compliance:
All Family Allergy & Asthma divisions are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Family Allergy & Asthma divisions are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Notice:
At Family Allergy & Asthma and all our divisions, our Human Resources department and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at Family Allergy & Asthma and our divisions. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
Pay Transparency:
To encourage pay transparency, promote pay equity, and proactively address regulations, Family Allergy & Asthma and all our divisions will comply with all applicable state or local laws or regulations which require employers to provide wage or salary range information to job applicants and employees. Salary offers may be based on key factors such as education and related experience.
Salary Description
$18.00 / Hourly

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