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Call Listener Jobs in Newark, NJ (NOW HIRING)

Network Temp Inc

Call Center Representative

Bronx, NY

$16.75 - $20.75/hr

Call Center Representative Primary duties include answering questions, resolving complaints, and ... Active listening providing full attention to callers to understand their concerns and needs.

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

Additional Notes: Onsite Our Call center agents need customer service skills, should have ... Active listening providing full attention to callers to understand their concerns and needs.

Sew Eyes Inc

Call Center Representative

Bronx, NY · On-site

$16.75 - $20.75/hr

... Call Center Representative to join our team. In this role, you will take inbound and outbound calls ... Qualifications Excellent phone and verbal communication skills Understanding of active listening ...

Sew Eyes Inc

Call Center Representative

Bronx, NY

$16.25/hr

Competitive Compensation Job Summary We are seeking a friendly and professional Call Center ... Understanding of active listening techniques * Ability to work well under pressure * Highly ...

Brandcoven

Call Center Representative I

Manhattan, NY · Remote

$17.75 - $22/hr

... listening, and problem-solving skills Ability to work in a fast-paced, dynamic environment Reliable internet connection and quiet workspace What We Offer Competitive hourly rate Flexible scheduling ...

Adaptive Teams

Call Center Agent (Full-Time)

Floral Park, NY · Remote

$16 - $21.25/hr

Document call outcomes and tenant responses accurately in the system * Complete multiple call ... Strong verbal communication and active listening skills * Ability to stay calm in high-stress or ...

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$11

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How much do call listener jobs pay per hour?

As of May 28, 2026, the average hourly pay for call listener in Newark, NJ is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Newark, NJ? For Call Listener jobs in Newark, NJ, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Newark, NJ look for? The top searched job categories for Call Listener jobs in Newark, NJ are:
What cities near Newark, NJ are hiring for Call Listener jobs? Cities near Newark, NJ with the most Call Listener job openings:
Call Listener jobs near you

Call Center Representative

Network Temp Inc

Bronx, NY

$16.75 - $20.75/hr

Other

Posted yesterday

Job description

Call Center Representative

Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction. Other assignment as necessary. Extensive phone experience and computer literate.

Onsite Our Call center agents need customer service skills, should have experience in a call center and payroll knowledge. A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager etc., in the last few years. They must be skilled in de-escalation, documentation, research, be organized and demonstrate ICARE values (Integrity, Compassion, Accountability, Respect, Excellence).

Two (2) years of experience and Bilingual (facility specific). Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers. Active listening providing full attention to callers to understand their concerns and needs. Effective problem-solving to analyze a situation, identify core issue and find effective solution.

Required Education: High School Diploma or general education degree (GED).

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