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Call Listener Jobs in Mount Laurel, NJ (NOW HIRING)

Mid Atlantic Retina

Call Center- Inbound

Evesham, NJ · On-site

$19 - $20/hr

Take patient inquires and forward to appropriate office for a call back.Obtaining patient ... Listening to verbal communication using a headset and processing the information while entering the ...

Ocwen

Call Center Representative

Mount Laurel, NJ · Hybrid

$15.75 - $19.75/hr

Take ownership of every customer interaction and delinquent account by listening fully ... Minimum of one year experience in a call center, collections, inside sales, customer service, or ...

Vybe Urgent Care

Call Center Specialist

Philadelphia, PA · On-site

$16.75 - $21/hr

That's because our on-site Call Center Specialists are an integral part of the vybe urgent care ... Strong phone skills, including active listening while researching the patient's account

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All JobsCall Listener JobsCall Listener Jobs in Mount Laurel, NJ

Call Listener information

See Mount Laurel, NJ salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call listener in Mount Laurel, NJ is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.04 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Mount Laurel, NJ?

For Call Listener jobs in Mount Laurel, NJ, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Mount Laurel, NJ look for?

The top searched job categories for Call Listener jobs in Mount Laurel, NJ are:

What cities near Mount Laurel, NJ are hiring for Call Listener jobs?

Cities near Mount Laurel, NJ with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Mount Laurel, NJ as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 16% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,896 per year, or $17.7 per hour.

Call Center Representative

REGION HOME SERVICES

Bensalem, PA • On-site

$20/hr

Part-time

PTO

This job post has expired today. Applications are no longer accepted.

Job description

Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities 
Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. Monday-Friday 8-3 In this role, you will be responsible for taking inbound calls as well as making a high volume of outbound calls (approximately 150–200 per day) to generate new business opportunities, re-engage past customers, and support growth across both our residential and commercial divisions.
This position is ideal for someone who is confident on the phone, comfortable with cold calling, and motivated by performance-based earnings.
Key Responsibilities

  • Make 150–200 outbound calls per day, including both warm and cold leads
  • Answer inbound calls and provide professional customer service
  • Identify customer needs and promote HVAC services, maintenance plans, and promotions
  • Generate and qualify new leads for residential and commercial opportunities
  • Schedule appointments and follow up with potential customers
  • Support business development initiatives and sales campaigns
  • Accurately document call activity and customer information in the CRM system
  • Represent the company professionally and consistently
Qualifications
  • High school diploma/GED
  • Previous experience as a Call Center Representative or in a similar role is preferred 
  • Excellent phone and verbal communication skills
  • Understanding of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) programs
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively