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Call Listener Jobs in Newark, NJ (NOW HIRING)

Mindlance

Call Center Representative

Manhattan, NY

$17.75 - $22/hr

Active listening providing full attention to callers to understand their concerns and needs. * Effective problem-solving to analyze a situation, identify core issue and find effective solution.

Adecco

Customer Service Call Center

Edison, NJ · Remote

$21/hr

Demonstrate strong listening, problem-solving, and de-escalation skills Qualifications * Previous call center, customer service, or contact center experience preferred * Strong verbal and written ...

Credit Acceptance

Redemption Specialist

Manhattan, NY · Remote

$90.90K - $91.50K/yr

Using our call model, you will persuade customers to pay to redeem the repossessed vehicles. We ... Active listening; understand customer's situation; recognize issues that prevent payment Logic:

Kapitus

Sales Trainer

Jersey City, NJ

$62.80K - $100.80K/yr

Participate in call listening to provide coaching & feedback * Conduct cross-departmental training with 360° views of Kapitus and how each division works together * Collect feedback from trainees ...

AEG

VIP Will Call Assistant

Brooklyn, NY · On-site

$16.50/hr

SUMMARY The VIP Will Call Assistant is responsible for delivering outstanding customer service to ... Strong verbal communication and listening skills. WHAT YOU WILL BRING * Bachelor's Degree required ...

AEG Presents

VIP Will Call Assistant

Manhattan, NY

$16.50/hr

SUMMARY The VIP Will Call Assistant is responsible for delivering outstanding customer service to ... Strong verbal communication and listening skills. WHAT YOU WILL BRING * Bachelor's Degree required ...

MariaDB plc

Enterprise Account Executive (NYC)

New York, NY · On-site +1

$110K - $150K/yr

Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout - MariaDB is the backbone of applications ...

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Call Listener information

See Newark, NJ salary details

$11

$18

$26

How much do call listener jobs pay per hour?

As of May 28, 2026, the average hourly pay for call listener in Newark, NJ is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Newark, NJ? For Call Listener jobs in Newark, NJ, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Newark, NJ look for? The top searched job categories for Call Listener jobs in Newark, NJ are:
What cities near Newark, NJ are hiring for Call Listener jobs? Cities near Newark, NJ with the most Call Listener job openings:
Call Listener jobs near you

Call Center Agent

Texas State Library and Archives Commision

Brooklyn, NY

$15.75 - $20.75/hr

Other

Posted 24 days ago

Job description

An associate degree or completion of 60 credits from an accredited college; or A four-year high
school diploma or its educational equivalent and two years of satisfactory full-time experience in
a Contact Center environment. AND
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Basic Troubleshooting skills
• Computer literacy
• Phone skills, including familiarity cloud-based soft phones and integrated CRM software.

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