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Veterans Affairs Call Center Jobs in Newark, NJ (NOW HIRING)

Adecco

Veterans Call Center Rep

Piscataway, NJ

$21/hr

Adecco is seeking call center/peer support staff for its client's Veteran support group. The job is remote but we prefer local candidates. Pay rate is $21/hr, work is assigned for 20 hours per week.

Adecco

Veterans Call Center Rep

Piscataway, NJ

$21/hr

Adecco is seeking call center/peer support staff for its client's Veteran support group. The job is remote but we prefer local candidates. Pay rate is $21/hr, work is assigned for 20 hours per week.

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center ... Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is ...

ATRIA Consulting

Call Center Representative

Manhattan, NY · On-site

$20 - $25/hr

Call Center Representative Busy New York Hospital is looking for a Call Center Representative to ... veteran status, and other characteristics that make us all unique. We are the collective sum of ...

Acentra Health

Call Center Manager (Remote)

Manhattan, NY · Remote

$60K - $80K/yr

As the Call Center, Manager this role is pivotal in overseeing day-to-day operations, ensuring high ... protected veteran or any other status protected by applicable Federal, State or Local law. Pay ...

Butler America

Call Center Representative

Clifton, NJ

$19 - $21/hr

Call Center Rep (salesforce exp needed) Location: Clifton, NJ (07014) Job ID: #72434 Pay Range: $19 ... veteran status, genetic information and other legally protected characteristics. The Butler America ...

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How much do veterans affairs call center jobs pay per hour?

As of May 28, 2026, the average hourly pay for veterans affairs call center in Newark, NJ is $18.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $19.86 per hour, depending on experience, location, and employer.

What is a Veterans Affairs Call Center job?

A Veterans Affairs Call Center job involves assisting veterans, their families, and caregivers by providing information, processing claims, and addressing concerns related to VA benefits and services. Representatives handle inquiries about healthcare, pensions, education, and disability compensation. The role requires strong communication skills, empathy, and knowledge of VA programs and policies. Employees typically work in a fast-paced environment, using phone and digital systems to support veterans effectively.

What are the key skills and qualifications needed to thrive in the Veterans Affairs Call Center position, and why are they important?

To thrive in a Veterans Affairs Call Center, you need strong communication skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with call center software, case management systems, and potentially knowledge of VA-specific platforms like VistA is valuable. Patience, empathy, and the ability to remain calm under pressure are standout soft skills. These qualities are crucial for effectively assisting veterans, managing sensitive information, and delivering excellent service in a fast-paced environment.

What are the typical daily responsibilities of a Veterans Affairs Call Center representative?

As a Veterans Affairs Call Center representative, your main duties include answering inquiries from veterans and their families, providing information about benefits and services, and directing callers to appropriate resources or departments. You will also document interactions, resolve issues, and follow up on pending requests using specialized call center and case management systems. The role often involves collaborating with other VA staff to ensure callers receive comprehensive support. This position is ideal for individuals who are passionate about helping others and can handle a high volume of calls with professionalism and care.

How much do VA remote jobs pay?

Veterans Affairs call center remote jobs typically pay between $15 and $25 per hour, depending on experience, location, and specific role responsibilities. Some positions may offer additional benefits such as health insurance and flexible schedules, with pay rates often aligned with federal pay scales for administrative and customer service roles.
More about Veterans Affairs Call Center jobs
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What job categories do people searching Veterans Affairs Call Center jobs in Newark, NJ look for? The top searched job categories for Veterans Affairs Call Center jobs in Newark, NJ are:
What cities near Newark, NJ are hiring for Veterans Affairs Call Center jobs? Cities near Newark, NJ with the most Veterans Affairs Call Center job openings:
Veterans Affairs Call Center jobs near you
Veterans Call Center Rep

Veterans Call Center Rep

Adecco

Piscataway, NJ

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Adecco is seeking call center/peer support staff for its client’s Veteran support group. The job is remote but we prefer local candidates. Pay rate is $21/hr, work is assigned for 20 hours per week. You can pick the days and hours. This would be a long term temporary assignment for about 52 weeks depending on grant funding.
The position provides 24/7, confidential support to active-duty service members, veterans, and military families. Specialists use their own shared military experiences to help callers navigate life's challenges, reduce isolation, and connect with resources before reaching a crisis.
Key Responsibilities
  • Peer Engagement: Build authentic, trusting relationships with callers by listening without judgment and sharing relevant personal military experiences.
  • Needs Assessment: Determine the specific needs of callers reaching out via phone, text, or chat, and develop tailored support plans.
  • Resource Navigation: Connect individuals with local and national resources, treatment facilities, or agencies.
  • Continuous Follow-Up: Check in on individuals regularly and work alongside them until their challenges or emotional transitions are resolved.
Typical Requirements
  • Military Background: Must be a veteran or an immediate family member/caregiver of a service member.
  • Lived Experience: Willingness to use personal experiences in the military community to build rapport and trust.
  • Skills: Strong active listening, conflict resolution, crisis management, and the ability to maintain confidentiality.

Pay Details: $21.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.