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Call Listener Jobs in Lexington, SC (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Columbia, SC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Columbia, SC · On-site

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Columbia, SC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Columbia, SC · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

spatco

Service Dispatch - Service Admin

Columbia, SC

$17 - $23/hr

Enter service call information into computer systems * Confer with customers or supervising ... Must have the ability to listen and communicate effectively * Able to multitask and perform a ...

New

Spectraforce Technologies

Service OperatorI

Columbia, SC · On-site

... call routing. 10% Maintains departmental reports and ensures documentation is accurate and up to ... Strong listening skills. * Excellent verbal and written communication skills. * Proficient grammar ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Lexington, SC

Call Listener information

See Lexington, SC salary details

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How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Lexington, SC is $15.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $16.44 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Lexington, SC? For Call Listener jobs in Lexington, SC, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Lexington, SC look for? The top searched job categories for Call Listener jobs in Lexington, SC are:
What cities near Lexington, SC are hiring for Call Listener jobs? Cities near Lexington, SC with the most Call Listener job openings:
Call Listener jobs near you

Patient Billing Support Specialist FT (Corporate)

Doctors Care

Columbia, SC • On-site

$15.75 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Title: Patient Billing Support Specialist
Location: Columbia, SC (Corporate)
Status: Full-Time
Who Are We?
Novant Health Urgent Cares provides non-medical management and administrative services to over 50 Doctors Care urgent care centers and 24 Progressive Physical Therapy facilities located throughout South Carolina. Novant Health Urgent Cares is headquartered in Columbia, South Carolina. Doctors Care has operated for over 30 years, providing an exceptional, convenient, and affordable healthcare experience.
What Are We Looking For?
Novant Health Urgent Cares is currently looking for a patient billing support specialist to join our billing team. Responsible for providing quality customer service while efficiently and handling inquiries, customer complaints, and/or billing questions whether by phone, email, mail or fax and to resolve any issues, as well as accurately collecting payments for medical service rendered.
Do You Have What It Takes?
A good candidate will bring with them:
  • A minimum of High School Diploma or GED is required to work as a medical customer service representative.
  • The knowledge or ability to quickly learn commonly used concepts, practices, and procedures is critical for success
  • A strong customer service background and knowledge of insurance policies are required. Also, at least 1 year of medical call center experience is a plus and demonstrated flexibility to adapt to changes in procedures and job assignments is required
  • Excellent oral and written communication skills: Ability to communicate effectively and professionally with patients, visitors, physicians, and coworkers. It is also vital that medical customer service representatives express ideas clearly, both verbally and in writing, as well as provide strong documentation
  • Strong active listening/comprehension skills: They must be able to listen actively to comprehend and decode the customers' message as well as deduce what is implied in the communication

An ideal candidate would also have:
  • 1-2 years previous billing/customer service experience

Preferred Qualifications
  • Associate degree or higher level of education
  • 2 years of Medical Accounts Receivable experience
  • Medical Terminology or other healthcare certification
  • Bilingual

What Do We Offer?
  • Competitive wages
  • Generous PTO that increases with tenure
  • 403B
  • Health, dental, vision insurance
  • Flexible Spending Account
  • Short term and Long term Disability
  • Whole and Term Life Insurance
  • Employee Discounts
  • Rewarding Careers

Apply