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Call Listener Jobs in Florence, SC (NOW HIRING)

HopeHealth, Inc.

Customer Service Specialist

Florence, SC · On-site

$16.50 - $21.75/hr

Previous office/call center/customer service experience is preferred. Must possess the ability to ... Listen attentively to customer needs and concerns; demonstrate empathy. * Communicate effectively ...

HopeHealth Inc

Customer Service Specialist

Florence, SC · On-site

$13.25 - $17.50/hr

Previous office /call center/ customer service experience is preferred. Must possess the ability to ... Listen attentively to customer needs and concerns; demonstrate empathy. * Communicate effectively ...

Acara Solutions

Accounting Clerk

Hartsville, SC

$20.50/hr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

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All JobsCall Listener JobsCall Listener Jobs in Florence, SC

Call Listener information

See Florence, SC salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Florence, SC is $17.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.61 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Florence, SC? For Call Listener jobs in Florence, SC, the most frequently searched job titles are:
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What cities near Florence, SC are hiring for Call Listener jobs? Cities near Florence, SC with the most Call Listener job openings:
Call Listener jobs near you

Weekend Shift Customer Service Rep-Florence SC

Associates Asset Recovery

Florence, SC • On-site

$15.50 - $21/hr

Full-time

Re-posted 8 days ago

Job description

Weekend Shift Customer Service Representative
Responsibilities and Duties:
Perform clerical functions relating to all processes
  • Manage large amounts of incoming calls
  • Generate advanced leads
  • Identify and assess customers and drivers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with DRN systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

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