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Call Listener Jobs in Myrtle Beach, SC (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Myrtle Beach, SC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Myrtle Beach, SC · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

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Call Listener information

See Myrtle Beach, SC salary details

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$16

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How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Myrtle Beach, SC is $16.12, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Myrtle Beach, SC? For Call Listener jobs in Myrtle Beach, SC, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Myrtle Beach, SC look for? The top searched job categories for Call Listener jobs in Myrtle Beach, SC are:
What cities near Myrtle Beach, SC are hiring for Call Listener jobs? Cities near Myrtle Beach, SC with the most Call Listener job openings:
Call Listener jobs near you

Call Center Reservations Agent

Sea Mist Oceanfront Resort

Myrtle Beach, SC

$14.50 - $18/hr

Full-time

Re-posted 5 days ago

Job description

Job Purpose:

Under the guidance of the Call Center Manager, the Reservations Agent is responsible for answering all telephone inquiries with regard to the room and information about the hotel. The agent is to answer all inquiries in a professional, courteous and efficient manner and attempt to secure a guaranteed reservation whenever possible.

Duties & Functions:

  • Answer all phone calls promptly and in a courteous manner.
  • Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries.
  • Know the layout of the hotels including all room types, suites and meeting rooms.
  • Have a complete working knowledge of the reservation functions in the Call Center.
  • Be aware at all times of the selling status of the hotels.
  • Have a complete knowledge of our special rates and packages and know which benefits are included in each.
  • Secure all required information from the guest when making a reservation.
  • Understand and follow the reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest.
  • Follow up on any guest requests to ensure satisfaction in a friendly and professional manner.
  • Process all advance deposits on future reservations and post each deposit to guestas reservation.
  • Balance and run necessary reports daily.
  • Be aware of and adhere to the rules and regulations of the Call Center.
  • Create and maintain positive relationships with all departments within the hotel and know how they relate to the Call Center.
  • Assist with inputting weekend third party reservations such as internet and wholesale.
  • Any other reasonable duties as assigned by the supervisor or manager

ADDITIONAL RESPONSIBILITIES

  • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
  • Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • High School Diploma or equivalent required. 
  • Minimum one year experience in front desk operations, or other related guest facing role, and/or one year experience in direct sales, service or retail trade; OR, an equivalent combination of education and experience.
  • Enter and locate work related information using computers and/or point of sale systems
  • Ability to spend extended lengths of time viewing a computer screen
  • Possess a gracious, friendly, and fun demeanor
  • Ability to multitask
  • Maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork
  • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
  • Must have excellent communication skills and be able to read, write, speak and understand English.

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