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Call Listener Jobs in Charleston, SC (NOW HIRING)

AditiStaffing

call center representative

Charleston, SC

$15 - $18.75/hr

Call center hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on ... listening, sharing information and troubleshooting their issues. Strong interpersonal and ...

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Call Listener information

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How much do call listener jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call listener in Charleston, SC is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $17.98 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Charleston, SC?

For Call Listener jobs in Charleston, SC, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Charleston, SC look for?

The top searched job categories for Call Listener jobs in Charleston, SC are:

What cities near Charleston, SC are hiring for Call Listener jobs?

Cities near Charleston, SC with the most Call Listener job openings:

Call Listener jobs near you

call center representative

Charleston, SC

AditiStaffing
See more jobs at AditiStaffingexternal

$15 - $18.75/hr

Contractor

Re-posted 9 days ago

Job description

Company Description

Aditi Staffing is an MBE certified, IT Staffing firm in the US offering contract, contract-to-hire & direct hire career opportunities with Fortune Firms. Recently recognized as one of the fastest growing staffing firms and top diversity firm by the Staffing Industry Analysts, Aditi Staffing has been a partner of choice for candidates and clients. 

Visit our website: http://www.aditistaffing.com/

Job Description

Work in a fast-paced, intense, results-oriented call center environment. Main responsibilities would be to handle heavy inbound (100+ per day) and outbound customer calls for accounts that are 30, 60, 90-plus days past due in order to identify and resolve outstanding issues for account rehabilitation and suspension prevention. 

Call center hours are 7:00 a.m. - 9:00 p.m., Monday thru Friday and 8:00 a.m. to 5:00 p.m. on Saturday, closed on Sundays. Schedules are based on a shift-bid process and update twice annually. Holidays may be required and overtime is offered on a volunteer basis based on the needs of the business. 

If there is interested in joining the world leader of innovation in communications, mobility, information and entertainment; A great percentage of contingent employees move into permanent positions within the company. 


location is 2401 Mall Drive- North Charleston SC 29406. 


Potential Candidates Qualifications: 

Associate's degree or equivalent work experience 

Call center, customer service or collections experience preferred but not required 

Customer service experience in Hospitality, Retail or Banking will be considered 

Ability to handle escalated calls and demonstrate strong negotiation, analytical and problem solving skills 

Ability to work with internal/external customers; listening, sharing information and troubleshooting their issues. 

Strong interpersonal and communication skills 

Be comfortable multi-tasking; using a computer terminal to gather and research information 

Ability to work 12pm- 9pm, Monday thru Friday and every other Saturday (8am-5pm) is required.


Thanks & Regards

Darshan

Technical Recruiter 

D: 425-818-5584


Additional Information

Thanks & Regards


Darshan


Technical Recruiter 


D: 425-818-5584

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