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Call Listener Jobs in Fort Wayne, IN (NOW HIRING)

Majestic Care

Qualified Medication Aide QMA

Fort Wayne, IN · On-site

$20.40 - $22.51/hr

L - Listening E - Empathy A - Accountability D - Decisiveness This is how we create a culture to ... call lights, bed/chair sensors, and security care bracelet (if applicable) alarms promptly and ...

Majestic Care

Qualified Medication Aide QMA

Fort Wayne, IN · On-site

$15.50 - $18.75/hr

L - Listening E - Empathy A - Accountability D - Decisiveness This is how we create a culture to ... call lights, bed/chair sensors, and security care bracelet (if applicable) alarms promptly and ...

PLACE

Real Estate Sales Broker - Licensed

Fort Wayne, IN · On-site

$60K - $100K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Real Estate Agent

Fort Wayne, IN · On-site

$60K - $120K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Real Estate Sales Associate

Fort Wayne, IN · On-site

$60K - $100K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

80/20, LLC

Customer Support Specialist

Columbia City, IN

$16.50 - $22.25/hr

Previous customer service experience (retail, service industry, call center, etc.) Knowledge with ... Possesses exceptional listening and communication skills Has the mindset to be an effective problem ...

PLACE

Real Estate Broker

Fort Wayne, IN · On-site

$60K - $100K/yr

Commit to weekly 1:1 coaching session, weekly trainings and Partner Call * Consult with sellers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

... call center, etc.) • Knowledge with online chat programs and working with freight lines. • Can ... exceptional listening and communication skills • Has the mindset to be an effective problem ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Fort Wayne, IN

Call Listener information

See Fort Wayne, IN salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Fort Wayne, IN is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Fort Wayne, IN? For Call Listener jobs in Fort Wayne, IN, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Fort Wayne, IN look for? The top searched job categories for Call Listener jobs in Fort Wayne, IN are:
What cities near Fort Wayne, IN are hiring for Call Listener jobs? Cities near Fort Wayne, IN with the most Call Listener job openings:
Call Listener jobs near you

Qualified Medication Aide QMA

Majestic Care

Fort Wayne, IN • On-site

$20.40 - $22.51/hr

Part-time

Life

This job post has expired 1 day ago. Applications are no longer accepted.

Majestic Care rating

5.3

Company rating: 5.3 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

190th of 239 rated social care providers

Job description

) Qualified Medication Aide - QMA
Majestic Care of Fort Wayne is looking for a Qualified Medication Aide (QMA) to join our team's mission and believe in our core values! Our mission: Through the hearts of our Care Team Members, we provide excellent healthcare to those we serve.
Our Core Values...
L - Listening
E - Empathy
A - Accountability
D - Decisiveness
This is how we create a culture to LEAD with Love.
Position Overview:
The QMA is a member of the community nursing team whose responsibility is set up, administer, and record certain prescribed medications for residents in the community under supervision of a licensed nurse and as allowed by state and federal regulatory agencies.
Key Responsibilities:
• Prepare and administer regularly prescribed oral, eye, nasal, and ear medications to residents. Administrations must be administered safely and documented.
• Prepare and administer topical medications to intact skin.
• Administer PRN drugs, as allowed, when authorized by a license nurse.
• Check physician orders against medication forms.
• Maintain cleanliness and proper storage of all drugs while maintaining a clean working environment.
• Keep medication cart locked while unattended.
• Care for and position all resident tubing and bags as instructed.
• Make rounds and report needs and conditions to the charge nurse as applicable.
• Administer vital signs and document properly.
• Keep medical records current by charting pertinent resident conditions timely and routine charting as scheduled, with co-signature by a licensed nurse.
• Order medications from pharmacy per physician order.
• Use appropriate drug reference if ever unsure or unclear as to drug being administered.
• Count all drugs on Individual Control Drug Records with on-coming charge CTM at shift change.
• Answer call lights, bed/chair sensors, and security care bracelet (if applicable) alarms promptly and courteously.
Qualifications:
• Certified as a Qualified Medication Aide in the state employed; certificate must be active, valid, and in good standing.
• Certified as a Certified Nursing Assistant in the state employed; certificate must be active, valid, and in good standing.
Majestic Difference Benefits:
  • Quarterly Pay Increase
  • Daily Pay
  • Company-Paid Life Insurance
  • Telehealth Services
  • Double Pay on Holidays
  • Care Team Member Relief Fund

Join the Majestic Care team where compassion meets excellence!
#LoMed

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