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Call Listener Jobs in Edison, NJ (NOW HIRING)

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Call Center Sales

Fairfield, NJ · On-site

$23 - $26/hr

Call Center Sales (Onsite) Duties and Responsibilities: * Talk with customers over the phone and ... Listen carefully to customers to understand their needs and recommend the best solutions. * Build ...

New

Beltone

Team Leader / Contact Center

Parsippany, NJ · On-site

$55K - $60K/yr

The Team Leader will lead a group of call center agents and coach them to provide exceptional ... Listening Skills * Creativity/Innovation * Problem Solving-Analysis * Vision & Values

Gn

Team Leader / Contact Center

Parsippany, NJ · On-site

$55K - $60K/yr

The Team Leader will lead a group of call center agents and coach them to provide exceptional ... Listening Skills * Creativity/Innovation * Problem Solving-Analysis * Vision & Values

Beltone

Team Leader / Contact Center

Parsippany, NJ · On-site

$55K - $60K/yr

The Team Leader will lead a group of call center agents and coach them to provide exceptional ... Listening Skills * Creativity/Innovation * Problem Solving-Analysis * Vision & Values

Brex

Product Marketing Lead

New York, NY · On-site +1

$231K - $257K/yr

Deeply understand your customers through research, sales call listening, and direct conversations to inform strategy and creative * Develop full-funnel marketing campaigns, product launches, and ...

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All JobsCall Listener JobsCall Listener Jobs in Edison, NJ

Call Listener information

See Edison, NJ salary details

$11

$18

$25

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Edison, NJ is $18.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Edison, NJ? For Call Listener jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Edison, NJ look for? The top searched job categories for Call Listener jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Call Listener jobs? Cities near Edison, NJ with the most Call Listener job openings:
Call Listener jobs near you

Bilingual Call Center Representative - OrderID: 5189

TemPositions

Brooklyn, NY • On-site

$22/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

We are seeking an empathetic, solutions-oriented Bilingual Call Center Representative to serve as the vital link between our client’s operations team, families, and school administrators. In this role, you will manage inbound and outbound communications to ensure safe, reliable, and efficient student transportation. The ideal candidate will seamlessly navigate specialized tracking software while delivering clear, professional assistance to our client's team and customers in both English and Spanish.

Core Responsibilities

  • Inquiry Management: Handle high-volume incoming phone calls and emails from families and school staff with a professional, helpful tone.

  • Real-Time Tracking: Monitor vehicle locations using specialized routing and GPS software to provide callers with accurate, live schedule updates.

  • Problem Resolution: Research transport discrepancies by collaborating directly with our client’s dispatchers, field supervisors, and routers.

  • Incident Documentation: Log all inquiries, route changes, and urgent safety concerns into our client’s database and escalate critical issues to their leadership team.

Qualifications and Skills

  • Language Skills: Fluent in both English and Spanish with exceptional communication capabilities in both languages.

  • Professional Experience: Minimum of 1–2 years in customer service, call center operations, or logistics dispatch.

  • Technical Proficiency: Comfort navigating multi-screen setups, digital maps, and database management systems simultaneously.

  • Core Strengths: Strong active listening skills, patience under pressure, and rapid problem-solving abilities.

Benefits:
We offer eligible employees competitive pay and access to a range of benefits and support programs based on assignment type, schedule, length of employment, and eligibility requirements, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Depending on the benefit, cost may be paid by the Company, the employee, or shared between both.

EOE:
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.

TemPositions Group of logo

About TemPositions Group of

Sourced by ZipRecruiter

Founded in 1962, The TemPositions Group of Companies is an award-winning temporary staffing agency offering local, regional, and national recruitment services. A founding member of the American Staffing Association, we have delivered exceptional service to both our clients and employees on a temporary/contract, temp-to-hire, and direct-hire basis. We work with our clients to develop sophisticated recruitment strategies that fit their unique needs, and with our employees, we help them identify opportunities that fit their skills and ambitions. Contact us to speak with a specialized recruiter. As a recruitment industry leader boasting 12 specialized agencies within the TemPositions Group, we’re certain that you’ll agree we’re the only staffing agency you’ll ever need.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

1962

Social media

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