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Call Listener Jobs in Wisconsin (NOW HIRING)

Milwaukee Tool

CX Agent II

Brookfield, WI · On-site

$14.75 - $19.75/hr

Use advanced listening and probing skills to identify root cause and determine resolution paths and ... Drive one-call or expedited resolution through effective cross-functional collaboration. * Apply de ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Wisconsin? For Call Listener jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Wisconsin look for? The top searched job categories for Call Listener jobs in Wisconsin are:
What cities in Wisconsin are hiring for Call Listener jobs? Cities in Wisconsin with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Wisconsin as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Communication Technician (911 Dispatcher)

Portage County, WI

Stevens Point, WI • On-site

$25.09/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 14 days ago

Job description

Ready to Make a Difference? Join Portage County as a Communication Technician! Step into a rewarding career with the Portage County Sheriff's Office, where every call matters and every action helps protect lives.
As a Communication Technician, you'll be part of a dedicated team committed to:
• Preserving life and property
• Serving our diverse community with care and professionalism
• Delivering the best emergency and non-emergency communications
Why You'll Love It:
  • Competitive pay starting at $25.09 / hr in 2026
  • A mission-driven role where your work truly impacts the community
  • Be the vital link between help and hope

Job Duties Include:
The Communication Center answers 10 emergent 911 phone lines, 9 non-emergent phone lines, monitors over 20 radio channels, pages Fire, EMS, Medical Examiner, sets off weather sirens and creates and sends community alert emergent and non-emergent notifications. Dispatch services are provided for Portage County Sheriff's Office, Stevens Point and Plover Police Departments as well as 33 EMS and Fire Agencies and many other agencies in Portage County. Additional duties include; researching information for Deputies, Officers and Detectives for all three law enforcement agencies, along with UWSP Police, entering warrants for five law enforcement agencies, entering missing persons, stolen vehicles or properties for four law enforcement agencies, entering restraining orders.
Qualified candidates must have:
-High school diploma or equivalent required
-Must be 18 years old and a US Citizen
-No felony convictions unless pardoned by the Governor
One or more of the following preferred:
-Six months or more experience in emergency dispatch or related law enforcement
-One year work experience or four years of volunteer fire, ambulance, rescue experience
-Six months or more experience in customer service and/or in a call center environment
-Public Safety Communications Dispatch diploma from an accredited Technical school
-One year military communications experience that primarily involved direct voice broadcasting to send and receive messages associated with military police and emergency equipment
-Information technology experience
Critical skills to have to be successful in positions include:
-Ability to multi-task and multi-listen, good active listening skills is a must
-Quick decision making skills and ability to prioritize emergency situations
-Computer skills with the ability to use multiple screens
-Good customer service skills and the ability to work as a team
-Ability to handle high stress situations; sometimes for hours at a time during high call volume situations
-Ability to visualize the information given and to think outside the box
-Must be detailed oriented
Portage County offers a GREAT benefit package, which includes the following;
  • Vacation - available on day one!
  • Health insurance- your choice of two health plans- (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co-pay plan)
  • Wellness incentive plan offered with health insurance enrollment! Earn up to $600 per year!
  • Flexible spending account
  • Dental insurance
  • State of Wisconsin Retirement Plan - County contribution of 7.2%!
  • Paid holidays
  • Paid sick leave
  • Life insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
  • Long term disability insurance- premium paid by the County (must work a minimum of 30 hrs/wk)
  • EAP (Employee Assistance Plan) - paid by the County
  • 457(b) Deferred Compensation Plan

This will be a reoccurring list.
If you're ready to take on a role that combines purpose, professionalism, and pride, apply today and become the voice that makes a difference!
Portage County is an Equal Opportunity Employer

Apply