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Call Listener Jobs in Wisconsin (NOW HIRING)

AEG

Ticket Services Representative

Milwaukee, WI · On-site

$15.25 - $19.75/hr

... will-call transactions, troubleshooting digital tickets and Ballpark app issues, as well as future event-related ticket sales. The role requires using soft skills such as active listening and ...

AEG Presents

Ticket Services Representative

Milwaukee, WI

$15.25 - $19.75/hr

... will-call transactions, troubleshooting digital tickets and Ballpark app issues, as well as future event-related ticket sales. The role requires using soft skills such as active listening and ...

Robert Half

Customer Service Representative

Baraboo, WI · On-site

$19/hr

... call center interactions while maintaining accuracy, professionalism, and a positive customer ... active listening ability. • Comfortable handling both inbound and outbound phone interactions ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
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What job categories do people searching Call Listener jobs in Wisconsin look for? The top searched job categories for Call Listener jobs in Wisconsin are:
What cities in Wisconsin are hiring for Call Listener jobs? Cities in Wisconsin with the most Call Listener job openings:
Call Listener jobs near you
Technical Product Support Specialist

Technical Product Support Specialist

AprilAire

Madison, WI • On-site

Full-time

Posted 26 days ago

Job description

Overview
Due to a recent promotion from this role to our Training team, we are looking for another customer service professional! We are currently seeking someone who has the ability to learn our products and apply problem solving skills as a Technical Product Support Specialist!
You will utilize your problem-solving and listening skills to their fullest extent by supporting our HVAC clients and customers as they call in seeking product support.
Just a few reasons to apply:
  • Competitive salary and benefits
  • Work from home: 1 day per week after meeting performance goals
  • Free downtown parking/near UW-Madison: 130 S. Ingersoll, Madison, WI 53703
  • Schedule: Monday-Friday 8:30am-5:15pm (no weekends!)
  • Team culture: One team approach with team camaraderie, potlucks, and social events
  • Training: 8 weeks of dedicated paid training with regular ongoing product training to sharpen your skills
  • Career growth: This role is a strong stepping stone within AprilAire. Team members have advanced into senior roles such as Senior Technical Product Support Specialist, as well as careers in Sales, Product Management, Marketing, Training, and more. It's a proven feeder position that opens the door to multiple career paths across the organization.

Responsibilities
Your day will include:
  • Delivering excellent customer service, product/technical support and product specification within a fast-paced environment
  • Listening to your customers (which include HVAC professionals and homeowners) and asking questions to get to the root of the problem
  • Steering through product support problems with customers including post-sale troubleshooting, installation guidance, and maintenance resolutions
  • Providing guidance and answering product specifications such as thermostats (including Wi-Fi), ventilation, humidifiers/dehumidifiers, etc
  • Multitasking within an email queue to provide technical support and answer general product questions
  • Completely resolving the customer's problem including clarifying the concern, determining the cause of the concern and then selecting and explaining the best solution
  • Learning, growing, and deepening your understanding of indoor air quality solutions
  • Multitasking while on a call or email by documenting transactions into CRM system

Qualifications
If the below says "Me!", consider applying today:
  • Comfortable working onsite 4-5 days per week
  • Naturally curious; you want to solve a problem and learn more
  • Deep understanding of good customer service
  • Ability to learn technical aspects about a product (we provide training and one on one support)
  • Good typing and computer skills
  • Written and verbal troubleshooting skills
  • Bonus: You have an Associate's or Bachelor's degree in any concentration (not required)

LinkedIn Tag
Claudine Baccheschi #LI-CB1

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