ZipRecruiter

Log In

1

Call Listener Jobs in Wisconsin (NOW HIRING)

AO Globe Life

WFH Entry Level CS Agent

Milwaukee, WI · On-site

$14.75 - $19.50/hr

Excellent communication skills, including active listening and problem-solving abilities. * Ability to learn, adapt, and adjust in a fast-paced environment. * Ability to work effectively both ...

New

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Madison, WI · Remote

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Waukesha, WI · Remote

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Milwaukee, WI · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Waukesha, WI · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Madison, WI · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

Shift4 Payments, LLC

WI · On-site

$70 - $110/hr

Listen, identify, and qualify sales opportunities to up-sell additional products and services ... QualificationsWillingness to cold-call and set meetings with potential clients in-person.

previous page

Showing results 41-60

All JobsCall Listener JobsCall Listener Jobs in Wisconsin

Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Wisconsin?

For Call Listener jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Wisconsin look for?

The top searched job categories for Call Listener jobs in Wisconsin are:

What cities in Wisconsin are hiring for Call Listener jobs?

Cities in Wisconsin with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Wisconsin as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

WFH Entry Level CS Agent

AO Globe Life

Milwaukee, WI • On-site

$14.75 - $19.50/hr

Other

Medical, Life

Posted yesterday

New

Job description

100% Remote Opportunity – Work from Home with Flexibility

Our company has transitioned to 100% virtual, work-from-home positions. This opportunity allows you to earn an incredible living without sacrificing your family life. You’ll have the flexibility to choose working hours that are convenient for you and your family.

We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. In this role, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.

Preferred Skills
  • Excellent communication skills, including active listening and problem-solving abilities.
  • Ability to learn, adapt, and adjust in a fast-paced environment.
  • Ability to work effectively both independently and as part of a team.
  • Strong work ethic and a drive to succeed.
What You Can Expect Flexible Schedule with Weekly Pay

Enjoy the freedom to create a schedule that fits your lifestyle while receiving weekly compensation.

100% Remote Position

Work from the comfort of your home or wherever you are most productive.

Weekly Training Led by Top Leaders

Participate in ongoing training sessions designed to help you develop your skills and grow professionally.

Life Insurance Coverage

Receive life insurance benefits that help protect your future.

Health Insurance Reimbursement

Take advantage of health insurance reimbursement to support your overall well-being.

Industry-Leading Resources and Technology

Access advanced tools, resources, and technology that help you succeed in your role.

Interview Process

In the interest of community wellness, AO has adjusted its business operations. As such, all interviews will be conducted via Zoom video conferencing.

Apply