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Call Listener Jobs in Wisconsin (NOW HIRING)

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Madison, WI · Remote

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Madison, WI · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Milwaukee, WI · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Waukesha, WI · On-site +1

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

FLS CONNECT LLC

TELEPHONE SALES REP - REMOTE

Waukesha, WI · Remote

$11 - $20/hr

Utilize fundraising call structure, appropriate political reasons, and transition phrases as required. * Use responsive listening to provide appropriate situational responses. * Meet and maintain ...

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Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Wisconsin?

For Call Listener jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Wisconsin look for?

The top searched job categories for Call Listener jobs in Wisconsin are:

What cities in Wisconsin are hiring for Call Listener jobs?

Cities in Wisconsin with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Wisconsin as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Support Representative

Mukwonago, WI • On-site

Citizens Bank - WI
51 - 200 employees
Learn more about Citizens Bank - WIexternal

$15.75 - $21.50/hr

Other

Re-posted 2 days ago

Job description

Customer Support Representative

The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. The Customer Support Representative's primary responsibilities include account maintenance, reconciling and researching accounts, debit card maintenance and electronic banking support. In addition the Customer Support Representative is responsible for recognizing customer needs and cross-selling products and services that align with their customer's financial goals.

Business Hours:

Monday - Friday 8am-5:30pm, Saturday 9am-1pm

Typically 38-40 hours per week. Hours may vary based on business needs and may change at any time

Essential Duties and Responsibilities:

  • Listen effectively to customers' requests and promptly take the necessary action to assist them.
  • Effectively cross sell bank products and services
  • Educate customers on utilizing bank products and services
  • Escalate issues immediately and take necessary steps to prevent and/or minimize loss to the bank and/or the customer
  • Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction
  • Adapt to the concepts and procedures, notifying management when additional training is needed on product and service knowledge
  • Any other duties as assigned

Requirements:

  • High School Diploma or GED
  • 2+ years of Personal Banking experience required
  • Knowledge of banking products and services including loans
  • Call center experience preferred
  • Strong verbal communication skills
  • Ability to cross sell products and services
  • Ability to multitask

Critical Competencies:

  • Customer Service Excellence
  • Communication
  • Listening Skills
  • Confidentiality

****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities**** Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster.

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